Bank of America

Banker

• Engaging clients in the lobby to educate and assist with transactions
• Accurately processing cash transactions for clients
• Having deep conversations with clients to gain in-depth knowledge of financial and life priorities
• Connecting clients to solutions that meet financial goals

Relationship Banker

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Financial Planning and Analysis

• This job is responsible for engaging clients in the lobby to educate and assist with transactions through self-service resources
• Accurately and efficiently processing cash transactions for clients
• Having deep conversations with clients to gain in-depth knowledge of financial and life priorities
• Connecting clients to solutions that meet the financial goals

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Director

• Act as a trusted advisor to senior client stakeholders in finance and treasury functions
• Lead consultative discussions to understand client needs, challenges, and priorities
• Support client engagements through the development of advisory content
• Provide guidance across a range of corporate treasury topics
• Conduct ongoing research into global treasury trends
• Develop and deliver thought leadership content
• Collaborate with internal teams to support client strategy development

Treasury Advisory Executive – Director

Manager

• Building and leading a team to deliver technology products and services
• Developing a technology strategy
• Ensuring technology solutions comply with standards
• Promoting design and engineering practices
• Coaching and mentoring employees

Senior Technology Manager

• Providing comprehensive advice and customized solutions to clients
• Triaging client leads
• Meeting with clients to review financial and investment goals
• Building a financial plan
• Recommending brokerage products

Financial Solutions Advisor

Program Manager

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Partners across leadership to align priorities and ensure successful execution of key program initiatives
• Drives integrated planning across hiring, operations, technology, and process to support channel growth and scalability
• Partners on workforce strategy, including FTE planning and capacity modeling, to expand chat availability and meet demand
• Supports the expansion of chat capabilities by identifying opportunities to enable more servicing within the channel
• Drives efforts to improve efficiency through technology, automation, and streamlined processes
• Partners closely with technology and product teams to prioritize enhancements that improve both agent and client experience
• Supports agile planning and execution, including prioritization, backlog management, and delivery tracking
• Contributes to business case development, funding strategy, and investment planning to enable long-term growth
• Monitors performance across key metrics, helping identify trends, risks, and opportunities for improvement
• Coordinates across operations, training, risk, and line of business partners to ensure readiness and successful implementation
• Provides clear communication and updates to stakeholders, ensuring alignment and transparency across all levels.

Program Manager – Client Services Chat

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet financial goals

Financial Crime

• performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business
• conducting routine to complex investigations, including money laundering, or terrorist financing
• acting as the liaison to Law Enforcement as required
• providing coaching and inputs to investigators to improve case quality
• ensuring all cases are sufficiently investigated and findings are adequately documented
• reviews, analyzes, and makes recommendations on investigations
• identifying enhancements to ensure cases meet or exceed closure and quality metrics
• reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement
• reports facts of the investigation to senior stakeholders
• assisting in identifying potential operational or compliance risks
• partnering with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
• performing quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• supporting the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures
• participating in the case assignment process to distribute work across the investigative team

GFC Investigator – Commercial, AML

DevOps Engineer

• Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application
• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems
• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance
• Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention
• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering

Site Reliability Engineer

Strategy

• Drives development of GPS Innovation strategic direction and execution of related initiatives across the organization.
• Supports senior leaders across the payments space.
• Leads sourcing and progression of concepts through the innovation funnel articulating client pain points, potential solutions, applicable frameworks, business economics, etc.
• Partners with SMEs across the organization to flesh out concepts and next steps.
• Develops requirements for test and learn, success metrics and criteria for proofs of concepts.
• Takes learnings to design a phased commercialization approach partnering with product to deliver on concept vision.
• Design and develop business requirements based on a true understanding of client needs, working closely with cross-functional partners to inform scope and solution design of new functionality for Corporate, Customer-facing and Associate-facing solutions.
• Develop subject-matter expertise and business acumen in order to design and implement these payment solutions.
• Develop Innovation concepts for Global Payments Solutions.
• Partner with LOB SMEs to evaluate and flesh out concepts.
• Create business cases to prioritize opportunities.
• Conduct analyses, extract insights, and communicate finding simply and succinctly.
• Develop and track metrics to understand viability of concepts.
• Improve visibility and usability of learnings from assessment of Innovation concepts to support strategic decision making.
• Maintain visibility into Payments industry trends and developments.
• Deliver payment solutions in business, technology or operations role with proven track record on managing projects end-to-end through the system development lifecycle, bringing new capabilities to market.

Business and Strategy Lead

Attorney

• Providing legal advice and support for artificial intelligence (AI)-related contracting
• Structuring, drafting, reviewing, and negotiating AI-related provisions in various agreements
• Developing and maintaining enterprise contracting standards, templates, and playbooks
• Advising on legal issues related to data use, intellectual property, cybersecurity, regulatory compliance, and AI governance
• Collaborating with various stakeholders to support technology initiatives
• Monitoring legal, regulatory, and market developments affecting AI contracting and offering practical guidance

Attorney – AI Contracts

• Provide legal advice and guidance on AI use cases and strategic technology initiatives
• Help identifying, assessing, documenting, and managing legal risks from AI adoption
• Review AI use cases throughout their lifecycle and assess legal considerations
• Support governance and oversight activities and develop legal guidance
• Provide practical legal solutions for complex technology issues

Relationship Banker

Relationship Banker

Relationship Banker

Relationship Banker

Treasury Advisory Executive – Director

Senior Technology Manager

Financial Solutions Advisor

Program Manager – Client Services Chat

Relationship Banker

Relationship Banker

GFC Investigator – Commercial, AML

Site Reliability Engineer

Business and Strategy Lead

Attorney – AI Contracts

Attorney – AI Innovation