BBB Midwest Plains

Inside Sales

• Connect with businesses to share the value of BBB Accreditation.
• Make 100+ outbound calls daily.
• Build trust, communicate value, and close deals with integrity.

Business Development Representative – Inside Sales

Business Operations

• Drive projects forward with a focus on execution discipline, ensuring follow-up on every task and milestone.
• Establish and manage KPIs, SLAs, and dashboards to provide leadership with clear, real-time visibility into pipeline health, risks, and team performance.
• Act as the escalation point for complex issues, ensuring timely resolution and minimal impact on transaction timelines.
• Build and maintain standardized playbooks, checklists, and workflows to create consistency and predictability.
• Track capacity and performance across the team, reallocating resources as needed to hit all deadlines.
• Conduct regular 1:1s and team reviews to provide feedback, reinforce accountability, and build capability for long-term success.
• Provide leadership with clear, data-driven reporting on pipeline status, risks, and performance metrics.

Business Operations Program Manager

Account Executive

• Sells advertising and non-dues products or services to BBB Accredited Businesses in an assigned area or territory
• Creates new accounts and maintains existing accounts
• Contacts new and existing customers to explain the features and merits of products or services
• Demonstrates value proposition of products or services and utilizes persuasive sales techniques
• Assists clients in determining best application of products or services
• Meets minimum standards for business development activities (set number of calls, talk time per day, sales, retention)
• Builds relationships and maintains constant communication with Accredited Businesses after finalizing sales
• Collaborates with support departments and staff members on company-wide processes and goals
• Performs additional duties as requested by BBB senior leadership and attends staff-related events as needed
• Follows up and provides closure to all requests and offers add-ons for additional locations/affiliate companies where appropriate
• Meets and exceeds monthly sales goals and department metric goals
• Reports to Advertising Sales Manager

Business Development Representative – Inside Sales

Business Operations Program Manager

Advertising Sales Representative, Inside Sales