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About the role
Key responsibilities & impact- Conducting informative and engaging tours that highlight the unique features of the destination.
- Providing guests with insights into local culture, history, and traditions, ensuring an immersive experience.
- Adapting tours to cater to the interests and preferences of various group sizes and demographics.
- Ensuring guest safety and comfort during excursions and providing exceptional customer service at all times.
- Developing and maintaining relationships with local suppliers, vendors, and other stakeholders.
- Preparing necessary materials, such as brochures or presentations, to enhance the tour experience.
- Gathering and sharing guest feedback to contribute to the continuous improvement of our tours and services.
Requirements
What you’ll need- Fluent in English and French.
- Driving license (driving a van)
- Experience as a tour guide or in a relevant role within the hospitality or tourism sector.
- Excellent communication and storytelling skills, with the ability to engage diverse audiences.
- In-depth knowledge of the local area, including history, culture, and attractions.
- Strong organizational skills and the ability to manage different groups effectively.
- Passion for travel and delivering exceptional guest experiences.
- Ability to work flexible hours, including weekends and holidays, as required.
Benefits
Comp & perks- A unique experience in a prestigious and intimate setting.
- A supportive team and strong values from Belmond.
- Accommodation onboard and benefits linked to life on our boats.
- Opportunities for training and professional development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
driving licensetour guidinghospitality experienceknowledge of local historyknowledge of local cultureknowledge of local attractions
Soft Skills
communication skillsstorytelling skillsorganizational skillscustomer serviceadaptabilityrelationship buildingguest engagementflexibility
