Berkshire Hathaway Homestate Companies - Workers Compensation Division

Operations Command Center Engineer

Berkshire Hathaway Homestate Companies - Workers Compensation Division

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleAWSAzureCassandraChefCloudCyber SecurityDNSFirewallsGoogle Cloud PlatformGrafanaLinuxMongoDBMySQLNoSQLOraclePrometheusPuppetPythonRedisServiceNowSplunkSQLTableauTCP/IPTerraformVMware

About the role

  • Handle escalated incidents from OCCE1 with advanced troubleshooting and problem resolution across network, system, and cloud platforms
  • Proactively monitor system health, performance, and uptime using monitoring and observability tools
  • Identify recurring incidents and perform root cause analysis for long-term resolution
  • Collaborate with Applications, Infrastructure, Security, and Cloud teams to resolve incidents
  • Configure, troubleshoot, and maintain network devices (routers, switches, firewalls) and secure remote access (VPN, RDP)
  • Manage and maintain cloud infrastructure (AWS, Azure, GCP), virtualization (VMware, Hyper-V) and automation (Terraform, Ansible)
  • Develop and refine runbooks, playbooks, and response procedures; improve cloud governance and security
  • Participate in on-call rotations and prepare post-incident reports, root cause analysis, and lessons learned
  • Ensure SLAs for response times, escalation, and ticket handling are met and coordinate shift handovers
  • Lead system administration efforts (Windows, Linux, Mac OS), backup and disaster recovery, and server management
  • Contribute to monitoring tool improvements, capacity planning, risk management, and project work

Requirements

  • Minimum of High School diploma or equivalent required (Bachelor's preferred)
  • Minimum of 3 years of experience in IT operations, HelpDesk, or similar roles (36 months)
  • Minimum of 1 year of experience with VPN, remote access technologies, and network monitoring
  • Experience with Windows, Linux, and/or Mac OS administration
  • Network configuration and troubleshooting, DNS, DHCP, TCP/IP
  • Experience with cloud platforms (AWS, Azure, GCP) and cloud networking
  • Virtualization experience (VMware, Hyper-V, KVM)
  • Experience with automation tools (Terraform, Ansible) and scripting (Python, Bash, PowerShell)
  • Monitoring and observability tools (Prometheus, Grafana, Nagios, Zabbix, SolarWinds)
  • Incident and change management, on-call experience
  • Familiarity with security tools and practices (firewalls, IDS/IPS, SIEMs, vulnerability management)
  • Familiarity with backup, disaster recovery, and server management
  • Preferred: certifications such as CompTIA Network+, CCNA, Azure Administrator, AWS Solutions Architect, RHCSA, CEH, CySA+, CISA, GSEC
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