Global Head of Operations – Reconciliations
Wells Fargo
Operations Specialist I – 1st shift
Bank of America
full-time
Posted on:
Location Type: Office
Location: Charlotte • Montana, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- This job is responsible for the initial response to emergencies and critical incidents reported to the 24-hour command center.
- Key responsibilities include providing operational support and coordination between reporting parties and various teammates, law enforcement and vendors within the incident management policy and system framework to ensure seamless communications.
- Job expectations include documentation and resource management to facilitate timely response and resolution, providing administrative and logistical support, and monitoring and managing alarm and video systems.
- Assigned responsibilities ensure compliance with the Federal Bank Protection Act and other applicable federal, state and local regulations, life safety for employees and customers, the protection of bank assets and the timely communication of incident information to appropriate first responders, customers and all levels of leadership within Bank of America.
- Maintains professional composure while providing critical support for employees by engaging Protective Services, Life Safety, Threat Management, law enforcement, emergency medical services, property management and suppliers as required.
- Emphasis is placed on the employee's ability to consistently achieve production targets answering a steady volume of phone calls relating to life safety, asset protection, security issues, administrative and information inquiries while maintaining a strong attention to details, excellent verbal and written communications appropriate to the creation of concise incident reports capturing critical details and engaging appropriate parties while also monitoring, and maintaining BAC burglar alarm and DVR systems.
Requirements
- Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures.
- Crisis Management: Experience in handling crisis situations calmly and effectively.
- Must be highly organized and can handle several tasks concurrently and prioritize work appropriately.
- Ability to work in a team environment is essential.
- Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.
- Ability to work flexible shift schedules.
- Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management.
- The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty.
- High degree of professionalism with a service-minded attitude
- Strong attention to detail
- Effective interpersonal, communication and writing skills
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Typing speed – 45 wpm or better
- Ability to execute on approved business strategies with appropriate management support
- Must have a valid driver’s license
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Crisis ManagementSecurity ProtocolsIncident ManagementAlarm SystemsVideo SystemsMicrosoft Office SuiteTyping Speed
Soft skills
Organizational SkillsTeamworkAttention to DetailProfessionalismService-minded AttitudeInterpersonal SkillsCommunication SkillsWriting Skills
Certifications
Valid Driver’s License
