Support Engineer

• Provide technical support via phone and chat for clients across Canada
• Perform product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
• Provide tutorials to clients on the proper use of their products
• Identify and recommend solutions based on customers’ needs
• Complete training to continuously improve the client experience
• Work a flexible schedule supporting a 24/7/365 business (up to 24 hours/week across shifts)
• Potential to extend contract or transition to permanent role based on performance

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