Bank of America

Client Partner

• Responsible for retaining a business banking portfolio
• Expanding relationships and generating additional revenue from existing clients
• Managing a client portfolio comprised of treasury and/or credit needs
• Building relationships with the appropriate contacts within the client's company
• Analyzing client's financial/operating strategies

Business Banking Client Manager

Account Manager

• Providing advice and valuable financial solutions to complex Global Commercial Banking clients and prospects
• Serving as the primary point of contact or trusted advisor
• Acquiring, deepening, and maintaining profitable relationships
• Collaborating with teammates and facilitating client relationships with Product Specialists
• Having knowledge of the bank's products and services to identify cross-selling opportunities and increase overall client satisfaction
• Managing an extensive portfolio of complex clients and prospects with annual revenues of $50 million to $2 billion
• Helping companies save, borrow, and invest for their current and future needs
• Understanding and interpreting financial and cash flow statements to assess and analyze financial conditions of companies and industry trends
• Leading and facilitating dialogue with clients regarding industry topics and general business issues
• Coaching and mentoring peers, utilizing leadership skills

Senior Relationship Manager – Global Commercial Banking/Middle Market

Risk

• Analyze, strengthen, and secure the company’s IAM systems and risk posture across End User Access Management and Application Services
• Collaborate across Lines of Business and Technology teams to continuously enhance access control compliance, improve governance programs, and ensure swift and accurate adherence to IAM Standards
• Establish and maintain strong partnerships across GIS, Global Technology (GT), Cyber Security Technology (CST), Third Party Management, Global Compliance & Operational Risk (GCOR), internal audit, and external regulators; provide accurate and timely audit and regulatory responses
• Perform Quality Assurance (QA) activities to validate access control compliance, monitor control health, and support accurate and sustainable metrics reporting
• Monitor and support GT application adherence to IAM controls; manage governance programs, respond to program inquiries, maintain source-of-record updates, execute ARM ticket management, and ensure comprehensive program documentation
• Identify opportunities to de-risk IAM controls by analyzing current capabilities, detecting framework or process gaps, and recommending targeted enhancements aligned with enterprise security strategy
• Maintain high-quality QA documentation, audit artifacts, process workflows, and training materials to support transparency and repeatability
• Lead QA governance activities for End User Access Management and Application Services, ensuring alignment with IAM Standards and enterprise policies
• Manage and maintain exceptions to the IAM Standard, ensuring appropriate risk justification, approvals, and periodic recertification per governance protocols
• Ensure technology systems meet enterprise standards and fully comply with regulatory, legal, and risk requirements, escalating concerns as needed
• Support Software Development Life Cycle (SDLC) initiatives, including requirements validation, control testing, and providing risk-focused signoff for application changes prior to implementation

Identity & Access Management (IAM) End User and Application Governance Specialist

Platform Engineer

• Engineer, monitor, and maintain the operational health and resiliency of SIEM platforms including Splunk Enterprise/Cloud and Microsoft Sentinel.
• Implement SIEM platform resiliency controls including cluster monitoring, ingestion latency tracking, and workload distribution optimizations.
• Monitor, maintain, and troubleshoot the data ingestion pipeline including Kafka clusters, Cribl pipelines, Splunk Forwarders, and Sentinel connectors.
• Develop dashboards for pipeline throughput, message lag, schema drift, and end-to-end data quality validation.
• Manage and enforce data SLIs/SLOs across freshness, completeness, correctness, and availability.
• Ensure proper CIM/OCSF/CEF normalization and enrichment for all security-relevant data sources.
• Oversee the Anvilogic content management platform including rule execution health, version control, and analytics dependency monitoring.
• Develop unified observability dashboards covering SIEM platform state, ingestion health, detection pipeline execution, and analytic reliability.
• Serve as escalation point for SIEM data outages, ingestion failures, analytic misfires, and platform degradations.
• Collaborate with operational and engineering teams to design and enhance security detections, analytics, and proactive defenses.
• Write, optimize, and maintain SPL, KQL, and other query languages to support analytics, threat detection, and investigations.
• Support Model Risk Management (MRM) efforts to describe AI or ML Models in use by any of our SIEM Technologies.

