Berkshire Hathaway GUARD Insurance Companies

Actuary

• Provide strategic input and collaborate with business partners, such as Claims and Product
• Organize and lead the completion of actuarial analyses for commercial auto business
• Manage multiple assignments independently and simultaneously with a focus on timeliness and accuracy
• Ensure appropriate documentation is maintained
• Prioritize and drive industry research, studies, and analyses to support actuarial projects
• Communicate results, including insights and recommendations within the department, to other departments, and to senior leadership
• Train and mentor team members as appropriate

Senior Actuary – Commercial Auto Pricing

Director

• Lead and develop a multi-line, high volume, property claim adjusting team and estimate review team, ensuring quality control and accountability
• Oversee the end-to-end claim lifecycle of non-litigated property claims, including catastrophe (CAT) events, ensuring timely, accurate, compliant and customer-focused resolution
• Drive consistency in streamlined claim handling practices, comprising of reserving, coverage application, estimating and documentation
• Identify trends and recommend improvements to reduce cycle time, control severity and minimize expense leakage
• Monitor and manage vendor performance, confirming adherence to service, quality, and cost expectations
• Partner with internal stakeholders (e.g. UW, Legal, Subrogation, Loss Control, etc.) on claim trends and business needs to support operational alignment
• Provide oversight and direction on escalated claims, maintaining focus on resolution without litigation where appropriate

Director of Property Claims

Customer Support

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first‑contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Customer Service Representative

Full-stack Engineer

• Contribute to and help document GUARD's cloud-first development strategy and best practices for full-stack applications.
• Design and build scalable, maintainable, and reusable front-end and back-end components using .NET, Azure, and modern JavaScript frameworks.
• Develop and maintain RESTful APIs and integrate them with front-end applications.
• Write clean, testable, secure, and efficient code that follows modern development standards.
• Monitor application performance and usage metrics to identify and resolve issues proactively.
• Collaborate with UI/UX designers to create accessible and responsive user interfaces.
• Ensure seamless integration between front-end and back-end services, optimizing data flow and performance.
• Create and maintain technical documentation for internal and external stakeholders.
• Design and automate unit, integration, and end-to-end tests.
• Partner with business stakeholders to ensure solutions meet organizational goals.

Full Stack Developer

Product Manager

• Collaborate closely with the line of business leader and play a pivotal role in documenting and versioning strategies.
• Providing support to the line leader and other team members regarding strategic input and making actionable recommendations pertaining to the line of business focus, including the development of underwriting guidelines, appetite, rating algorithm, and product strategies.
• Partnering with team members and key business stakeholders – including the Distribution, Actuarial, Product Development, Data and Analytics, and Technology teams – to devise and deliver system and process solutions aligned with the line of business initiatives.
• Conducting post-implementation monitoring for line of business specific strategies based on success criteria.
• Supporting and conducting portfolio analysis with guidance from the line of business leader on KPIs.
• Collaborating with the training and marketing teams to develop communication, training, and marketing materials in support of new or enhanced products and initiatives.
• Researching market competitor intelligence.
• Demonstrating awareness of each state’s regulatory environment and legislative rules to ensure that compliance standards are met and assisting with responses to the objections of various Departments of Insurance.
• Documenting, maintaining, and implementing appropriate version control for various underwriting guidelines, strategies and enhancements.
• Assessing and implementing strategy for multiple diverse distribution channels, including Direct to Consumer and Retail Agencies.

Assistant Product Manager, Commercial Auto

Scrum Master

• Guide and support our IT and Business teams through our agile journey through coaching
• Act as a servant leader, removing impediments and enabling the team to focus on delivery
• Work closely with stakeholders and cross functional teams to align priorities
• Promote agile best practices, tools and processes to enhance team performance and efficiency
• Identify and drive process improvements that support agility at both the team and organizational level
• Build strong relationships with IT and Business stakeholders
• Measure and track agility maturity and key performance indicators
• Promote a culture of transparency, accountability and iterative delivery

Business Analyst

• Collaborate with stakeholders to gather, analyze, and document business requirements
• Translate business needs into functional specifications and user stories
• Conduct gap analysis and identify areas for process improvement
• Support project planning, execution, and delivery by working closely with cross-functional teams
• Develop and maintain dashboards, reports, and KPIs to monitor business performance
• Facilitate meetings, workshops, and presentations to communicate findings and recommendations
• Assist in user acceptance testing (UAT) and ensure solutions meet business expectations

• Providing strategic input and making actionable recommendations pertaining to the line of business focus, including the development of underwriting guidelines, appetite, rating algorithm, and product strategies.
• Partnering with key business stakeholders – including the Distribution, Actuarial, Product Development, Data and Analytics, and Technology teams – to devise and deliver system and process solutions aligned with the line of business initiatives.
• Developing success criteria and measurement mechanisms for line of business specific strategies and conducting post-implementation monitoring.
• Supporting and conducting portfolio analysis with guidance from the line of business leader on KPIs
• Collaborating with the training and marketing teams to develop communication, training, and marketing materials in support of new or enhanced products and initiatives.
• The role may require delivery of training materials or content.
• Researching market competitor intelligence.
• Demonstrating awareness of each state’s regulatory environment and legislative rules to ensure that compliance standards are met and responding to the objections of various Departments of Insurance.
• Documenting, maintaining, and implementing appropriate version control for various underwriting guidelines, strategies and enhancements.
• Assessing and implementing strategy for multiple diverse distribution channels, including Direct to Consumer and Retail Agencies.

