Bernhoeft

Business Analyst

• Serve as the operational focal point between the client, suppliers and internal teams
• Continuously monitor adherence, compliance, SLA and quality indicators
• Support suppliers in understanding rules, processes and platform usage
• Proactively identify risks, deviations and operational bottlenecks
• Create, lead and track structured action plans
• Ensure operational flow and SLA compliance
• Produce analyses and technical reports to support client and CSM decision-making
• Maintain governance of third-party management
• Convert recurring issues into structured process improvements

Third-Party Management Analyst

Operations

• Ensure the team's tasks are completed within defined deadlines and SLAs
• Prioritize and assign tasks across the team
• Oversee daily operations, correct deviations, and ensure quality
• Validate operational data in systems and spreadsheets; review reports
• Monitor operational and financial KPIs, supporting results analysis
• Develop the team through feedback and one-on-one coaching
• Participate in meetings with clients and internal departments, tracking action plans

Operations Supervisor

Security Analyst

• Act as the operational focal point between the client, suppliers, and internal teams
• Continuously monitor adherence, compliance, SLA, and quality indicators
• Support suppliers in understanding rules, processes, and platform usage
• Proactively identify risks, deviations, and operational bottlenecks
• Create, lead, and track structured action plans
• Ensure operational fluidity and SLA compliance
• Produce analyses and technical reports to support client and CSM decision-making
• Maintain the governance of third-party management
• Convert recurring issues into structured process improvements

Third-Party Management Analyst

Operations Supervisor

Third-Party Management Analyst – Occupational Safety