Client Financial Services Coordinator

Banfield Pet Hospital

Client Financial Services Coordinator for Banfield handling collections and inquiries regarding Wellness Plans. Ensuring exceptional client experience and handling payment arrangements as needed.

Posted 5/17/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $20 - $20 per hourWebsite

About the role

Key responsibilities & impact

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices.
Use various collections techniques to negotiate and secure payment on accounts.
Process and document future, current and past due transactions.
Troubleshoot and resolve payment and account discrepancies.
Document calls and resolutions using all appropriate systems, ensuring consistency in service.
Assist hospital teams with Wellness Plan and non-Wellness Plan financial information.
Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction.
Educate associates and clients on business standards for Wellness Plans.
Maintain client privacy, security and company confidentiality.

Requirements

What you’ll need

Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
One year of customer service (call center, retail, hospitality, etc.) experience is required.
Excellent communication skills are required.
The ability to multi-task, prioritize and manage time effectively is required.
Strong client contact handling skills and active listening skills are required.

Benefits

Comp & perks

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsmulti-taskingprioritizationtime managementclient contact handlingactive listening

Certifications

Associate’s degree