Senior Director, Duals Business Operations
Centene Corporation
Business Operations Program Manager
BBB Midwest Plains
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Drive projects forward with a focus on execution discipline, ensuring follow-up on every task and milestone.
- Establish and manage KPIs, SLAs, and dashboards to provide leadership with clear, real-time visibility into pipeline health, risks, and team performance.
- Act as the escalation point for complex issues, ensuring timely resolution and minimal impact on transaction timelines.
- Build and maintain standardized playbooks, checklists, and workflows to create consistency and predictability.
- Track capacity and performance across the team, reallocating resources as needed to hit all deadlines.
- Conduct regular 1:1s and team reviews to provide feedback, reinforce accountability, and build capability for long-term success.
- Provide leadership with clear, data-driven reporting on pipeline status, risks, and performance metrics.
Requirements
- 7+ years in program or business operations management, with 2+ years managing teams.
- Proven success implementing operational frameworks and reporting structures at scale.
- Experience managing complex, high-volume workflows in fast-paced environments.
- Strong coaching and people leadership skills with a track record of developing talent.
- Exceptional organizational skills, with relentless attention to detail, follow-up, and execution discipline.
- Excellent communication and stakeholder management skills across teams and external partners.
- Proficiency with project/transaction management and CRM tools (Salesforce, Asana, Smartsheet, Jira, etc.).
- Background in transaction-heavy or operations-driven businesses strongly preferred.
Benefits
- A collaborative, people-first culture with a passion for doing good and enjoying doing it
- A unique opportunity to build our brand in the early stages
- Competitive benefits and compensation, including 401(k) w/match
- Choice between hybrid and fully remote work
- Flexible PTO
- 11 paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementbusiness operations managementoperational frameworksreporting structuresworkflow managementKPI managementSLA managementdata-driven reportingperformance metrics
Soft skills
coachingpeople leadershiporganizational skillsattention to detailexecution disciplinecommunication skillsstakeholder managementfeedback provisionaccountability reinforcement
