Senior Benefits Analyst

Bematize

Senior Benefits Analyst ensuring operational processes in benefit administration while driving process improvement and automation. Collaborating with business and technology teams for efficiency and compliance.

Posted 7/20/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

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Core Competencies

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Demonstrates expertise in process mapping, continuous improvement initiatives, and operational risk management while ensuring compliance with governance guidelines and legal requirements. Proficient in analyzing performance indicators and supporting digital transformation projects to enhance operational efficiency.

Highest-signal resume keywords

Process MappingContinuous Improvement InitiativesOperational Risk ManagementKPI AnalysisBenefits Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisRoot Cause AnalysisOperational DocumentationExcel (Intermediate/Advanced)Benefits Billing ReviewEnrollment ProcessesImpact StudiesAutomation SupportGovernance ComplianceOperational Controls

Soft Skills

CollaborationCommunicationProblem-SolvingPresentation SkillsVendor Liaison

Industry Keywords

Benefits AdministrationHealthcareLegal RequirementsEmployee SupportOperational Standardization

About the role

Key responsibilities & impact

Map, analyze and review operational processes, identifying opportunities for improvement, simplification and standardization;
Act as a partner to other areas, promoting continuous process evolution;
Develop and implement continuous improvement initiatives aimed at increasing efficiency, quality and operational productivity;
Identify operational risks, proposing preventive and corrective actions to mitigate failures;
Prepare, review and keep updated process flows, procedures, work instructions and operational documentation;
Monitor performance indicators (KPIs), analyze deviations and propose action plans to improve results;
Conduct root cause analyses and support the resolution of recurring issues, promoting structured and sustainable solutions;
Support automation, digital transformation and process optimization projects, acting as an interface between business and technology teams;
Ensure processes comply with governance guidelines, internal policies, legal requirements and agreements established with clients;
Perform impact studies for new requests, process changes, implementations and strategic projects;
Promote dissemination of best practices, operational standardization and a culture of continuous improvement across teams;
Define, review and monitor operational controls and governance mechanisms;
Support management in preparing analyses, executive presentations and recommendations for decision-making;
Participate in forums, meetings and multidisciplinary projects, representing the COE in the design and evolution of corporate processes.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration, Human Resources, People Management or related fields;
Previous experience in benefits administration (healthcare, dental, life insurance, etc.);
Knowledge of enrollment/membership processes (additions, removals and changes);
Experience with benefits billing review and reconciliation;
Intermediate/advanced Excel skills (filters, VLOOKUP, tables);
Basic knowledge of legislation related to benefits and eligibility rules;
Experience providing employee support and liaising with vendors/providers.