Benchling

Customer Success Manager

• Dive deep into customer usage data to uncover patterns, opportunities, and risks.
• Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives.
• Become the go-to advisor on the Benchling platform — know its features, AI capabilities, value drivers, and best practices.
• Get to know our customers’ science, industry trends, and big goals.
• Use this expertise to guide customers toward key outcomes and maximize their success.
• Collaborate with Sales, Product, and Professional Services to craft winning customer strategies, tackle challenges, and champion customer success.
• Drive projects like customer journey mapping and voice-of-customer feedback to make every interaction unforgettable.
• Own and deliver Executive Business Reviews (EBRs) that showcase value realization, deployment health, customer maturity, and alignment to Benchling's product roadmap.
• Design, test, and launch adoption campaigns that boost customer adoption, value, and retention.
• Drive deployment health checks, adoption plans, exciting new feature campaigns, digital maturity programs, and more.
• Over time, carve out your niche in specific Benchling product modules, research verticals (e.g., biologics, process development, etc.), or industry areas.
• Deliver insights that help customers achieve their biggest wins.

Implementation Specialist

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

Implementation Manager

Account Executive

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.

Strategic Account Executive

Systems Engineer

• Maintain and improve our endpoint management tools to provide a seamless experience across macOS and Windows devices.
• Develop automation to streamline workflows and enhance the employee experience.
• Apply engineering best practices, including Infrastructure as Code (IaC) with Terraform, configuration management, log aggregation, monitoring, telemetry, and alerting to scale and optimize critical IT functions.
• Implement and maintain automated IAM solutions with Okta to strengthen security and access controls.
• Manage system upgrades and integrations, ensuring minimal disruption to business operations.
• Jira administration of projects, automation, and integrations to support business objectives.
• Participate in and ensure alignment of IT services with our compliance responsibilities.
• Build and maintain runbooks, support documentation, and automation scripts. Identify opportunities to streamline IT operations and reduce manual toil.

BT Systems Engineer

Full-stack Engineer

• Own projects end-to-end, from initial design, to prototype, to large-scale rollout.
• Engineer across our stack, from designing and implementing backend models & APIs to crafting rich frontend components and architecture.
• Work closely with product managers, designers, and other teams to build the best product possible for our users.
• Create entirely net-new products, while also investing in taking existing products to feature completeness.
• Writes extremely well-documented and well-tested code that follows company best practices.
• As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, and engineering processes.

Software Engineer, Full Stack – Study Lifecycle

Financial Planning and Analysis

• Support our consolidated strategic and financial planning processes through preparation of our monthly and quarterly reporting to the CFO, leadership team, and Board of Directors
• Collaborate with the Strategic Finance and Accounting teams on month-end close activities, forecast cycles, headcount and expense analyses, and allocations
• Work closely cross-functionally to develop, scale and evolve financial reporting systems and processes to effectively forecast and analyze financial performance, including identifying areas for automation and improvement
• Analyze financial results, understand key trends, assess current and future business risks and opportunities, and communicate insights
• Perform ad hoc financial modeling and analysis for strategic initiatives across multiple teams, including supporting long-range planning and forecasting models driving strategic decision-making

Strategic Finance Analyst – Corporate

• Drive complex, end-to-end projects: Lead the design, implementation, and delivery of high-impact features and systems across the stack (React + Python). Translate product requirements into scalable architecture and thoughtful user experiences, while proactively identifying risks and tradeoffs.
• Shape technical direction and architecture: Make foundational engineering decisions that improve system performance, reliability, and scalability. Collaborate with other senior engineers to evolve our platform and influence long-term technical strategy. Collaborate cross-functionally: Work closely with product managers, designers, customer success, and other engineering teams to create clarity and ensure alignment on goals, seamless handoffs, and shared understanding of scientific user needs.
• Identify and address technical debt: Own proactive improvements to the codebase and infrastructure. Refactor critical systems for maintainability and performance, and champion investments that improve long-term developer velocity.
• Design for performance and scale: Build systems that can handle the complexity and scale of life sciences R&D. Optimize backend performance, frontend responsiveness, and system reliability.
• Mentor and support other engineers: Act as a technical mentor and sounding board for other engineers. Help grow the team’s technical skills through guidance, pairing, and knowledge sharing. Be a force multiplier for the team.
• Elevate code quality and engineering practices: Set high standards for code quality, testing, documentation, and operational excellence. Lead by example, perform thorough code reviews, and help raise the bar across the team.
• Embrace ambiguity and domain complexity: Operate effectively in a fast-paced environment with evolving scientific requirements. Rapidly learn new technologies and help the team do the same.

Software Engineer, Full Stack – Registry and Inventory

• Dive deep into customer usage data to uncover patterns, opportunities, and risks
• Create and execute product telemetry programs that keep customers one step ahead
• Become the go-to advisor on the Benchling platform—know its features, value drivers, and best practices
• Collaborate with Sales, Product, and Professional Services to craft winning customer strategies
• Design, test, and launch adoption campaigns that boost customer adoption, value, and retention
• Deliver insights that help customers achieve their biggest wins

