Banfield Pet Hospital

Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals
• Drive a culture and delivery of quality care by the veterinary provider team
• Perform regular hospital visits and quality audits to ensure compliance
• Develop, coach, and manage associate veterinarians to deliver outstanding care
• Partner with various stakeholders to drive a successful doctor team

Area Chief of Staff Veterinarian

Procurement

• Support the Category Managers in maximizing value in the assigned indirect category(s) which support the daily operation of the business.
• Responsible for the sourcing of services and leading the contracting process with those suppliers for Digital Technologies.
• Manage supplier relationships and take a lead role on cross-functional teams in the development and implementation of sourcing strategies.
• Ensure MVH Corporate functions and hospitals have an uninterrupted supply of services at the lowest overall demonstrated cost.
• Develop, foster, and maintain effective communication and relationships with all internal and external customers.
• Participate in the development, implementation, managing and monitoring of world-class supply network practices ensuring the best value to the organization.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Negotiate price, terms, conditions, and supplier returns/allowances and serve as a point of contact on contracts.
• Implement new and renewed contract terms and services through the Coupa system, coordinating with related teams.
• Develop sourcing strategies, build a scope, stakeholder map, sourcing approach and spend analysis.
• Identify current and future business needs, business capabilities and constraints.
• Define the market, cost structure and suppliers.
• Negotiate and set up confidentiality and purchasing agreements with suppliers, understanding ownership and rights as it pertains to intellectual property.
• Develop appropriate supplier relationship management strategies, analyzing cost reductions and supplier performance improvement opportunities or risks.
• Partner with Finance to determine input for the business operating plans, regularly communicating any risks and opportunities or variances versus the plan.
• Maintain strong business relationships with suppliers and internal stakeholders, seamlessly incorporating appropriate strategies and tactics to creatively solve negotiations.
• Participate in ongoing purchasing process improvement efforts; evaluate and recommend best purchasing methods (formal and informal bid processes, purchase orders, disbursements, procurement cards, etc.).
• Recognize intellectual property risks, manage issues that arise and elevate appropriately in a confidential manner.
• Interpret and evaluate contract provisions, conduct research on requirements, evaluate findings, and make recommendations.
• Conduct spend, internal and market analysis, preparing, coordinating and conducting negotiations.
• Compare quotes with the specifications and availability of good and services, placing practice-wide orders accordingly.
• Demonstrate continuous effort to improve operations, decreasing turnaround times and streamlining work.

Senior Sourcing Specialist – IT

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Partner with the Practice Manager to ensure consistent care for every pet.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Validate the clinical skillset and alignment with quality standards of doctors and support staff.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Deliver veterinary operations KPI's of assigned hospitals and meet operational outcomes.

Area Chief of Staff

• Lead, develop and manage associate veterinarians in hospitals.
• Drive culture and delivery of quality care by veterinary provider teams.
• Oversee coaching program for newly hired veterinarians.
• Partner with talent acquisition team to recruit veterinary talent.
• Manage medical equipment inventory and equipment requests.
• Deliver highest level of veterinary care to every pet in a professional manner.

Area Chief of Staff, Veterinarian

• Lead, develop and manage associate veterinarians in hospitals to ensure quality care.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Validate the clinical skillset and alignment with quality standards of staff.
• Partner with management to achieve hospital performance.
• Ensure compliance with veterinary standards through assessments and reviews.
• Create and execute plans to resolve identified gaps.

Chief of Staff Veterinarian

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive culture and quality care by veterinary provider team (DVM, CVT, VA).
• Provide effective medical leadership in collaboration with practice managers.
• Validate the clinical skillset and alignment of veterinary team with quality standards.
• Oversee the coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit talent.
• Deliver veterinary operations KPI's and manage performance goals.

• Lead, develop, and manage associate veterinarians in their hospitals to ensure quality care.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Partner with the Practice Manager to ensure consistent care aligns with quality domains.
• Responsible for clinical leadership, veterinary services, and education of newly hired veterinarians.
• Engage in retention strategy, manage controlled substance inventory, and deliver pet care.

Project Manager

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Manage the work plan and track progress for multiple projects and initiatives, including following up with the team to ensure periodic updates (e.g., daily, bi-weekly, etc.).
• Develop project scopes and objectives, involving all relevant stakeholders.
• Deliver on projects and initiatives, to agreed scopes, budgets and timetables.
• Prioritize project resources, contractors, cost and timelines according to plan to ensure on time and within budget delivery.
• Remove impediments to team progress either directly or by partnering with the SRO PMO to find the right Associate or team to remove the impediment.
• Measure project performance using appropriate systems, tools, techniques and existing SRO measures.
• Create and possibly present project communication visuals to sponsors, leaders and other key stakeholders for each phase of the project, as well as weekly status reports.
• Continuously identify, track and bring to resolution project/program risk, issues, actions, and decisions, assessing their impact and elevating to key stakeholders and leadership to guarantee project/program deliverables are met.