Senior Product Manager, Commercial Auto

Manager

• Provide leadership and oversight in the Complex Liability Claims Unit, focusing on California‑based claims.
• Ensure consistent, compliant, and financially sound claim outcomes across a complex, litigated portfolio.
• Partner closely with internal stakeholders to manage severity, reserving discipline, litigation strategy, and regulatory compliance.
• Develop a high‑performing team aligned with carrier best practices and business objectives.
• Review, analyze, and approve claim reserves to ensure accuracy, consistency, and actuarial integrity.
• Conduct regular file audits focused on compliance, documentation quality, reserving practices, and adherence to carrier standards.
• Collaborate with Underwriting, Legal, SIU, Actuarial, and Finance partners to support portfolio performance, loss trend analysis, and enterprise risk management.

Claims Manager

Operations

• Support daily workflow activities and operational processes
• Assist with running and tracking loss run requests and related documentation
• Use Microsoft Excel and Word to update reports, spreadsheets, and records
• Communicate professionally with internal teams and external contacts
• Help ensure accuracy, organization, and timely completion of tasks
• Juggle multiple priorities in a fast‑paced, service‑focused environment

Service Operations Intern

Claims Specialist

• Investigate and resolve commercial auto liability and physical damage claims involving trucking exposures.
• Review and interpret policy language to determine coverage and consult with coverage counsel when needed.
• Manage a caseload of moderate to high complexity and exposure, applying effective resolution strategies.
• Communicate with insureds, claimants, attorneys, body shops, and law enforcement to gather relevant information.
• Collaborate with defense counsel and vendors to support litigation strategy and recovery efforts.
• Ensure claims are handled accurately, efficiently, and in alignment with service and regulatory standards.
• Participate in file reviews, team meetings, and ongoing training to support continuous learning.

Trucking Claims Specialist

Consultant

• Analyze workers’ compensation losses and exposures to identify and prioritize key loss drivers.
• Translate analysis into practical guidance that supports underwriting decisions, claims strategy, and risk improvement efforts.
• Proactively identify emerging issues, inefficiencies, or gaps in current workers’ compensation loss control practices and recommend solutions.
• Serve as a trusted, consultative resource for larger or more complex policyholders by helping develop service approaches grounded in true loss drivers and realistic controls.
• Serve as a key point of contact for communicating consultative expectations to inspection vendors, particularly for larger or more complex risks.
• Monitor vendor coverage and performance, identify gaps, and support improvements in report quality and consistency.
• Contribute to the development and refinement of workers’ compensation loss control processes, standards, and tools as the program continues to mature.
• Participate in reviewing and improving workers’ compensation inspection forms and recommendations to ensure information collected is meaningful, actionable, and aligned with underwriting and claims needs.
• Collaborate closely with underwriting and claims partners to align priorities, share insights, and support consistent application of loss control guidance.
• Contribute constructively to evolving processes, recognizing that responsibilities and workflows may change over time.

Loss Control Consultant – Workers' Compensation

• Own the end‑to‑end handling of complex CGL and BOP claims, from initial investigation through resolution
• Manage litigated claims in partnership with defense counsel, vendors, and internal stakeholders
• Analyze policy language, assess liability and damages, and develop strategic resolution plans
• Negotiate settlements with claimants and attorneys while balancing risk, exposure, and cost
• Maintain thorough, accurate claim documentation in compliance with regulatory and company standards
• Communicate confidently and professionally with insureds, claimants, attorneys, and internal teams

Commercial Liability Claims Adjuster – Litigated CGL Claims

• Manage large and catastrophic losses, ensuring deep‑dive investigations and strategic claim outcomes.
• Lead the analysis of construction contracts and insurance policies to determine coverage, identify priority of coverage, and evaluate risk transfer opportunities.
• Drive negotiation and settlement strategy, securing cost‑effective, defensible outcomes.
• Investigate claims thoroughly, pinpointing covered vs. uncovered exposures.
• Collaborate closely with panel counsel to build litigation strategy, prepare for hearings, and defend insureds effectively.
• Review medical records, expert reports, and evidence to strengthen case positions.
• Set accurate indemnity and expense reserves on complex, high‑exposure files.
• Issue timely and precise payments, maintaining financial accuracy.
• Interview insureds, claimants, and witnesses to gather critical claim intelligence.
• Occasional travel for mediations, trials, hearings, and onsite conferences.

Senior Liability Claims Adjuster – New York Labor Law

Business Operations

• Build smarter workflows.
• Drive meaningful change.
• Shape the future of insurance operations.
• Analyze, design, and optimize end‑to‑end workflows that power our core operations.
• Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.
• Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.
• Apply continuous improvement methodologies to deliver tangible, measurable outcomes.
• Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.
• Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.
• Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.
• Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.
• Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.
• Develop rollout plans, training materials, and communications to support adoption.
• Monitor post‑implementation performance and refine solutions as needed.