Benner

Human Resources

• Act in a consultative role to understand client needs;
• Conduct technical feasibility analysis and design solutions aligned with the client's environment;
• Prepare and deliver technical and functional presentations of solutions;
• Prepare and present assessments and diagnostics of HR processes;
• Develop the architecture and technical structure of Grupo Benner's solutions;
• Support the sales process, ensuring application of MVB – Benner Sales Methodology;
• Participate in preparing technical proposals and support negotiations;
• Estimate and forecast project efforts (customization, implementation, migration, and maintenance);
• Assist in project pricing;
• Perform technical analysis and prepare responses to RFPs, RFIs, POCs, and public tenders;
• Work on projects for the public sector and mixed-capital companies;
• Update information and stages in the CRM;
• Participate in product roadmaps and client committees;
• Analyze market information to generate insights and identify new opportunities.

Solution Architect – HR

Analyst

• Prestar apoio no planejamento e nas definições de estratégia de testes para um projeto de software de baixa complexidade, realizando análise dos requisitos, identificando cenários de teste relevantes, definindo critérios de aceitação e elaborando planos de teste detalhados.
• Elaborar e executar casos de teste detalhados, identificando cenários de teste, dados de entrada e critérios de saída, para verificar a funcionalidade correta do software.
• Realizar testes funcionais, a fim de verificar se o software atende aos requisitos especificados.
• Realizar testes não funcionais, verificando desempenho, segurança, usabilidade, entre outras funcionalidades dos softwares.
• Identificar e documentar qualquer defeito encontrado no software durante a execução dos testes, incluindo a descrição detalhada do problema, a captura de evidências, a atribuição de prioridades e a colaboração com a equipe de desenvolvimento para a resolução dos defeitos.
• Trabalhar em conjunto com desenvolvedores e analistas de negócio em **metodologias ágeis**
• Executar testes de regressão à medida que o software é atualizado ou modificado, a fim de garantir que as alterações não tenham introduzido novos defeitos ou afetado negativamente o funcionamento existente.

Analista de Teste Júnior

Auditor

• Support analytical verification and the quality aspects involved in care processes, including observation of the entire administrative and contractual workflow to ensure agreement between the technical service provided and the billing of materials and medications as agreed between payers and providers.
• Perform counter-audits of medical bills related to in‑person (in loco) audits.
• Follow the account-closing schedule according to the department's monthly planning.
• Analyze and discuss items on hospital bills, inpatient admissions, outpatient services and emergency care, aiming to ensure payment for services actually provided to patients of contracting payers.
• Analyze, discuss and support appeals against claim denials in order to either release payment or uphold the denial.
• Adhere to technical and operational healthcare standards to ensure appropriate patient care.
• Assist in the preparation of technical manuals.
• Perform auditing activities and evaluations of requested processes and procedures to improve their suitability and quality, identifying eventual discrepancies and proposing measures to enhance performance.
• Support technical analysis of the clinical appropriateness of requested procedures and authorize them after review.
• Support technical analysis of the appropriateness of OPME (orthoses, prostheses and special medical materials) to minimize costs.
• Support technical analysis of the appropriateness of oncology procedures and medications.
• Review and authorize Home Care requests.
• Manage requests and authorizations under SLA (Service Level Agreement), within the nurse's area of responsibility.
• Identify errors, fraud and nonconformities and provide ongoing education to minimize them and reduce discrepancies.

Nurse Auditor

• Plan, analyze and execute administrative support activities related to the area of responsibility, ensuring correct execution of routines within defined deadlines.
• Provide support to immediate leadership by preparing managerial and operational reports, gathering and preparing information to support decision-making.
• Manage, process and analyze financial and operational data using corporate systems.
• Operate and perform queries in Central Bank regulatory systems, ensuring the compliance of reported information.
• Perform administrative and financial routines related to billing in the Benner system, payment control and financial data analysis.
• Analyze inconsistencies and make adjustments to system records and accounts, supporting organization and correction of information.
• Support the management and updating of beneficiary records and registrations in corporate systems.
• Propose and implement improvements in workflows, routines and internal processes to contribute to operational efficiency.
• Communicate with other departments and multidisciplinary teams, attend meetings and collaborate in resolving operational requests.

Mid-level Administrative Analyst – Healthcare

Software Engineer

• Support the development and maintenance of automation robots (RPA) focused on operational and administrative processes.
• Assist in mapping workflows and identifying automation opportunities with business areas.
• Develop and refine scripts in Python, under the guidance of the team.
• Work with RPA tools such as UiPath, Automation Anywhere, Power Automate or similar.
• Support the implementation of integrations via APIs between internal and external systems.
• Contribute to initiatives that use Artificial Intelligence applied to automation, such as automated document reading, classification and data extraction.
• Monitor robot execution, identify failures and assist with incident analysis and remediation.
• Create and maintain up-to-date technical documentation for automated processes.
• Participate in continuous improvement initiatives, standardization efforts and automation governance best practices.

Junior Programmer

Support Engineer

• Respond to customers via phone, email, the SisconWeb tool and other support/ticketing tools to clarify questions about using the system
• Reproduce system incidents before escalating them to the correction/development team
• Identify and resolve issues, documenting them clearly
• Ensure customers' prioritization requests are handled
• Provide estimated delivery times for support/corrections (frequent feedback to the customer)
• Track support requests from opening through to closure (customer sign-off)
• Ensure compliance with the Service Level Agreement (SLA)
• Route requests for implementation and improvements after triaging the demand
• Deploy and configure the Benner environment at client sites
• Log support hours
• Propose improvements to the support process, especially for tax and fiscal processes

Solution Architect – HR

Analista de Teste Júnior

Nurse Auditor

Mid-level Administrative Analyst – Healthcare

Junior Programmer

Junior Support Technician – ERP Customer Support