Product Designer

• Work with Product Management and Engineering teams to define product strategy, scope, and prioritization across Document Canvas and Enterprise Lifecycle
• Own the design for high-impact initiatives from research, concepts, wireframing, and mockups through to implementation
• Design and prototype multiple ideas quickly to validate product directions
• Conduct user research and interviews to inform product direction and improve usability for scientists in regulated environments
• Incorporate AI tools into your design workflow to move faster and help define how the team uses AI as a design medium going forward
• Drive design strategy for long-horizon projects, balancing incremental improvements with foundational investments
• Use and contribute to evolving design systems by collaborating with other Designers to identify gaps and design components that have high utility across the product
• Clearly communicate design rationale to cross-functional teams and Product and Design leadership
• Effectively communicate in a hybrid environment that balances in-person collaboration and remote work

Product Designer, App Foundations

• Contribute to projects across the software development lifecycle, from early exploration and prototyping through implementation and launch
• Build and improve APIs, services, and interfaces that integrate with Benchling’s growing ecosystem
• Partner with cross-functional teams to understand user needs and turn them into scalable, thoughtful software solutions
• Help evolve our platform by sharing ideas, learning quickly, and contributing to technical decisions
• Write clean, maintainable code and support the reliability and usability of the systems you work on

Software Engineer, Developer Platform

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.

Marketing

• Lead the marketing strategy and execution for a designated territory in the EMEA region, aligned with pipeline goals, market dynamics, and regional opportunities.
• Design and execute integrated, multi-channel campaigns (digital, field, and partner-led) that engage target personas and drive pipeline in key markets.
• Collaborate closely with regional sales leadership and account executives to develop territory plans, support field needs, and align on pipeline and revenue goals.
• Plan and execute field events, third-party conferences, executive dinners, and customer experiences that align with campaign objectives.
• Localize messaging and content for regional markets in partnership with product marketing, brand, and content teams.
• Establish campaign KPIs and use dashboards to report on pipeline contribution, lead conversion, and overall campaign performance.
• Work with marketing operations to ensure accurate attribution, lead management, and campaign tracking.
• Apply a test-and-learn approach to refine campaign and program strategy based on performance insights and feedback.

Marketing Manager

• Drive complex, end-to-end projects: Lead the design, implementation, and delivery of high-impact features and systems across the stack (React + Python). Translate product requirements into scalable architecture and thoughtful user experiences, while proactively identifying risks and tradeoffs.
• Shape technical direction and architecture: Make foundational engineering decisions that improve system performance, reliability, and scalability. Collaborate with other senior engineers to evolve our platform and influence long-term technical strategy.
• Collaborate cross-functionally: Work closely with product managers, designers, customer success, and other engineering teams to create clarity and ensure alignment on goals, seamless handoffs, and shared understanding of scientific user needs.
• Identify and address technical debt: Own proactive improvements to the codebase and infrastructure. Refactor critical systems for maintainability and performance, and champion investments that improve long-term developer velocity.
• Design for performance and scale: Build systems that can handle the complexity and scale of life sciences R&D. Optimize backend performance, frontend responsiveness, and system reliability.
• Mentor and support other engineers: Act as a technical mentor and sounding board for other engineers. Help grow the team’s technical skills through guidance, pairing, and knowledge sharing. Be a force multiplier for the team.
• Elevate code quality and engineering practices: Set high standards for code quality, testing, documentation, and operational excellence. Lead by example, perform thorough code reviews, and help raise the bar across the team.
• Embrace ambiguity and domain complexity: Operate effectively in a fast-paced environment with evolving scientific requirements. Rapidly learn new technologies and help the team do the same.
• Act with ownership and accountability: Take responsibility not just for your code, but for the outcomes it enables. Push for clarity, follow through on commitments, and support others in doing the same.

Software Engineer, Full Stack – Chemistry

Payroll

• Own end-to-end US payroll processing across multiple states, ensuring accuracy and timeliness for all pay runs.
• Support EMEA payroll operations across Switzerland, UK (including Northern Ireland), Republic of Ireland, France, Germany, and Denmark, in partnership with regional vendors and the Payroll Manager.
• Administer leave of absence payroll processing, ensuring accurate pay, benefit deductions, and compliance with applicable state and federal regulations.
• Act as a subject matter expert and point of contact for employee and internal partner payroll inquiries.
• Collect, verify, and maintain compensation, benefit, and deduction data to support payroll calculations and ensure data integrity.
• Ensure proper taxation and compliance with federal, state, local, and international payroll regulations across all operating jurisdictions.
• Process equity-related payroll items, including stock options and RSUs, and ensure proper tax withholding and reporting compliance.
• Perform payroll accounting tasks including journal entries and GL reconciliations, as part of month/quarter/year-end close activities.
• Support external audits, including financial statement audits, workers' compensation audits, and 401(k) audits, by preparing schedules, pulling data, and responding to auditor inquiries.
• Identify opportunities for process improvement and drive cross-functional initiatives to enhance payroll operations, system efficiency, and compliance.
• Leverage AI and automation tools to streamline payroll workflows, reduce manual effort, and improve operational efficiency.
• Collaborate with People, Finance, and Legal teams on payroll matters and policy compliance.
• Assist with payroll system implementations, upgrades, and related projects as needed.
• Support future payroll entity build-outs in APAC and LATAM as the company expands into new regions.

Benchling

Customer Success Manager

Implementation Manager

Strategic Account Executive

BT Systems Engineer

Software Engineer, Full Stack – Study Lifecycle

Strategic Finance Analyst – Corporate

Software Engineer, Full Stack – Registry and Inventory

Customer Success Manager

Product Designer, App Foundations

Software Engineer, Developer Platform

Strategic Account Executive

Marketing Manager

Software Engineer, Full Stack – Chemistry

Senior Payroll Specialist

Senior Payroll Specialist