Bernhoeft

Customer Success Manager

• Strategically manage the customer journey (onboarding, ongoing operations, and renewals);
• Act as the customer's main point of contact, using a consultative, data-driven approach;
• Monitor account health metrics (Health Score, NPS, CSAT, and churn risk);
• Identify and lead action plans in situations of risk or client dissatisfaction;
• Translate data and metrics into clear value narratives for the client;
• Lead executive meetings and results presentations;
• Serve as the Voice of the Customer, delivering structured feedback to Product, Operations, and other teams;
• Identify upsell and cross-sell opportunities aligned with delivered value;
• Lead renewal processes based on results and demonstrated impact;

Business Analyst

• Ensure high levels of satisfaction, reduce churn, and promote engagement through continuous improvement initiatives.
• Assess suppliers and clients for operational, legal, and regulatory risks; prepare technical opinions and propose mitigating actions.
• Conduct follow-up meetings, collect feedback, and tailor interactions to each client's needs.
• Monitor financial results, produce executive reports and insights to support decision-making.
• Develop support materials and act as a liaison between clients and internal teams, ensuring smooth and efficient communication.

Third-Party Management Analyst – Quality Management

Payroll

• Conduct onboarding, offboarding, vacation and leave processes, ensuring compliance with labor legislation and internal policies.
• Manage and reconcile electronic timekeeping records, address inconsistencies and support payroll closing.
• Support payroll processing by verifying payroll events, statutory charges and bank integrations.
• Prepare reports and provisions (vacation accruals, 13th-month salary and related charges), providing information to support decision-making.
• Handle submission and verification of statutory filings and ancillary obligations (eSocial, FGTS Digital, DCTFWeb, among others).
• Provide support to employees and managers for questions related to labor routines and payroll.
• Identify opportunities for continuous improvement, driving efficiency, standardization and better organization of the department's processes.

Payroll Analyst

Bookkeeper

• Support accounting routines and periodic closings
• Perform accounting entries and reconciliations
• Organize documents and ensure the integrity of financial information
• Assist in preparing accounting reports and analyses
• Support internal and client requests
• Contribute to the continuous improvement of departmental processes

Accounting Assistant

Analyst

• Executar e revisar rotinas contábeis e fiscais (classificação, conciliações, apuração de impostos e entrega de obrigações acessórias)
• Elaborar e analisar demonstrações financeiras e relatórios gerenciais
• Elaborar, conferir e revisar SPED Contábil, ECF e demais obrigações periódicas
• Garantir conformidade com normas contábeis (CPC/IFRS) e legislações fiscais vigentes
• Atender clientes nacionais, participando de reuniões para apresentação de resultados, esclarecimento de dúvidas e alinhamento de processos
• Elaborar relatórios financeiros e fiscais, traduzindo informações técnicas em linguagem clara e objetiva
• Apoiar auditorias e fiscalizações, fornecendo informações e documentos sempre que necessário

Analista Contábil e Fiscal, Pleno

• Handle onboarding, offboarding, vacation and leave processes, ensuring compliance with labor laws and company policies;
• Process electronic timekeeping data and assist in generating files for bank integration;
• Manage benefits such as transportation voucher (VT), meal allowance (VR), health insurance, and statutory obligations;
• Prepare reports such as vacation accruals and 13th salary provision to support management;
• Propose and support continuous improvement initiatives within the department;

Payroll Analyst – Junior

Financial Planning and Analysis

• Support accounts payable and accounts receivable routines
• Assist in cash flow monitoring and control
• Perform financial and bank reconciliations
• Support billing and collections processes
• Organize financial documents and controls
• Prepare and update financial reports
• Contribute to improving financial department processes

Financial Analyst, Junior

• Process high-volume hires, terminations, vacations and leaves
• Perform complete payroll closing in the LG system
• Process electronic time and attendance and generate files for bank integration
• Manage and administer benefits (commuter voucher - VT, meal voucher - VR, health plan) and legal obligations
• Prepare management reports such as vacation accruals and 13th salary provisions
• Drive continuous process improvement and support automation initiatives

Payroll Analyst, Mid–Senior

• Support financial routines, contributing to daily activities and gaining practical experience in the area:
• Assist with handling and controlling petty cash requests, supporting the analysis and organization of expense receipts;
• Support the financial management of service contracts, assisting with balance and payment controls;
• Monitor and assist with financial reconciliations, verifying entries and reports;
• Assist in processing accounts payable and receivable, organizing and verifying documents;
• Support general administrative and financial routines, always under team supervision.

Financial BPO Intern

• Conduct admissions/onboarding, terminations, vacation and leave processes
• Ensure compliance with labor legislation
• Manage verification of electronic time records, supporting payroll processing
• Administer benefits such as transportation (VT), meal (VR), health plan and other statutory obligations
• Prepare reports and provisions (vacation and 13th salary — annual bonus)
• Identify opportunities for continuous improvement in department processes