Base8

Support Engineer

• First-line support for clients across the USA and Canada.
• Handle POS systems, end-user issues, basic network troubleshooting, and Microsoft 365 administration.
• Diagnose hardware, driver, USB, network, and application-level POS issues.
• Support live retail environments where downtime is not tolerated.
• Onboard and offboard users in Microsoft 365.
• Troubleshoot Windows and macOS laptops/desktops.
• Create and manage user accounts in Active Directory.
• Identify basic network issues and escalate correctly when necessary.
• Provide clear and confident communication with clients.

IT Support Engineer L1, POS Experience

Business Development Rep

• Identify and research potential clients in target markets (US markets primarily).
• Conduct outbound prospecting via cold calls, emails, LinkedIn, and other channels.
• Qualify inbound and outbound leads based on predefined criteria.
• Schedule discovery calls and product demos for Account Executives.
• Maintain accurate records of all activities in CRM systems (e.g., Salesforce, HubSpot).
• Develop and execute strategic outreach campaigns.
• Understand company IT products/services and clearly articulate value propositions.
• Collaborate with marketing and sales teams to optimize lead generation efforts.
• Meet or exceed monthly/quarterly sales development targets.

Business Development Representative – IT, US Based Experience

Recruitment

• Develop and implement effective recruitment strategies aligned with business goals
• Lead, mentor, and manage the recruiting team
• Oversee full-cycle recruitment (sourcing, screening, interviewing, offer negotiation, onboarding coordination)
• Collaborate with hiring managers to understand staffing needs and role requirements
• Build strong talent pipelines for current and future hiring needs
• Monitor recruitment metrics (time-to-fill, cost-per-hire, quality-of-hire) and improve processes
• Ensure compliance with employment laws and company policies
• Manage employer branding initiatives and recruitment marketing efforts
• Maintain and optimize Applicant Tracking Systems (ATS)

IT Support Engineer L1, POS Experience

Business Development Representative – IT, US Based Experience

Recruiting Manager