Senior Account Manager
OneDigital
Service Manager
Bernhard
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager
- Monitor and maintain cash position of business unit
- Resolve dollar disputes between estimates and the company's actual cost
- Build and sustain customer relationships to ensure complete customer satisfaction
- Manage dispatch procedures and effective communications with field staff resources
- Management of all field labor with the business unit including development of service teams and roles and responsibilities
- Coordinate with Business Unit Manager regarding hiring/termination of technicians, performance reviews, salary recommendations, personnel issue resolution, and talent development
- Initiate technician labor productivity improvements in partnership with Field Supervisor(s)
- Estimation of service repair and replacement projects
- Promote and be accountable for Safety and Risk Management, oversight of Notice to Proceed, Signed Contracts, Contract Change Orders, Certificates of Insurance and Bonds
- Assist Field Supervisor in regulating quality control on Service jobs
- Ensure employee morale and retention are kept at a high level
- Maintain inventory and tool procurement for all service vehicles
- Maintain continuing education program for Service field personnel and perform Services' orientation for new hires
- Conduct project kick-off meetings, coordinate subs and vendors, and assist in development of software and technology tools
- Participate in staff meetings with Business Unit Manager addressing management issues, training, safety and productivity improvements
Requirements
- 5+ years' experience in the service business
- Organized and self-motivated, with the ability to lead a team of technicians
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company's competitors
- Ability to multitask and perform duties outside of the scope of work when necessary
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Preferred: Bachelor's degree in a technical or business discipline
- Travel: 20% of time will be spent traveling to job site/office location
- Physical: Prolonged periods of sitting at a desk and working on a computer
