Barcoding, Inc.

Engineer

• Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions.
• Work directly with the sales team to provide technical guidance and solution structure.
• Develop and document efficient and accurate deployment processes.
• Develop and document efficient and accurate support processes.
• Training others in deployment processes, troubleshooting, and diagnosing problems.
• Assist in the deployment and configuration of customer orders.
• Maintain knowledge of existing or future processes of the organization and customers.
• Provide queue management for all inbound requests and work them as appropriate.
• Monitor and maintain customer SLAs, while maintaining quality.
• Become proficient in the tools required to support customer environments and requests.
• Part of an on-call support rotation (after hours/weekends).

Mobility Engineer

Director

• Define and execute Managed Services strategy and growth plan
• Own delivery performance (SLAs, KPIs, customer experience)
• Lead P&L, including revenue growth and margin optimization
• Act as executive sponsor for key customer relationships
• Partner with Sales to drive pipeline, upsell, and expansion
• Build and lead high-performing service delivery teams
• Standardize and evolve services portfolio and offerings
• Manage key vendor/OEM relationships (carriers, indirect channel partners)
• Build and develop a high-performing team through effective hiring, coaching, and performance management
• Provide regular reporting to executive leadership on operational performance, risks, and opportunities
• Manage departmental budgets and resource allocation

Senior Director, Managed Mobility Services

Business Development Rep

• Identifies and pursues new business opportunities and partnerships within the IT sector.
• Maintains strong relationships with clients, stakeholders, and industry partners.
• Creates and implements sales strategies to achieve business growth targets.
• Identify emerging trends and opportunities within the IT landscape.
• Works with marketing and product teams to develop promotional materials and campaigns.
• Expands business reach through participation in industry conferences and trade shows.
• Prepares and presents business proposals and presentations to prospective clients.
• Monitors and reports on the performance of business development initiatives.

Mobility Engineer

Senior Director, Managed Mobility Services

Director of Business Development