Completion of standard operations processes related to consumer credit disputes, escalations and tax reporting
Data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows
Support standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities
Daily reconciliation and tax withholding payment remittance to the IRS and States for Retirement, Retail and Non-Resident accounts
Ensure accurate and timely payment of tax withholding to the IRS on behalf of multiple legal entities
Support withholding inquiries, reversals and manual withholding adjustments to ensure compliance with regulatory requirements
Reconcile withholding ledgers through various system checks and balances to establish liability positions
Preparation and review of tax payment packets, gathering documentation to evidence accuracy and completeness
Adherence to specific regulated payment schedules and deadlines to ensure compliance with federal and/or state regulations
Reviewing, researching and responding to branch inquiries in relation to withholding adhering to strict service level standards
Metrics reporting and Quality Assurance Peer Reviews
Support year end initiatives and tax withholding remediation initiatives
Perform standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines
Requirements
Strong problem solving and decision making skills
Detail oriented with strong organization skills
Must possess strong oral and written communication skills
Ability to manage multiple priorities to meet daily deliverables
Proven effectiveness in a fast paced and demanding environment with the ability to work under pressure
Proficient in MS Office (Outlook, Excel, Word)
Strong interpersonal skills and ability to collaborate within and across teams
Demonstrates initiative and a commitment to continuous learning
Financial Services and/or tax related experience (desired)
Money Movement & Reconciliation experience (desired)
This position will require overtime during tax season