Enterprise Program Manager

full-time

Posted on: 10/3/2025

Location Type: Hybrid

Location: San Diego • California, Massachusetts, North Carolina, Tennessee • 🇺🇸 United States

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Mid-LevelSenior

About the role

Partners with BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for customers
Responsible for overseeing multiple concurrent BD implementation & services project teams at strategic and complex customers
Provides oversight of critical issue resolution for each installed MMS solutions
Conducts program progress report outs
Analyzes work effort and resources required for operational efficiencies
Owns customer issue resolution, partnering with BD SMEs and stakeholders to deliver timely resolutions
Cultivates strong relationships within BD and customer key stakeholders

Bachelor's degree or equivalent work experience
At least 5 years of experience with healthcare, software and/or device implementation/deployment
Excellent organizational skills with flexibility to lead and adapt to change
Excellent communication (written and verbal), negotiation, and interpersonal skills
Analytical and problem-solving skills
Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively
Proficiency in CRM/Business System software and other relevant tools
Valid driver's license that meets BD's auto safety standards
Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
Ability to travel 25-50% overnight regionally
Must live near a major airport in the U.S.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

project managementimplementationdeploymentanalytical skillsproblem-solving

organizational skillscommunication skillsnegotiation skillsinterpersonal skillsdetail-orientedprioritization

Bachelor's degreevalid driver's licenseimmunizations