Bank of America

Financial Crime

• Execute client‑facing outreach and information-gathering efforts to complete high‑risk AML/KYC refresh reviews, including CDD/EDD updates, and sanctions screening
• Communicate professionally with external clients to obtain required information and resolve deficiencies
• Communicate directly and professionally with internal partners to obtain required documentation, clarify discrepancies, and resolve deficiencies
• Perform AML/KYC refresh reviews for Business Banking clients, including CDD/EDD updates, sanctions screening, PEP checks, and adverse media reviews
• Validate client documentation and ensure compliance with regulatory and internal policy requirements
• Maintain accurate case documentation and audit-ready evidence
• Escalate issues and risks promptly to the Band 5 Manager
• Contribute to continuous improvement initiatives by identifying process gaps and recommending enhancements
• Meet or exceed SLA and quality standards for case completion

Senior Analyst, Business Banking AML

Project Manager

• Responsible for planning and coordinating the execution of project/small program deliverables
• Communicating work objectives and coordinating delivery across teams
• Managing program risk and compliance to standards
• Ensuring delivery meets the client’s expectations in terms of functionality, quality, timeline, and cost

Production Readiness Project Manager

Android Engineer

• Provide leadership, technical direction and oversight to a team delivering technology solutions
• Provide oversight of design, implementation, and maintenance of complex computer programs
• Ensure coding practices/quality comply with software development standards
• Conduct multiple software implementations

Lead Android Engineer

Manager

• Building and leading a team to deliver technology products and services that meet business outcomes
• Developing a technology strategy and ensuring compliance with applicable standards
• Managing relationships with business and technology partners
• Creating an inclusive and healthy working environment

Senior Technology Manager – Business Liaison

• Lead client‑facing outreach and information-gathering efforts
• Communicate professionally with external clients
• Execute and oversee high-risk AML/KYC refresh reviews
• Serve as a subject matter expert for refresh processes
• Manage refresh pipeline priorities

Business Banking AML – Ops Professional

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor

Full-stack Engineer

• Contribute to story refinement/defining requirements
• Participate and guide team in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Perform spike/proof of concept as necessary to mitigate risk or implement new ideas
• Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilize multiple architectural components (across data, application, business) in design and development of client requirements
• Assist team with resolving technical complexities involved in realizing story work
• Design/develop/modify architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Design/develop/maintain automated test suites (integration, regression, performance)
• Set up and develop a continuous integration/continuous delivery pipeline
• Automate manual release activities
• Mentor other Software Engineers and coach team on CI-CD practices and automating tool stack

Software Engineer III

Client Services Representative

• This job is responsible for consulting on large, complex projects for a Line of Business that may be regional or national in scope.
• Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates.
• Job expectations include working with senior management to evaluate current methods and develop strategies to implement changes and improvements brought about by the project.
• The role will leverage data, metrics, and trends to validate that the identified pain points and scope align with broader strategic priorities.
• The individual must maintain a strong risk‑aware mindset and drive process consistency in alignment with enterprise standards.
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to execute on defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Drives partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Creates and maintains comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.
• Partners closely with key business stakeholders to develop and execute on both strategic and tactical plans that align to defined business goals and objectives for Consumer, Retail and Preferred. Ensure defined benefits are acceptable and obtainable.
• Gathers analytics, performs assessments, and/or provides interpretation of data and/or information to identify operational opportunities, derive insights, identify risk, and measure outcomes of changes driven by Consumer, Retail and Preferred.
• Efficiently and effectively collaborates with program managers, LOB sponsors, and various cross-functional teams to develop the scope, deliverables, milestones, budget, and associated benefits for Consumer, Retail and Preferred change initiatives.
• Monitors the execution of defined deliverables and associated milestones, tracks progress, elevates identified risks, pushes for quick decisioning and resolution, and measures progress against defined KPI success metrics.
• Promotion and execution of risk management framework and fostering a culture of risk awareness.
• Proactively identifies risks to Consumer operations and reputation by evaluating strategies that minimize or eliminate potential impacts.

