Bematize

Consultant

• Manage a portfolio of clients, acting as the primary point of contact between clients, suppliers and internal departments
• Lead implementation processes, contract renewals and the evolution of corporate benefits programs
• Manage commercial negotiations with insurers and suppliers, monitoring contracts, amendments and deadlines
• Develop analyses of claims experience (loss ratio), utilization, costs, budgets and performance indicators, proposing optimization actions
• Prepare management reports, executive presentations and comparative studies to support clients' decision-making
• Conduct follow-up, alignment and results presentation meetings
• Manage requests, schedules and control tools, ensuring deadlines are met and process governance is maintained
• Work collaboratively with internal teams to ensure service quality and client satisfaction

Mid-level Relationship Consultant

Analyst

• Map, analyze and review operational processes, identifying opportunities for improvement, simplification and standardization;
• Act as a partner to other areas, promoting continuous process evolution;
• Develop and implement continuous improvement initiatives aimed at increasing efficiency, quality and operational productivity;
• Identify operational risks, proposing preventive and corrective actions to mitigate failures;
• Prepare, review and keep updated process flows, procedures, work instructions and operational documentation;
• Monitor performance indicators (KPIs), analyze deviations and propose action plans to improve results;
• Conduct root cause analyses and support the resolution of recurring issues, promoting structured and sustainable solutions;
• Support automation, digital transformation and process optimization projects, acting as an interface between business and technology teams;
• Ensure processes comply with governance guidelines, internal policies, legal requirements and agreements established with clients;
• Perform impact studies for new requests, process changes, implementations and strategic projects;
• Promote dissemination of best practices, operational standardization and a culture of continuous improvement across teams;
• Define, review and monitor operational controls and governance mechanisms;
• Support management in preparing analyses, executive presentations and recommendations for decision-making;
• Participate in forums, meetings and multidisciplinary projects, representing the COE in the design and evolution of corporate processes.

Senior Benefits Analyst

• Manage the benefits offered to employees
• Ensure correct administration and application of benefits
• Analyze existing benefits programs
• Participate in negotiations with benefits providers
• Prepare reports and metrics on benefits utilization
• Serve as the point of contact for benefits-related inquiries

Mid-level Benefits Analyst

General

• Gather and align product requirements and specifications with internal and external stakeholders.
• Define strategies for product creation, evolution, and continuous improvement.
• Manage and monitor the product lifecycle.
• Build, prioritize, and maintain an up-to-date backlog.
• Plan and track the product roadmap.
• Lead sprint planning meetings.
• Ensure backlog visibility and transparency for all stakeholders.
• Define and monitor project tracking metrics.
• Review and validate deliveries with the development team, ensuring correct understanding of requirements.
• Ensure the quality of deliverables.
• Maintain continuous communication with stakeholders regarding features and product evolution.

Product Coordinator

• Responsible for the operational administration of corporate benefits, conducting analyses and validating requests, managing purchases, controlling billing and enrollment changes, ensuring an excellent employee experience and adherence to company policies.
• Provide support to employees to clarify questions and offer guidance about available benefits.
• Assist in organizing and executing internal communication campaigns about the benefits offered to employees.
• Support the monitoring and updating of employee data related to benefits used and eligibility.
• Prepare management reports with benefit utilization indicators and propose improvements to existing programs.
• Contribute to the Human Resources team on projects and initiatives related to benefits management and employee well-being.

Mid-level Relationship Consultant

Senior Benefits Analyst

Mid-level Benefits Analyst

Product Coordinator

Junior Benefits Analyst