Deputy Program Manager
CACI International Inc
PMP
Program Manager, Solution Deployment
BD
full-time
Posted on:
Location Type: Hybrid
Location: San Diego • California, Massachusetts, North Carolina, Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supports strategic direction of BD and provides support to the solution deployment & service teams
- Act as the central point of contact for day-to-day tactical challenges, applying structured problem-solving and decision-making approaches
- Demonstrates knowledge of project management methodologies and relevant clinical and technical operational workflows
- Coordinates software upgrade delivery between BD SMEs & Customer
- Owns internal and customer operational meetings; lead Customer Value Reviews and conducts program progress report outs
- Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
- Owns Field Action organization of BD and customer communication and execution
- Appropriately scales communication and escalation procedures with key BD and customer stakeholders
- Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
- Develops and reports regular program performance metrics to leadership & key stakeholders
- Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
- Responsible for customer satisfaction (OSAT & NPS)
- Maintains industry and product knowledge
- Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
- Ensures timely and accurate execution of administrative responsibilities to support customer specific BD business operations
- Partner with key BD stakeholders to support customer ease of doing business
Requirements
- Bachelor's degree or equivalent work experience
- At least 3 years of experience with healthcare, software and/or device implementation/deployment
- Excellent organizational skills with flexibility to lead and adapt to change
- Strong communication skills (written and verbal)
- Analytical and problem-solving abilities
- Ability to manage multiple customers, be detail-oriented, and prioritize tasks
- Proficiency in CRM/Business System software and other relevant tools
- Valid driver's license that meets BD's auto safety standards
- Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
- Ability to travel 25-50% overnight regionally
- Must live near a major airport in the U.S.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project management methodologiesproblem-solvingdecision-makingprogram performance metricscustomer satisfactionsoftware implementationdevice deploymentanalytical abilitiesdetail-orientedtask prioritization
Soft skills
organizational skillsflexibilitystrong communication skillsrelationship buildingtrusted advisorproactive facilitationadaptabilitycustomer issue resolutionleadershipinternal communication
Certifications
Bachelor's degreevalid driver's licenseimmunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
