Bank of America

Manager

• Leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).
• Executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.
• Supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
• Leading a team responsible for executing FDIC Higher Risk assessments.
• Ensuring timely execution of QA activities including control execution, case management, and results reporting.
• Managing and reviewing all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
• Ensuring accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
• Providing inspection, coaching and feedback to motivate, differentiate and improve performance.
• Maintaining/updating Front Line Unit (FLU) procedures for the designated regulation and serve as a point of contact and Subject Matter Expert (SME).

Business Control Manager

General

• Engage clients in the lobby to educate and assist with transactions
• Accurately process cash transactions for clients
• Have in-depth conversations with clients to connect them to solutions

Relationship Banker

Security Engineer

• Responsible for end-to-end financial reporting of GIS Technology Project Spend, with a specific focus on strategic products and contract obligations and correlated headcount decisions.
• Monthly updates on project and vendor spend to Cybersecurity Tech Exec and Senior Leadership Team.
• Indirect support for product managers and GIS Line Of Business as they navigate the economic and financial impact of their product decisions.
• Ad hoc financial modeling of prospective contractual obligations.
• Primary liaison to central financial and COO organizations for representation of total cost.
• Direct support of GIS Annual Transformation Budget of ~$110MM.
• Monthly consult with project and product managers to ensure initiative budget is accurately reflected and reported.
• Requires strong knowledge of accrual accounting and various bank payment mechanisms.
• Will frequently interface with GIS LOB, GIS Finance, GIS Economics, Product Managers, Project Managers and Vendors.
• Manage and report on financial and headcount trends across project execution and delivery.

Portfolio Optimization Lead – Cybersecurity Technology

Product Manager

• Develop and manage the end-to-end product life cycle for highly complex products
• Conduct market research and competitor analyses
• Determine product pricing
• Develop short and long-term strategies
• Identify innovative opportunities to modernize product offerings and deliver a more unified customer experience
• Ensure that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies
• Play a critical role in delivering enhanced value to UHNW clients
• Support the UHNW Lifestyle Services Program Executive and work closely with the Loyalty and Rewards Wealth Rewards Director
• Monitor the competitive landscape and emerging trends
• Manage ongoing third-party relationships with select, high-value partners
• Coordinate and oversee end-to-end execution of virtual and in-person events for UHNW clients

Senior Product Manager, Ultra High Net Worth Lifestyle Services

• Engaging clients in the lobby
• Educating clients on transactions
• Processing cash transactions accurately
• Connecting clients to financial solutions

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Accurately and efficiently processing cash transactions for clients as needed.
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals

Threat Intelligence Specialist

• Analyzing and correlating large data sets to uncover novel threats and attack techniques
• Collaborating with data science, threat research, and cyber defense control teams
• Developing and documenting new and innovative threat hunt hypotheses

Threat Hunter

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor

Operations

• This role will remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan
• This role is responsible for all client contact related to escalated complaints and concerns.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Operations Analyst – Consumer Vehicle Lending

• Executes workforce and financial analysis and reporting for Global information Security technology project spend
• Collaborates with product managers, finance, and project stakeholders for informed decision-making
• Responsible for end-to-end financial reporting of GIS Technology Project Spend
• Monthly updates on project and vendor spend to Cybersecurity Tech Exec and Senior Leadership Team.
• Direct support of GIS Annual Transformation Budget of ~$110MM.
• Manage and report on financial and headcount trends across project execution and delivery.

• Leading the planning, designing, and implementation of complex infrastructure solutions
• Provides and communicates technology solutions across audiences
• Overseeing projects and activities related to special initiatives or operations
• Leading the resolution process for problems
• Ensuring stability, performance, and reliability of business-critical applications
• Supporting 24/7 operations focusing on rapid issue resolution, proactive monitoring, and continuous service improvement
• Managing and resolving incidents across application, middleware, and database layers

Technology Operations Specialist II

Analyst

• Makes credit request decisions according to relevant regulations, policies, and guidelines
• Conducts appropriate analyses to decision deals, as applicable
• Clearly and professionally communicates with internal colleagues and customers/clients
• Expands expertise by reviewing policy and procedure thoroughly and actively participating in continuing education sessions
• Collaborates with peers to manage optimal workflow
• Identifies and escalates process breakdowns

Merchant Services Credit Analyst I

• Conducts elevated security exercises, including red team assessments, to drive a threat vulnerability assessment within the risk framework
• Provides oversight of Video Systems Management, ATM security, Physical Identity Access Management and Security Systems Credential Management
• Manages Life Safety program implementation across a broad geography
• Drive enterprise readiness for critical events through training, exercises, and red team programs (simulated adversary exercises to test defenses and response)
• Conduct security reviews of critical facilities and lead Threat Vulnerability Assessments (TVAs) across the global footprint
• Lead after-action reviews to strengthen response and continuously improve capabilities
• Conducts threat assessments to mitigate the risk of workplace violence and other safety and security related threats
• Partners on development of threat management and workplace violence training

Corporate Security Professional – Security Preparedness Manager

• Makes credit request decisions according to relevant regulations, policies, and guidelines
• Decisions credit requests within approval authority
• Conducts appropriate analyses to decision deals, as applicable
• Clearly and professionally communicates with internal colleagues and customers/clients
• Expands expertise by reviewing policy and procedure thoroughly and actively participating in continuing education sessions
• Collaborates with peers to manage optimal workflow
• Identifies and escalates process breakdowns