Operations Analyst – Consumer Vehicle Lending

Bank of America

Operations Analyst responsible for analyzing daily issues and supporting Consumer Vehicle Lending Sales associates. Collaborating with partners and resolving client escalations in a structured operational environment.

Posted 6/25/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $41 per hourWebsite

About the role

Key responsibilities & impact

This role will remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan
This role is responsible for all client contact related to escalated complaints and concerns.
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes

Requirements

What you’ll need

Prior Consumer Vehicle Lending (CVL) experience
Client Direct Auto experience (e.g. Loan Officer or Loan Specialist)
Demonstrated ability to build and sustain relationships, manage multiple priorities, and engage clients and employees

Benefits

Comp & perks

affordable, competitive and flexible benefits
access to paid time off
resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data inspectiondata interpretationoperational process validation

Soft Skills

relationship buildingclient engagementpriority management