Senior Engineer – SIEM Platform Engineering, Operations

Solutions Engineer

• Design
• Manage all aspects of delivery for solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to information security policy.
• Create portfolio level, high‑level and low‑level design (PLD/HLD/LLD) documentation for IAM architectures, integrations, and solution components.
• Perform IAM-focused threat modeling to assess security risks, identify attack vectors, and define mitigation strategies across identity platforms and authentication workflows.
• Research
• Maintain thought leadership role in identity and access technology, remaining up to date on offerings of various service providers.
• Conducting research on emerging IAM technologies, authentication protocols, threat landscapes, and best practices to inform platform strategy and improve architectural robustness.
• Consult
• Serve as a technical security design resource through the Systems Development Lifecyle and provide expert level guidance on design decisions, standards, and operational practices.
• Support with creating new and leveraging existing secure patterns to optimize an identity and access design that aligns to business requirements.
• Be an active member of Identity center of excellence to define and govern best practices in identity and access platforms engineering, operations, application development, and governance.
• Drive discussions in architecture review board; develop platform architecture artifacts and influence on architectural decisions.
• Communicate
• Communicate problems, risks, challenges, and evangelize IAM best practices to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership.
• Cross collaborates and work with line(s) of business teams and other security and IT support functions.

Senior Solution Architect – Identity and Access Management (IAM)

Client Services Representative

• Managing one or more major operations segments for a site, region, or product line
• Identifying, analyzing, and resolving complex product line problems
• Ensuring compliance with policies
• Supervising day-to-day activities of employees
• Forecasting, modeling, and optimizing workforce capacity
• Managing long- and short-term planning cycles
• Providing analytical insights that drive operational and strategic decisions
• Developing and maintaining long‑term capacity plans

Group Operations Manager – Client Services

Security Analyst

• This role reports directly to the Technology Executive for Authentication, Privilege Access Management Service and Cloud IAM.
• This role is a backup to the existing Authentication lead in AMRS.
• Primarily responsible includes assisting Authentication lead and partners with other technology SMEs to ensure that strategic and effectively authentication solutions are adopted across BAC and sure compliance with IAM Standard.
• Partner with IAM Governance leads to ensure that all authentication related IAM requirements are appropriately measured, reported and governed.
• Appropriately assess identity and authentication related risks when business and technology decisions are made, demonstrating risk management mindset and practices to safeguard BAC’s reputation, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to BAC Policy and Standards.
• Monitors industry information security and Identify and Authentication trends and engages peer organizations to refine and enhance BAC’s strategy.
• Apply industry Identity and Authentication best practices, templates, and documentation while also proposing improvements based on practical knowledge.
• Establish and maintain strong partnership with other Global Information Security (GIS) functions, Core Technology Infrastructure (CTI), Cyber Security Technology (CST), Third Party management, Global Compliance and Operations Risk (CGOR), internal audit, and regulatory agencies.
• Influence relevant tools owners to build/implement enhanced Identity and Authentication solutions that are efficient, effective, and modern and able to deliver material risk reduction in sustainable manner.
• Collaborate with stakeholders to develop Identity and Authentication requirements that iteratively support long term modernization and transformation (covers Process, Data and Technology aspects).
• Engage with Product Managers and Senior Architects to comprehend the strategic Identity and Authentication technology roadmap, which dictates the need for modernized security principles.
• Consult with the business to identify gaps and governance issues, leveraging own domain expertise to find effective solutions.
• Clearly articulate reasons and methods behind proposed changes through informative materials for educating others.
• Provide education to team members and technology partners regarding the proposed changes.
• Partners with the policy governance team for socialization and publication of proposed changes to the relevant Standards.
• Takes accountability for addressing identity and authentication risks.
• Proactively identify risk and ways to continuously enhance and improve BAC’s controls.
• Implement and take decisive actions in finding solutions.
• Drives towards intended outcomes.
• Engage senior management to provide factual, transparent, and timely reporting on existing and emerging identity and authentication risks.
• Active participation in GIS IAM forums including but not limited to Monthly IAM Stakeholder Forum and Control Owner Forum for standard and Single Process Inventory (SPI) enhancements.
• Supports audit issues for closure and sustainability.

