Inside Sales Specialist, Travel Packages
TalentWorldGroup Plc.
MacOS
Technical Support Representative
Best Buy Canada
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$16 - CA$19 per hour
Job Level
Junior
Tech Stack
MacOS
About the role
- Provide technical support via phone and chat for clients across Canada
- Perform product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
- Provide tutorials to clients on the proper use of their products
- Identify and recommend solutions based on customers’ needs
- Complete training to continuously improve the client experience
- Work a flexible schedule supporting a 24/7/365 business (up to 24 hours/week across shifts)
- Potential to extend contract or transition to permanent role based on performance
Requirements
- 1+ years of help desk or technical call centre experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Availability to work at least one weekend day (Saturday or Sunday)
- Availability to work up to 24 hours per week over a maximum of 5 shifts; shifts up to 8.5 hours
- Home office must be private, quiet and not in a shared space (e.g., not in living room)
- Subscription to a high-speed internet connection
- Computer with a monitor, speakers, webcam, anti-virus software and a USB or 3.5mm PC headset
- Windows device requirements: Windows 11 or later; Trusted Platform Module (TPM) version 2.0 or higher; Virtualization-Based Security (VBS) enabled; Secure Boot turned on; Memory Integrity under Core Isolation turned on
- Mac device requirements: macOS 13.0 or later; Apple-manufactured chipset (M1 or higher); Touch ID must be enabled
Benefits
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- Opportunities to build new skills
- Enthusiastic, fun, and supportive team culture
- Potential for contract extension and growth to permanent roles
- Employee discounts and promotional pricing on products
- Phenomenal training and skills development programs
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproduct repairremote desktop softwareinstallationsupgradestechnical supporthelp desk experiencecall centre experiencedevice repairhigh school diploma
Soft skills
communicationcustomer serviceproblem-solvingflexibilitytrainingtutorial provisionrecommendation skillsverbal proficiencywritten proficiencyclient experience improvement