Senior Operations Project Consultant - Client Services

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners across the Enterprise.
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business.
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives on time, and within aligned budgets.
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes.
• Develops strategic and tactical plans to drive progress towards business goals and objectives.
• Create both strategic and tactical project plans with measurable outcomes taking leadership and key stakeholder feedback.
• Manage overall project portfolio across teams and segments.
• Manage overall Call Type/Intent strategy enabling strong business outcomes and better ability to identify and route clients based on relationship and opportunity.

Business Strategy & Initiatives Manager – Client Services Growth Transformation

Product Manager

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
• Communicates the program vision and roadmap to stakeholders, product owners and the teams
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
• Provides input into defining business capabilities and aligning them to products or creating new products to support them
• Ensures product availability by partnering closely with demand and capacity teammates
• Develops business cases for new products and additional features for existing products
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends
• Define data domain/capability strategies, target patterns, and modernization pathways; co‑develop and maintain roadmaps with delivery, incorporating Inspect & Adapt learnings, technical debt, and audit findings.
• Assess new requests to drive data landscape simplification, modernization, and governance, influence scope and design decisions
• Lead adoption of target data patterns; co‑own business‑driven governance with DSME; ensure control efficacy and compliance readiness.
• Lead strategic enablers during PI Planning; enforce alignment with enterprise blueprints and standardized data patterns with Enterprise Architects.
• Validate Epic acceptance criteria for strategic and governance fit; advise on design trade‑offs, prioritization, and dependency management.
• Serve as the strategy‑layer product manager; capture and prioritize client, regulatory, operational use cases to drive reuse and measurable value.
• Promote canonical data contracts, shared services, and interoperability across domains; champion culture change and pattern libraries.

Data Product Manager – Technology Delivery

Operations

• This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s).
• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
• Manages projects and direct activities of a team related to special initiatives.
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives.
• Builds relationships with business partners across various Lines of Business.
• Manages and defines responsibilities and accountabilities for key program and projects.
• Develop and maintain contact center metric forecasts, including monthly and long‑range projections.
• Apply appropriate statistical modeling techniques and calibrate projected customer service level outcomes.
• Conduct driver analyses, monitor demand drivers, and regularly maintain and refit forecasting models.
• Translate demand forecasts into staffing requirements and hiring plans.
• Build and manage service‑level projection curves and perform scenario and sensitivity analyses.
• Decompose performance metrics, conduct variance analyses, and deliver clear, actionable insights.
• Support and advise on sizing of planned events and initiatives, and recommend mitigation strategies based on analytical findings.
• Appropriately communicate metric analysis, decomposition and forecast methodology and output to senior level management.

Senior Operations Consultant

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
• Performs Continuous Integration and Continuous Development (CI-CD) activities
• Contributes to story refinement and definition of requirements
• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Software Engineer II – MS Windows Server Maintenance

Frontend Engineer

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)
• Utilizes multiple architectural patterns/components in design and delivery of solutions
• Documents and communicates required information for deployment, maintenance, and support of business functionality
• Uses code optimization tools like Github CoPilot and Studio

Full Stack Developer, J2EE/Angular

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Establish and execute robust internal control frameworks that support external reporting across SOX and FR Y-14, and other in-scope mandates as needed

CFO – Senior Business Control Specialist, Financial and Regulatory Reporting Controls Oversight

Security Engineer

• Define secure architecture patterns and ensure alignment with Global Information Security (GIS) policies.
• Evaluate system impacts, data flows, integration points, and non-functional requirements such as security.
• Participate in design reviews, feature decomposition, and technical governance for AI-enabled platforms.
• Conduct AI-specific risk assessments using frameworks including MITRE ATLAS, OWASP Top 10 for LLMs.
• Work across lines of business, operations, enterprise architecture, data science, and development teams to ensure secure-by-design outcomes.