Bernoulli Educação

Designer

• We are seeking a professional to join our team focused on the creation and development of digital educational products for high school. The candidate will be responsible for producing digital learning objects, mind maps, infographics, and assessment items, contributing to the innovation and quality of our materials;
• Plan, create, and develop digital products targeted at high school students;
• Design interactive digital learning objects, mind maps, infographics, and visual materials that support the teaching-learning process;
• Produce and review assessment items aligned with the curriculum’s competencies and skills;
• Ensure pedagogical and instructional clarity in materials, considering both the student and teacher experience;
• Collaborate with content, design, and technology teams to ensure coherence and final product quality.

Senior Instructional Designer – Languages

Content Marketing Manager

• Develop, monitor and present data and training focused on maximizing and ensuring the effective use of Bernoulli Sistema de Ensino’s Printed Solutions, both for the main textbook series and for all additional printed materials produced by BSE related to the final years of Fundamental Education (upper grades).
• Identify the benefits of engaging the entire school community with our printed solutions.
• Participate in programs, events and projects related to schools’ daily routines and pedagogical support for schools, with emphasis on printed solutions.
• Support the team in creating, assembling and delivering materials for implementation and pedagogical training at schools.
• Maintain frequent interface with the educational technology, marketing and editorial production teams.
• Lead teacher training activities aimed at pedagogical planning for Printed Solutions for the final years of Fundamental Education.
• Respond assertively, promptly and clearly to inquiries from partner schools regarding printed solutions.
• Stay up to date with national curricular regulations, especially those relevant to the final years of Fundamental Education.

Printed Content Analyst – Mathematics

• Create standard manuals for projects — ensure Bernoulli's standards and quality.
• Equations and formulas — develop and apply equations and fractions according to the technical standards of each exact-science discipline (Physics, Chemistry, Math, and Biology), using the available tool (MathType) to produce the necessary equations and standardize them for each segment.
• Review each digital material/item, taking responsibility for quality and the functionality of interactive elements.
• Create the visual concept for digital pieces (books, websites, image- and video-based questions), arranging and organizing graphic elements—texts, photos, illustrations, charts, infographics—according to the graphic design standards and visual identity specifications, aiming for legibility, organization, and visual appeal of the book.
• Perform photo editing to improve the technical quality of images; develop charts and tables, standardizing graphic elements visually and technically to ensure good legibility of printed materials for students and teachers.
• Transcribe texts provided as images into editable format to improve content readability, ensuring student learning and the visual and aesthetic unity of the material.
• Analyze guidelines and documents from each publication area; carry out assembly, layout, and corrections from proofreading, the pedagogical analyst, and the author—creating creative pages and adjusting them according to the visual concept of each publication to engage students, ensure editorial and pedagogical standards, and support learning through the publication’s visual organization.
• Design pages for each publication, determining the best composition for each segment/collection; organize graphic elements—text, photos, illustrations, charts, maps, and infographics—following the technical standards of each collection’s graphic project to guarantee legibility, organization, and visual appeal of every page.

Ecommerce

• Supervise, guide and develop the e-commerce customer service assistant team;
• Monitor the team's operational routine, ensuring compliance with SLAs, quality and productivity;
• Provide continuous feedback, track performance and support individual development of team members;
• Organize schedules, distribute workload and prioritize service requests according to business seasonality.
• **Customer Experience (B2C and B2B)**
• Ensure efficient, empathetic and solutions-oriented service to end customers and partners (schools, sellers and institutions);
• Handle complex requests, critical complaints and conflicts, ensuring the best possible experience;
• Monitor and evolve the customer engagement cadence, proposing improvements to communication and service flows.
• **Metrics, Quality and Performance**
• Monitor and analyze service metrics (SLA, AHT, FCR, CSAT, ticket volume, backlog, productivity);
• Prepare management reports and propose action plans for continuous improvement of results;
• Ensure standardization of processes, scripts, service policies and customer communications.
• **Processes and Continuous Improvement**
• Propose and implement improvements to e-commerce customer service and after-sales processes;
• Work collaboratively with areas such as Operations, Logistics, Marketing, Technology, Finance and Legal to resolve bottlenecks;
• Support the definition and update of operational flows related to orders, billing, deliveries, exchanges, returns and contracts.
• **Governance and Compliance**
• Ensure that services and processes are aligned with contractual guidelines, internal policies and market best practices;
• Support the preparation and review of operational documents, standard terms and communications in alignment with the responsible areas.

Relationship Supervisor – E-commerce

Analyst

• Analyze and interpret employee journey data, transforming information into actionable insights to support decisions by the People Directorate and leadership.
• Build and maintain People Analytics dashboards and KPIs.
• Analyze data on turnover, absenteeism, engagement, performance, and the employee journey.
• Translate data into practical recommendations for People teams and managers.
• Support Compensation, Development and Talent Acquisition management in reading and using the indicators.
• Ensure consistency, quality and correct interpretation of the data presented.

Senior Data Analyst

• Conduct trainings fully aligned with our Early Years collections for partner-school teachers, for presentations to prospective schools indicated by the Commercial Directorate, and for the team of pedagogical experience consultants, always on demand and at the request of Customer Experience management. The focus of these trainings is to enable educators to deepen their knowledge of Bernoulli’s Educational Solutions in the respective segment;
• Deliver pedagogical training sessions and lectures at partner schools to support the ongoing development of our Collection;
• Produce materials that provide a deeper structural understanding of the Early Years Collection, working closely with the Printed Products and Digital Products directorates;
• Propose improvements to the Educational Solutions for your segment based on observation and analysis of the educational publishing market;
• Systematize, create and generate data related to the Collection to support trainings for partner schools, aiming to maximize the use of the Educational Solutions;
• Analyze and validate responses to questions, criticisms and suggestions received by consultants from partner schools;
• Analyze, evaluate and respond to various issues raised by partner schools;
• Stay up to date on educational legislation, the Brazilian Law of Guidelines and Bases of National Education (LDB), the National Textbook Program (PNLD), ENEM and the National Common Curricular Base (BNCC), providing support to consultants in relating regulations to the Collection;
• Participate in pedagogical meetings, congresses and educational fairs;
• Design, monitor and validate the structure of the programmatic content of instructional materials;
• Curate all content and information related to the Collection in your segment across material production, e-books, learning paths, product catalog, Pedagogical (In)Formation, and the content produced for social media, including “Contact Us” and web customer responses.

Didactic Content Coordinator – Early Years

Consultant

• Provide consultancy to partner schools in your portfolio, addressing the demands they bring (meetings with parents and students, professional development and training for teachers, training and capacity building for school leadership teams, etc.) and offering solutions to these institutions’ problems based on your expertise and your assessment of the problem situation (meetings, workshops, training sessions, commercial scenario analysis, actions to improve results, etc.), with the aim of securing retention and potential expansion of the partnership.
• Stay continuously updated on the educational landscape, the world of work, and technologies through research and study to improve performance when responding to partners’ needs.
• Manage service delivery (calendar) — Ensure remote and/or on-site support for clients in your portfolio by managing the calendar to follow a pre-established action and service plan while accommodating unforeseen events.

Senior Consultant - Pedagogical Experience

Operations

• Mapping and optimization of logistics and administrative processes: Map, review and optimize logistics and administrative processes, propose structural improvements, eliminate bottlenecks and implement digital automations.
• Development of technological and digital solutions: Develop technological solutions (low-code, RPA, BI, AI) in partnership with business areas, ensuring greater agility, information reliability and operational standardization.
• Management and analysis of performance indicators (KPIs): Structure, monitor and analyze strategic operational KPIs, ensuring performance management and supporting decision-making.
• Leadership in continuous improvement and logistics innovation projects: Lead continuous improvement and innovation projects, promoting a culture of operational excellence in logistics.
• Strategic support to leadership and result analysis: Support leadership in critical analysis of results, preparation of reports and strategic recommendations.

Operational Excellence Analyst (Mid-level)

• Respond to school requests - Provide consultancy to partner schools in your portfolio, addressing the requests they bring (meetings with parents and students, training and professional development for teachers, training and development for school leadership teams, etc.) and offering solutions to those institutions’ problems based on your expertise and analysis of the situation (meetings, workshops, training sessions, scenario analysis, actions to improve results, etc.), with the goal of strengthening the relationship and potentially expanding the partnership.
• Manage client support (calendar) - Ensure remote and/or on-site support for the clients in your portfolio by managing your calendar to fulfill a pre-established action and engagement plan, while accommodating any unforeseen events.
• Continuous professional development - Stay constantly updated on the educational landscape, the world of work, and technologies through research and study to improve the quality of support provided to partners.