Support Technician – Junior

Benner

Técnico de Suporte JR providing support for system usage at one of Brazil's leading software companies. Engaging with clients via phone and email to resolve their issues.

Posted 6/12/2026full-timeMaringá • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist clients via phone, e-mail and the SisconWeb platform, as well as other service management tools, to clarify questions about system use;
Reproduce system incidents before escalating them to the correction/development team;
Identify and resolve issues, documenting them clearly;
Ensure clients' prioritization requests are addressed;
Communicate expected delivery times for support actions/fixes (provide frequent feedback to the client);
Track support requests from opening to closure (obtain client approval);
Ensure Service Level Agreement (SLA) compliance;
Route implementation and improvement requests after performing initial triage;
Deploy and configure the Benner environment at client sites;
Log support hours;
Propose improvements to the support process.

Requirements

What you’ll need

Experience in system support (preferred);
Knowledge of SQL;
Knowledge of cloud technologies;
Strong verbal and written communication skills (proficiency in Portuguese);
Ability to work in a team;
Dynamic, efficient, and self-motivated.

Benefits

Comp & perks

Transportation allowance
Life insurance
Health insurance
Dental plan
Referral bonus
Day off
Corporate training platform: Alura
Support for certifications
Education assistance
Wedding assistance
Hybrid work (3 days in the office and 2 days remote)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLcloud technologies

Soft Skills

verbal communicationwritten communicationteamworkdynamicefficientself-motivated