Project Manager – Transformation

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors.
• Drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals.
• Partner with the Practice Manager to drive a culture of quality care.
• Oversee the coaching program for newly hired veterinarians.
• Deliver veterinary operations KPI's of assigned hospitals through leadership.
• Develop a veterinary leadership talent bench and succession plan.

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure delivery of quality care and meet expected hospital performance measures.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Own doctor engagement and retention by creating a culture of community and engagement.
• Provide effective medical leadership to hospital teams.
• Validate clinical skills of doctors and veterinary staff.
• Coach newly hired veterinarians to ensure an engaging experience.
• Partner with Director of Veterinary Quality and Talent Acquisition team to recruit talent.
• Develop and maintain succession plan for assigned hospital pod.
• Ensure compliance with clinical essentials and government regulations.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.
• Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
• Other job duties as assigned.

• Lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• Drive culture and delivery of quality care by the veterinary provider team in their assigned hospitals to ensure that every pet receives consistent care.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk and ensuring a proactive retention strategy.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment.
• Validate clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews.
• Spend a percentage of time in clinical role, seeing patients, aligned upon a case-by-case basis.
• Oversee coaching program for newly hired veterinarians to ensure an engaging experience.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Manage medical equipment inventory and new medical equipment requests.

Risk

• Control Framework Deployment & Coverage: Contribute to the design, deployment, and ongoing enhancement of control frameworks for financial processes, ensuring alignment with industry standards, best practices, and Mars & MVH requirements.
• Gap Monitoring & Reporting: Track and report progress on closing the current 300 open ICE gaps, providing regular updates to division and segment leadership.
• Implementation & Self-Testing: Coordinate with regional and banner teams to drive the implementation and self-testing of financial controls, including documentation, walkthroughs, and control testing cycles.
• Audit Collaboration & Remediation: Work closely with internal and external auditors to address deficiencies, monitor remediation effectiveness, and ensure continuous improvement.
• Fraud & Theft Case Management: Partner with regional and banner controllers to investigate and resolve fraud and theft cases (R25), implement remediation actions, and ensure timely case closure. Lead knowledge sharing initiatives across the organization.
• SoD & Access Reviews: Collaborate with DT to conduct quarterly Segregation of Duties (SoD) and access reviews in compliance with the ICE framework.
• Other job duties as assigned.

Governance & Control Analyst

Marketing Analyst

• Translate data into actionable insights.
• Analyze and report on the performance of marketing campaigns across all channels, both online and offline, to understand their impact on customer behavior.
• Synthesize data from various sources to provide clear, actionable insights and recommendations to stakeholders to improve marketing effectiveness and efficiency.
• Define and monitor key performance indicators (KPIs) and build dashboards to track and report on campaign performance.
• Analyze audience engagement and customer behavior across channels to improve segmentation, targeting, and content delivery.
• Develop and implement measurement plans, including experimental designs for A/B testing, to test hypotheses and inform omnichannel strategy.
• Work with internal MVH teams and outside vendors (e.g., agencies, digital platform vendors) to align on goals and deliver cohesive, data-driven strategies.
• Ensure the completeness and accuracy of measurement data and help maintain the data infrastructure that supports analysis and reporting.
• Work in collaboration with Omnichannel director to define the test agenda for channels and journeys, running in-market experiments and A/B tests to prove incremental impact.
• Use performance insights to scale what works and sunset what doesn’t.
• Socialize learnings and drive continuous improvement across banners.

Global Omnichannel Marketing Analyst

Business Analyst

• Analyze pet owner behavior, engagement, and journey performance across MVH banners, channels, and segments to identify growth opportunities.
• Build and maintain recurring reports and dashboards covering acquisition, retention, CLV, and customer experience performance.
• Collaborate with CX, digital migration, CRM, and data teams to support global customer data integration, improve data quality, and align tracking and definitions.
• Interface with Publicis and internal media, CRM, CX, and research partners to support consistent data inputs, tagging approaches, and performance reporting.
• Support test and learn programs by helping design test measurement plans, pulling results, and summarizing performance and next-step recommendations.
• Contribute to research and analytics efforts, including third party research, brand tracking, and custom studies, and help translate findings into simple storylines.
• Produce concise, visually clear insight summaries and presentations that inform demand generation, CRM, CX, and marketing decisions across banners.

Area Chief of Staff Veterinarian

Senior Sourcing Specialist – IT

Area Chief of Staff

Area Chief of Staff, Veterinarian

Chief of Staff Veterinarian

Area Chief of Staff, Veterinarian

Chief of Staff Veterinarian

Project Manager – Transformation

Area Chief of Staff

Area Chief of Staff

Area Chief of Staff

Area Chief of Staff, Veterinarian

Governance & Control Analyst

Global Omnichannel Marketing Analyst

Global Pet Owner Insights Analyst