Beltis

Financial Planning and Analysis

• Manage accounts receivable, including issuing, tracking and monitoring invoicing, collections and reconciliations;
• Control delinquency, performing preventive and corrective collections, monitoring aging lists and related KPIs;
• Perform financial reconciliations (bank reconciliations, receivables, payments, invoices);
• Ensure correct integration between ERP and CRM systems, validating customer data, contracts, invoicing and receipts;
• Analyze and improve financial processes, proposing automation and efficiency gains;
• Support the monthly financial close, ensuring deadlines and data quality;
• Prepare and maintain management reports, dashboards and area KPIs (DSO, delinquency, collections, revenue);
• Collaborate with internal teams such as Sales, Financial Controlling, Tax and IT to align processes;
• Support internal and external audits, providing information and evidence when requested;
• Ensure compliance with internal policies and applicable accounting and tax regulations.

Financial Analyst – Mid-level

Project Manager

• Act as a Project Analyst focused on monitoring and controlling operational activities related to the installation and activation of ATMs (automated teller machines).
• Ensure the achievement of established targets.
• Develop and monitor performance indicators.
• Consolidate strategic information.
• Support delivery management with internal areas and clients.
• Track, plan, and allocate ATMs to regional inventories.
• Update and publish the team's performance indicators.
• Prepare and distribute schedule tracking reports.
• Maintain relationships with internal and external clients.
• Monitor planning performed with execution areas.

Project Analyst

IT Support

• Provide first-level (Level 1) technical support to users (remote and/or on-site)
• Log, classify and follow up tickets through the service desk system
• Handle incidents and requests related to: Windows; Microsoft 365 suite (Outlook, Teams, OneDrive, etc.); access, passwords and permissions; printers and peripherals; basic corporate software
• Guide users on correct use of systems and tools
• Escalate tickets to higher levels (Level 2/Level 3) when necessary
• Maintain basic support records and documentation.

IT Help Desk Analyst – Level 1

Operations

• Act as a Planning Analyst focused on monitoring and controlling operational activities related to the installation and activation of ATM equipment (automated teller machines).
• Ensure achievement of established targets, adherence to schedules, and continuous process improvement.
• Develop and monitor performance indicators, consolidate strategic information, and support delivery management with internal areas and clients.
• Monitor, plan, and distribute ATMs to regional inventories, ensuring the stipulated monthly activation target is met.
• Update and publish the area’s performance indicators.
• Prepare and distribute schedule tracking reports.
• Maintain relationships with internal and external clients through participation in follow-up meetings.
• Monitor planning carried out with execution teams to ensure expected deadlines and quality are met and to avoid impacts on the overall plan.

Operational Planning Analyst, Logistics

Support Engineer

• Provide technical and functional support for TOTVS DataSul ERP modules (Finance, Billing, Purchasing, Inventory, Controllership, Accounting, among others)
• Analyze incidents, investigate logs and troubleshoot errors in the DataSul environment
• Handle tickets via an ITSM tool, ensuring SLA compliance and high-quality service
• Support version upgrades, patching and acceptance testing
• Monitor critical business routines and ensure proper operation of processes integrated with the system
• Collaborate with internal teams and TOTVS consultants to resolve complex issues
• Document procedures, solutions and support workflows

Support Analyst – Mid-level

Analyst

• Realizar atendimento ativo e receptivo aos clientes da carteira sob sua responsabilidade, esclarecendo dúvidas e apoiando nas demandas do dia a dia relacionadas à frota de veículos;
• Atuar como ponto focal administrativo para temas como documentação de veículos, sinistros, manutenções e revisões, realizando a interface com áreas internas especializadas;
• Prestar suporte aos processos de faturamento e pagamento relacionados à frota dos clientes;
• Acompanhar e garantir o cumprimento dos prazos de atendimento e resolução das demandas;
• Apoiar as ações de Pesquisa de Qualidade de Entrega e Pesquisa de Manutenção/Sinistro, contribuindo para bons indicadores de satisfação da carteira;
• Manter controles, relatórios e informações da carteira atualizados.

Analista Administrativo Comercial

Network Engineer

• Incident Management — Responsible for clients' daily operations;
• Responsible for detecting, mitigating, and resolving issues related to DDoS attacks targeting clients;
• Act as the frontline for handling incidents and customer concerns that may be related to the Network and/or Platform;
• Participate in the analysis, review, and summarization of incidents for customers;
• Participate in incident handling alongside subject-matter experts;
• Responsible for completing and submitting the Incident Report;
• Ensure proper handling of tickets;
• Ensure all tickets are updated and handled according to the SOC's defined incident management process;
• Ensure all tickets are properly logged to avoid gaps in how tickets are managed;
• Closely coordinate with Level 1 service to ensure immediate actions and troubleshooting are taken as soon as an incident is reported.

Network Analyst – SOC, Bilingual

Security Analyst

• Incident management
• Ticket monitoring
• Event monitoring
• Responsible for clients' day-to-day operations
• In charge of detecting, mitigating and resolving issues related to DDoS attacks targeting clients
• Serve as the frontline for handling incidents and client concerns that may be related to the Network and/or Platform
• Participate in the analysis, review and summarization of incidents for clients
• Participate in incident handling with subject matter experts
• Ensure tickets are handled appropriately
• All tickets must be updated and handled according to the SOC's defined incident management process
• All tickets must be properly recorded to avoid gaps in how tickets are handled
• All events from the email, platform and chat modules must be analyzed, ensuring they are addressed effectively
• Closely coordinate with service Level 1 to ensure immediate actions and troubleshooting are taken as soon as an incident is reported.