Beltis

IT Support

• Provide first-level (Level 1) technical support to users (remote and/or on-site)
• Log, classify and follow up tickets through the service desk system
• Handle incidents and requests related to: Windows; Microsoft 365 suite (Outlook, Teams, OneDrive, etc.); access, passwords and permissions; printers and peripherals; basic corporate software
• Guide users on correct use of systems and tools
• Escalate tickets to higher levels (Level 2/Level 3) when necessary
• Maintain basic support records and documentation.

IT Help Desk Analyst – Level 1

Operations

• Act as a Planning Analyst focused on monitoring and controlling operational activities related to the installation and activation of ATM equipment (automated teller machines).
• Ensure achievement of established targets, adherence to schedules, and continuous process improvement.
• Develop and monitor performance indicators, consolidate strategic information, and support delivery management with internal areas and clients.
• Monitor, plan, and distribute ATMs to regional inventories, ensuring the stipulated monthly activation target is met.
• Update and publish the area’s performance indicators.
• Prepare and distribute schedule tracking reports.
• Maintain relationships with internal and external clients through participation in follow-up meetings.
• Monitor planning carried out with execution teams to ensure expected deadlines and quality are met and to avoid impacts on the overall plan.

Operational Planning Analyst, Logistics

Support Engineer

• Provide technical and functional support for TOTVS DataSul ERP modules (Finance, Billing, Purchasing, Inventory, Controllership, Accounting, among others)
• Analyze incidents, investigate logs and troubleshoot errors in the DataSul environment
• Handle tickets via an ITSM tool, ensuring SLA compliance and high-quality service
• Support version upgrades, patching and acceptance testing
• Monitor critical business routines and ensure proper operation of processes integrated with the system
• Collaborate with internal teams and TOTVS consultants to resolve complex issues
• Document procedures, solutions and support workflows

Support Analyst – Mid-level

Analyst

• Realizar atendimento ativo e receptivo aos clientes da carteira sob sua responsabilidade, esclarecendo dúvidas e apoiando nas demandas do dia a dia relacionadas à frota de veículos;
• Atuar como ponto focal administrativo para temas como documentação de veículos, sinistros, manutenções e revisões, realizando a interface com áreas internas especializadas;
• Prestar suporte aos processos de faturamento e pagamento relacionados à frota dos clientes;
• Acompanhar e garantir o cumprimento dos prazos de atendimento e resolução das demandas;
• Apoiar as ações de Pesquisa de Qualidade de Entrega e Pesquisa de Manutenção/Sinistro, contribuindo para bons indicadores de satisfação da carteira;
• Manter controles, relatórios e informações da carteira atualizados.

Analista Administrativo Comercial

Network Engineer

• Incident Management — Responsible for clients' daily operations;
• Responsible for detecting, mitigating, and resolving issues related to DDoS attacks targeting clients;
• Act as the frontline for handling incidents and customer concerns that may be related to the Network and/or Platform;
• Participate in the analysis, review, and summarization of incidents for customers;
• Participate in incident handling alongside subject-matter experts;
• Responsible for completing and submitting the Incident Report;
• Ensure proper handling of tickets;
• Ensure all tickets are updated and handled according to the SOC's defined incident management process;
• Ensure all tickets are properly logged to avoid gaps in how tickets are managed;
• Closely coordinate with Level 1 service to ensure immediate actions and troubleshooting are taken as soon as an incident is reported.

Network Analyst – SOC, Bilingual

Security Analyst

• Incident management
• Ticket monitoring
• Event monitoring
• Responsible for clients' day-to-day operations
• In charge of detecting, mitigating and resolving issues related to DDoS attacks targeting clients
• Serve as the frontline for handling incidents and client concerns that may be related to the Network and/or Platform
• Participate in the analysis, review and summarization of incidents for clients
• Participate in incident handling with subject matter experts
• Ensure tickets are handled appropriately
• All tickets must be updated and handled according to the SOC's defined incident management process
• All tickets must be properly recorded to avoid gaps in how tickets are handled
• All events from the email, platform and chat modules must be analyzed, ensuring they are addressed effectively
• Closely coordinate with service Level 1 to ensure immediate actions and troubleshooting are taken as soon as an incident is reported.

Network Security Analyst, Bilingual

• Local accounting – BR GAAP and IFRS
• Prepare accounting entries, ensuring correct classification of invoices, receipts, contracts and other documents, in accordance with Group BNP accounting policies and internal controls.
• Perform account reconciliations of medium and high complexity, identifying, analyzing and resolving outstanding or transient items within established deadlines.
• Ensure correct accounting classification of the entries for which you are responsible.
• Analyze accounting items outstanding for more than 90 days, ensuring appropriate treatment in accordance with policies applicable to sensitive accounts (Banks, Transitory/Clearing Accounts and Provisions).
• Support the Accounting Coordination in preparing information for the monthly and quarterly closings to be reported to headquarters.
• Balance sheet and income statement account analysis
• Perform critical analyses of the accounts under your responsibility, exercising a high level of professional judgment over balance fluctuations.
• Assess the adequacy of reported amounts, identifying deviations, unusual trends or inconsistencies using ratios, percentages, absolute values and other analytical techniques.
• Audit
• Support internal and external audit processes by responding to inquiries and providing evidence and documentation, aiming for no significant findings.

Senior Accounting Analyst

Lead Generation

• Assist in qualifying existing leads and prospects
• Conduct active outreach via phone, email, WhatsApp, or other channels as directed by the manager
• Update internal systems with lead and prospect information, ensuring data quality and reliability
• Prepare quotes as backup for the Acquisition team and for specific negotiations
• Ensure daily tasks are completed according to the manager's instructions and priorities

Prospecting Assistant

• Prestar suporte técnico e funcional aos módulos do ERP DataSul (Financeiro, Faturamento, Compras, Estoque, Controladoria, Contabilidade, entre outros).
• Realizar análise de incidentes, investigação de logs e troubleshooting de erros em ambiente DataSul.
• Atender chamados via ferramenta ITSM, garantindo cumprimento de SLAs e qualidade no atendimento.
• Apoiar atualizações de versão, aplicação de patches e testes de homologação.
• Acompanhar rotinas críticas de negócio e garantir o funcionamento dos processos integrados ao sistema.
• Atuar em conjunto com equipes internas e consultorias TOTVS para solução de problemas complexos.
• Documentar procedimentos, soluções e fluxos de atendimento.

Analista de Suporte – Pleno

Data Engineer

• Develop, maintain and evolve data pipelines in an AWS environment
• Implement ETL/ELT processes using AWS Glue and EMR
• Create and maintain analytical dashboards using Amazon QuickSight
• Create, optimize and maintain SQL queries in Amazon Athena
• Perform data modeling for Data Warehouse and Data Lake
• Implement data governance practices, data quality, versioning and access control
• Work in Big Data and distributed processing environments, ensuring scalability and performance.

Senior Data Engineer

• User support
• Handle low to medium complexity incidents and requests.
• Provide remote and on-site support for laptops, desktops, and peripherals.
• Install and configure corporate software.
• Basic support for Microsoft 365, Teams, Zoom, and VPN.
• Log tickets and maintain up-to-date documentation.
• Assist with basic network tasks (connectivity testing, cable replacement, Wi‑Fi signal checks, VPN).
• Assist in creating and maintaining AD accounts (password resets, activation/deactivation).
• Support printers, network shares, and mapped drives.
• Perform physical and logical inventory of equipment.
• Coordinate with vendors and oversee local support activities.