Belmond

Performance Marketing

• Act as key coordinator for campaign rollout across all channels from briefing to delivery
• Own central campaign calendar: Focus on hero campaigns, revenue campaigns, on-property stories, events and key cultural moments, working closely with local teams and the central revenue team to ensure key property moments/revenue needs are identified early to provide a full year view
• Proactively plan ‘revenue-driving’ campaigns for need periods during the year under the framework of Slow Luxury, as well as supporting ‘reactive’ campaign pushes for properties with specific business needs
• Work closely with local teams to ensure that on-brand, best-in-class content is created well in advance of key calendar moments for each property - these assets can then be used to amplify the story at a global level
• Act as key contact for sharing back local team activations to the Belmond Brand & Marketing team through hosting regular meetings
• Act as strategic leader for content strategy across all channels - Media, Web, CRM - ensuring that all briefs take a channel-first approach to building creative that is fit-for-format
• Finesse 360 Campaign approach, putting tools in place to ensure all assets are fit for each channel and delivered well in advance of the go-live date
• Finesse the briefing process for all content, ensuring that appropriate briefing templates are in place to use at both a central and local level
• Oversee localisation/translation of assets and ensure that assets are market-appropriate
• Work closely with the media team to ensure a detailed understanding of the media plan and how assets will be amplified for all campaigns
• Elevate all central and local channels through new campaign content in line with global art direction, ensuring consistency of image quality and messaging
• Ensure our campaign content reflects all editorial pillars and supports ECH strategy, positioning Belmond as a brand with purpose
• Work closely with Art Director and team to ensure that agency assets created are fit-for-channel media, web, and CRM.
• Work closely with Editor-in-Chief to ensure the brand tone of voice is adhered to with every campaign and local story that we amplify
• Innovate - play with new formats and technologies to position the brand as a gold-standard campaign innovator
• Ensure internal PR is amplified around every hero campaign
• Responsible for building and ongoing management of reporting and analysis for campaigns using KPI frameworks/benchmarking and channel-specific studies (eg. Brand Lift) as well as various measurement tools (GA4, Power BI)
• Feed campaign learnings into future campaign planning - what worked/what didn’t
• Ensure appropriate digital tracking is set up across all channels for every campaign
• Provide summary and insights to the wider business post-campaign
• With channel owners, look to implement a consolidated tracking dashboard
• Regularly evaluate new opportunities and processes when it comes to measurement, leaning on LVMH methodologies/learning programs
• Attend LVMH training session to understand best-in-class campaign practices
• Develop understanding of how data can inform campaign strategy
• Develop channel knowledge and a better understanding of the purpose of each asset in the sales funnel
• Coach and guide local teams, share best practices and run training sessions on how to create effective campaigns, in turn moving us to a point where local teams are pitching campaigns/content to the central team rather than the central team chasing local teams for content

Brand Campaign Manager – Maternity Cover

• Oversee the full media-buy strategy for the Belmond group to drive awareness, engagement and conversion, working closely with VP Marketing.
• Responsible for effective execution of said media strategy, managing central and local budgets to deliver top-performing campaigns and always-on media, working closely with Paid Media Manager, Global and agencies of record.
• Channels of responsibility include print media, OOH, paid search, display advertising, local search, metasearch, paid social advertising and partner programmes.
• Tracking, measurement and analysis of campaigns will be a crucial component of the role, with clear reporting and ways of keeping local teams up to date with how their media spend is performing.

Global Paid Media Director

Operations

• The Global Operations Systems Manager is responsible for overseeing the technology ecosystem that supports operations worldwide.
• Act as the business owner of all global operational systems, including the Property Management System (PMS), Wellness and Spa, Guest Services, Food and Beverage bookings platforms, and other key systems.
• Ensure the proper functioning of all systems within the ecosystem and extract maximum value from the technology infrastructure.
• Support the global rollout of systems, maintain system integrity, drive adoption rates, and deliver consistent training and support.
• Troubleshoot issues, capture business requirements, and contribute to the evolution of the operational infrastructure to enhance the guest experience.

Global Operations Systems Manager – Maternity Cover

Engineer

• As the Chief Engineer for the British Pullman a Belmond Train, you are responsible for the smooth running and operation of the train. In this role, you will manage the team, take full control of all maintenance and engineering required to safely and successfully operate and maintain the British Pullman. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
• **Primary Responsibilities Include:**
• - Ensure the product operates in line with regulatory and industry standards, while supporting upgrades, improvements, and new functionality rollouts.
• - Oversee maintenance planning (preventative and mandatory), equipment lifecycle, inventory, and supply chain to ensure reliability and efficiency.
• - Manage staff, contractors, budgets, and resources, ensuring effective coordination, cost control, and optimal product performance.
• - Lead departmental operations by enforcing procedures, improving efficiency and customer experience, monitoring performance, and maintaining compliance with company policies.
• - Promote strong communication, staff development, confidentiality, and professional conduct, while fostering teamwork, engagement, and adherence to training and operational standards