Belmond

Sales

• The Group Sales Manager – MICE is responsible for driving Meetings, Incentives, Conferences, and Events (MICE) business for both Belmond Cap Juluca and Belmond La Samanna.
• This role focuses on proactively sourcing, converting, and managing revenue-generating MICE opportunities from key global markets.
• Identify, qualify, and convert MICE group opportunities (corporate meetings, incentive travel, executive retreats, brand activations, product launches, and corporate buyouts).
• Develop strategic sales plans for key markets, ensuring a healthy pipeline and strong conversion.
• Conduct sales calls, virtual meetings, roadshows, and in-market sales trips, representing both hotels to agencies, corporate clients, and event planners.
• Build and deliver compelling proposals that reflect the distinct identities of Cap Juluca and La Samanna while maintaining Belmond brand values.
• Maintain detailed and accurate reporting, pace, and forecasting in Oracle Sales Cloud and related CRM systems.
• Attend industry events such as IMEX, SITE and other MICE trade shows, as required.
• Strengthen relationships with MICE agencies, corporate accounts, and incentive houses.
• Serve as the commercial contact from inquiry to contract signature.
• Manage familiarization trips (FAMs) and site inspections in close coordination with the on-property teams.
• Provide exceptional service, timely responses, and thoughtful solutions to client needs.
• Lead all aspects of the contracting process, including negotiation of rates, concessions, terms, and conditions aligned with Belmond guidelines.
• Ensure compliance with financial, legal, and corporate policies, including attrition, cancellation, deposit schedules, and billing accuracy.
• Partner with Revenue Management to develop strategies that optimize inventory, seasonal pacing, and group revenue mix.
• Prepare accurate weekly, monthly, and annual forecasts and activity reports.
• Work in close partnership with the Events & Operations teams at Cap Juluca and La Samanna to ensure seamless handovers from Sales to Events.
• Provide relevant client background, expectations, and program details to ensure flawless execution on the property.
• Organize and lead in pre-conferences (as needed) and maintain alignment throughout the event lifecycle.
• Support Marketing, PR, and brand initiatives that enhance visibility in the MICE segment.

Group Sales Manager – MICE

Data Scientist

• Take ownership of existing models & support integration into the business. Continue model assessment & enhance where possible
• Develop models in line with business needs- frame the problem, perform exploratory data analysis, conduct assessment of use case and evaluate business impact
• Design & implement innovative machine learning models
• Present findings in a clear manner
• Support the Guest Engagement & Loyalty Director & Director of Insight & Business Intelligence on all analysis, with emphasis on Brand & Marketing initiatives
• Develop key dashboards to help support Brand & Marketing ambitions & to help maximise B2C revenue
• Extract, manipulate and analyse data to translate into insight and provide actionable recommendations for stakeholders at all levels, including the senior management team.