Bernhoeft

Business Analyst

• Strategic support to CSMs
• Supplier/vendor engagement
• Relationship management and success
• Intelligence monitoring using CRM (HubSpot)
• Creation of strategic presentations and clear reports
• Internal collaboration between clients and support teams

Third-Party Management Analyst – Customer Success

Operations

• Data Management and Analysis: Ensure the integrity of data collection and processing
• AI-driven Optimization: Implement and refine the use of generative AI
• Automation Maintenance: Develop and maintain automated workflows
• Process Standardization: Document playbooks and ensure processes are followed
• Technical Operational Support: Act as a technical support contact for the Customer Success Managers team

Customer Success Operations Assistant

Auditor

• Lead compliance audits including document reviews and field inspections
• Validate the effectiveness of programs and key documents
• Critically assess records of electrical installations, building conditions and environmental assessments
• Analyze cases of embargoes or interdictions and propose mitigating measures
• Prepare structured technical reports detailing compliances, nonconformities and recommendations
• Work on strategic infrastructure, civil construction and energy distribution projects

Third-Party Management Analyst – Customer Success

Customer Success Operations Assistant

Occupational Health and Safety Auditor – OHS