Banfield Pet Hospital

Chief of Staff

• Lead, develop and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality care by veterinary provider team.
• Partner with the Practice Manager to ensure consistent pet care.
• Oversee coaching program for newly hired veterinarians.
• Validate clinical skillset and alignment with quality standards of hospital teams.
• Recruit veterinary talent in partnership with the Talent Acquisition team.
• Manage medical equipment inventory and requests in assigned hospitals.

Veterinarian – Area Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals
• Communicate, demonstrate and drive a culture of quality and safety
• Perform regular hospital visits and quality audits
• Develop, coach, and manage associate veterinarians on technical and functional skills
• Drive a successful and growing doctor team through recruiting and leading onboarding

• Lead, develop and manage associate veterinarians in their hospitals
• Ensure quality care and hospital performance measures
• Perform regular hospital visits and quality audits
• Develop, coach, and manage associate veterinarians
• Drive a successful and growing doctor team through recruiting
• Support engagement and retention of certified veterinary technicians (CVTs)
• Responsible for medical equipment inventory
• Ensure hospital operations meet regulatory requirements

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.

• Lead, develop, and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality care by veterinary provider team (DVM, CVT, VA) in assigned hospitals.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy.
• Provide effective medical leadership to hospital teams.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews and audits in assigned hospitals.
• Oversee coaching program for newly hired veterinarians.
• Partner with Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Manage the medical equipment inventory and new medical equipment requests.
• Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring clients have exceptional experiences.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals.
• This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals.
• Partner with the Practice Manager to drive the culture and delivery of quality care.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
• Provide veterinary services while overseeing the coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.

• Lead, develop and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality veterinary care in hospitals.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Responsible for the management of controlled substance inventory.
• Own doctor engagement and retention and create a supportive culture.
• Provide effective medical leadership to hospital teams.
• Validate clinical skillsets of doctors and veterinary technicians.
• Oversee coaching program for newly hired veterinarians.
• Ensure experiential learning to develop clinical skills.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit talent.
• Deliver an excellent hospital experience to externs and veterinary candidates.
• Manage operations KPI's of assigned hospitals through leadership.
• Develop veterinary leadership talent and succession plans.

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Own doctor engagement and retention by assessing risks and creating a culture of community.
• Provide effective medical leadership and validate clinical skill sets of doctors and assistants.
• Manage the coaching program for newly hired veterinarians.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals.
• Partner with the Practice Manager (if applicable) to drive the culture and delivery of quality care.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials and veterinary industry standards through assessments, reviews, and audits.

Area Chief of Staff

• Lead, develop and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality care by veterinary teams.
• Validate clinical skillset and alignment with quality standards through audits.
• Oversee coaching programs for newly hired veterinarians.
• Partner with the Director of Veterinary Quality for talent recruitment and retention.
• Ensure compliance with clinical essentials and government regulations.

• Lead, develop and manage associate veterinarians in hospitals.
• Ensure quality care and meet expected hospital performance measures.
• Drive culture and delivery of quality care by the veterinary provider team.
• Partner with the Practice Manager to fulfill operational goals.
• Oversee coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Manage the medical equipment inventory and requests.

• Lead, develop, and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Own doctor engagement and retention by assessing risk and ensuring a proactive retention strategy.
• Provide effective medical leadership and validate the clinical skillset of doctors and veterinary staff.
• Deliver veterinary operations KPI's of assigned hospitals through leadership.
• Partner with practice managers to develop, execute, and revise plans to achieve targeted KPI's.
• Create and execute timely plans to resolve identified gaps in hospital operations.
• Champion preventive care culture and manage medical equipment inventory.
• Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.

• Lead, develop and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by law.
• Own doctor engagement and retention by assessing risk and ensuring a proactive retention strategy.
• Provide effective medical leadership to hospital teams, driving an inclusive and collaborative work environment.
• Validate clinical skillset and alignment with quality standards of doctors by performing audits and reviews.
• Coach newly hired veterinarians to ensure an engaging experience.
• Partner with practice manager to develop and execute plans achieving targeted KPI's through hospital performance.
• Ensure compliance with clinical essentials and regulatory requirements.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.
• Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.

• Lead, develop and manage associate veterinarians in their hospitals
• Drive the culture and delivery of quality care by the veterinary provider team
• Oversee the coaching program for newly hired veterinarians
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent
• Deliver veterinary operations KPI's of assigned hospitals
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation
• Champion preventive care culture and manage medical equipment inventory
• Establish trust and gain the confidence and compliance of clients