Lead the day-to-day operations of the branch and act in full management capacity in the absence of the Branch Manager
Supervise, train, and coach Teller staff; manage the operations of the branch and mentor the teller team
Support the Branch Manager in developing an ongoing sales performance culture; act as a leader in sales, operations, and client service
Oversee processing of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments
Assist with operational tasks and ensure they are completed on time; adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results
Engage clients to understand current and future financial needs using the Banner Way process and tools; present tailored solutions and refer to other lines of business as appropriate
Answer questions and resolve technical problems on client accounts; develop and maintain in-depth knowledge of operational processes and compliance requirements
Requirements
H.S. Diploma or equivalent required
NMLS registration preferred
4 or more years of retail banking experience required
0 to 2 years of experience in a supervisory/management role leading a project, process or team Required
Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services; demonstrated knowledge of complex accounts, and consumer and QuickStep lending
Proven client service, interpersonal, and relationship building skills
Effective verbal and written communication skills; proper phone and email etiquette required
Effective selling, cross selling and referral skills
Strong mathematical, problem solving, and negotiation skills
Ability to analyze client credit data and other related financial information
Experience in a financial sales representative-oriented role
Ability to travel up to 20%
Benefits
Annual incentive potential
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Targeted starting hourly range ($22.32-$32.08/hr)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
client service skillsinterpersonal skillsrelationship building skillsverbal communication skillswritten communication skillsphone etiquetteemail etiquetteselling skillscross selling skillsnegotiation skills