Identity and Access Management (IAM) Authentication Security Analyst

Operations

• Coordinate with all stakeholders
• Close coordination with L2, Development, LOB and testing team required
• Tracking, Monitoring and Status Reporting of activities
• Mentor team members
• Manages and prioritizes multiple tasks and assignments for the team
• Provides point of escalation for team members, peers, and partner teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Provide 12x7 on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Production Operations Specialist II

Financial Planning and Analysis

• Provides comprehensive advice and customized solutions to clients
• Triage client leads and make referrals based on client needs
• Meet with clients to review financial and investment goals
• Build financial plans and recommend brokerage products

Financial Solutions Advisor, Bilingual Mandarin

Full-stack Engineer

• Responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes
• Delivering complex features and technology, enabling development efficiencies, providing technical thought leadership
• Conducting multiple software implementations, and applying both depth and breadth in a number of technical competencies
• Accountable for end-to-end solution design and delivery
• Hands-on engineering leader role responsible for hands-on expertise and leading multiple teams within MESH
• Serving as a technical expert with architecture and low-level coding of multiple areas within the MESH portfolio
• Technical authority for a diverse technology landscape including Mulesoft, Java, Oracle PL/SQL, Kafka, reactive programming, and AI tools

Senior Engineer

• Incident tracking and resolution
• Triage incidents, take complete ownership & accountability to ensure restoral of service, and issue & failure resolution.
• Analyze batch flows, identify issues, fix the same and ensure proper batch completion.
• Drive closure of incidents & problems, meeting defined SLAs.
• Contribute to building the knowledge base for the team wherever required.
• Proactive root cause analysis and problem management skills.
• Provide regular communication to all the stakeholders.
• Flexible to support on weekends/holidays as and when required on rotation.
• Strive towards process improvement and automation.

Technology Operations Specialist II

Program Manager

• This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business
• Key responsibilities include serving as the primary contact to department managers for critical change initiatives
• Communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources
• Delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities
• Plays a critical leadership role in shaping, coordinating, and executing strategic initiatives that advance the segment’s operational excellence and client experience.
• Responsible for assessing the operational implications of business changes, recommending strategies that enhance both client and agent experiences.
• Leading routines that evaluate and determine the appropriate path for changes impacting Small Business Client Services.
• Establishing new operating routines, reporting structures, and end-to-end program coordination to support scalable, sustainable execution.

Program Manager – Small Business Client Services Transformation

Consultant

• Accountable for initiative support, coordination, robust analysis and communications
• Provides support to senior team leader
• Drive execution and integrate delivery to ensure customer view is prioritized
• Support for program initiatives within enterprise strategy

Customer Segment Consultant I

Business Operations

• Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
• Manages and improves portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly
• Builds relationships with business and technology executives across multiple organizations, as well as Compliance and Risk
• Partners with the key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
• Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
• Manages overall portfolio financials, Profit and Loss (P&L), and performance
• Ensures adherence with Enterprise Change Management standards
• Manage business operations and strategy for the FICC Micro & Post Trade Technology organization, ensuring alignment across delivery, governance, planning, and execution.
• Lead delivery portfolio governance , overseeing initiative planning and project prioritization.
• Own financial management for the organization, ensuring budget discipline, forecasting accuracy, and alignment of technology investments for an annual budget of over $210M.
• Drive the people agenda , including performance processes, talent development, staffing decisions, and organizational planning.
• Oversee global resource management and location strategy for approximately 1,700 resources across over 20 cities globally.
• Develop and maintain strong business relationships with FICC Micro and Global Markets Operations lines of business, acting as a strategic partner and technology liaison.
• Collaborate closely with Risk & Controls, Program Management, and Change Management leads to ensure coordinated delivery, compliance, and execution of all requirements across the orgs 12 initiative programs and over 270 applications.
• Support operational excellence , including governance routines, reporting, communications, and continuous improvement initiatives.

Portfolio Delivery Manager – Business Ops Lead – FICC Micro/Post Trade Tech

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, such as stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele