Bernoulli Educação

Analyst

• Monitor, consolidate, and analyze the main strategic KPIs across business areas;
• Lead and prepare weekly performance meetings with stakeholders;
• Identify patterns, deviations, and opportunities from the data, translating findings into actionable recommendations;
• Develop and maintain dashboards and reports in Power BI, ensuring access to reliable and up-to-date information;
• Support scenario diagnostics and contribute to the leadership's strategic direction;
• Actively participate in structuring the Performance Team's processes and methodologies;
• Collaborate in building analytical models and automations that increase the team's ability to generate insights;
• Serve as an internal technical reference for data analysis and BI best practices;

Senior Market Intelligence Analyst

Ecommerce

• Respond to customers (internal and external) through digital channels, email, and phone, addressing questions about orders, payment, timelines, delivery, exchanges, and returns.
• Monitor e-commerce orders from start to finish (status, picking, shipping, and delivery) proactively to ensure deadlines and quality.
• Identify and resolve order inconsistencies (incomplete registration, item discrepancies, address, payment, availability, etc.).
• Support the exchanges and returns workflow, ensuring proper recording, clear communication with the customer, and alignment with the involved departments.
• Maintain customer records and information up to date in internal systems, ensuring the reliability of the database.
• Update operational information (e.g., deadlines, order status, service logs) in spreadsheets and/or systems for control and tracking.
• Assist in organizing recurring requests and improving the service workflow (standardizing responses, records, and follow-up).
• Interact with partner departments (shipping/logistics, registration/data, finance, educational/commercial) to resolve issues and ensure a positive shopping experience.

Relationship Assistant, E-commerce

Marketing

• Atuar na análise e interpretação de dados de marketing, transformando informações de diferentes fontes em insights estratégicos.
• Coletar, organizar e tratar dados de diferentes fontes, como campanhas, redes sociais, perfil de cliente e apurações de vestibulares.
• Realizar análises para identificar padrões, oportunidades e pontos de melhoria.
• Desenvolver e manter dashboards e relatórios em Power BI e ferramentas similares.
• Estruturar e acompanhar KPIs ao longo do funil de marketing e negócio.
• Apoiar a definição de métricas e rotinas de monitoramento de resultados.
• Atuar de forma recorrente em conjunto com as áreas de marketing, comercial e produto.
• Automatizar processos de coleta, tratamento e análise de dados.
• Aplicar inteligência artificial nas análises, geração de insights e relatórios.

Analista de Dados, Marketing

Procurement

• Coordinate schedules, rituals, and deliverables for Procurement transformation projects, acting as the project focal point (PMO profile).
• Lead governance for product and supplier master data, ensuring taxonomy, standardized descriptions, categorization, and fiscal bindings (NCM, CST).
• Serve as the interface between Procurement and business areas (IT, Tax, Controllership, Operations) in project forums, identifying blockers and reporting status to management.
• Execute testing, validation, and acceptance of ERP system modules (TOTVS RM), ensuring adherence to business rules.
• Support the structuring and review of Procurement policies, standards, and operational procedures.
• Build and maintain performance indicators and dashboards in collaboration with the Procurement Intelligence team.
• Conduct training and capacity-building for end users on implemented or revised processes and systems.

Senior Procurement Analyst

• Manage CRM Rubeus operations and the organization of information;
• Monitor and structure the CRM journey for different areas of the company;
• Ensure the quality, centralization, currency and reliability of the database;
• Create, control and monitor workflows, requests, opportunities and processes within the CRM;
• Extract, consolidate and analyze management and operational reports;
• Develop dashboards, reports and performance indicators in Power BI;
• Monitor KPIs and support data-driven decision making;
• Identify bottlenecks, improvement opportunities and efficiency gains in processes;
• Support cross-functional integration through the organization and strategic interpretation of information;
• Perform geographic, demographic and market analyses using external tools;
• Support strategic planning with data analyses, projections and market studies.

Mid-level Market Intelligence Analyst

Manager

• Develop strategies for data collection, processing, analysis, and visualization, taking into account the different types of data involved, with a focus on Big Data (Data Lake, Delta Lake).
• Ensure the project is aligned with the company’s strategic vision and with data governance standards (to be established by this role in collaboration with the area’s Data Architect).
• Manage a multidisciplinary data team, including data engineers, data analysts, data architect, and other related profiles.
• Foster a collaborative and motivating environment that promotes the team’s professional development.
• Oversee the integrity, security, and quality of the data collected and used in the project.
• Implement data governance best practices to ensure compliance with regulations and internal policies.
• Collaborate with cybersecurity teams to protect data against threats and vulnerabilities.
• Identify opportunities to implement new technologies or methodologies that can optimize data management and analysis.

Senior Market Intelligence Analyst

Relationship Assistant, E-commerce

Analista de Dados, Marketing

Senior Procurement Analyst

Mid-level Market Intelligence Analyst

Data Manager