Base8

IT Support Engineer L1, POS Experience

Base8

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

MacOS

About the role

  • First-line support for clients across the USA and Canada.
  • Handle POS systems, end-user issues, basic network troubleshooting, and Microsoft 365 administration.
  • Diagnose hardware, driver, USB, network, and application-level POS issues.
  • Support live retail environments where downtime is not tolerated.
  • Onboard and offboard users in Microsoft 365.
  • Troubleshoot Windows and macOS laptops/desktops.
  • Create and manage user accounts in Active Directory.
  • Identify basic network issues and escalate correctly when necessary.
  • Provide clear and confident communication with clients.

Requirements

  • 4-5 years of IT support experience
  • Hands-on experience with POS peripherals
  • Working knowledge of Microsoft 365 Admin Center
  • Windows and macOS troubleshooting experience
  • Basic AD and networking knowledge
  • Comfortable in a fast-paced, client-facing environment.
Benefits
  • Health insurance
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportPOS systemsnetwork troubleshootingMicrosoft 365 administrationWindows troubleshootingmacOS troubleshootingActive Directoryuser account managementhardware diagnosticsdriver troubleshooting
Soft Skills
clear communicationclient-facingproblem-solvingconfidenceadaptabilityteam collaborationtime managementcustomer serviceattention to detailescalation management