Director of Transformation Enablement

Banfield Pet Hospital

Director of Transformation Enablement at Mars Veterinary Health managing transformation projects and stakeholder engagement. Overseeing change enablement and operational excellence for large-scale initiatives.

Posted 5/17/2026full-timeVancouver • California, Florida, New York, Washington • 🇺🇸 United StatesLead💰 $113,960 - $178,062 per yearWebsite

About the role

Key responsibilities & impact

Live and exemplify the Five Principles of Mars, Inc. within self and team
Transformation Planning & Deployment: Lead development of detailed, actionable implementation plans in partnership with cross-functional stakeholders, ensuring alignment with MVH’s transformation roadmap, timelines, and strategic objectives. Drive coordination from planning through execution to support successful deployment and adoption.
Change Enablement: Develop and implement practical change enablement plans, including stakeholder engagement, communication, and reinforcement strategies, to manage resistance and accelerate adoption of new processes, tools, and ways of working.
Operational Excellence: Support and provide thought leadership on process improvement and standardization. Partner with Digital Technology team to enable digitization efforts where relevant.
Stakeholder Management: Partner with Strategy & Transformation leaders to define priorities, manage risks, and secure alignment. Establish and maintain strong relationships with key stakeholders to understand their needs, concerns, and expectations during the adoption of the transformation.
Stakeholder Engagement: Deliver customer service focused on business units, centers of excellence and business partners. Collaborate with cross-functional teams, including executive leadership, P&O, communications, training, and project management, to ensure a coordinated approach to change management activities.
Capability Building: Partner with training teams to create programs to upskill employees and foster an agile culture.
Performance Measurement: Establish KPIs to track progress, ROI, and value realization.
Resilience and Adaptability: Ability to remain composed and focused under pressure, demonstrating resilience and adaptability.
Emotional Intelligence: Demonstrated ability to understand, manage, and respond effectively to emotions, both in oneself and in others.

Requirements

What you’ll need

Bachelor’s degree; Business Administration, Economics, Organizational Change Management and Development (Preferred: Master’s degree in Business Administration)
8 years of related experience and 5+ years of experience in managing projects/transformations
Working with large scale, multi-team projects
Communication Skills: exceptional communication and interpersonal skills. Ability to effectively communicate with technical and non-technical stakeholders, including senior management
Analytical and Problem-Solving Skills: Strong analytical and problem-solving abilities to identify and address project issues and risks effectively. Ability to make informed decisions and adapt to changing circumstances
Organization and Time Management: Excellent organizational and time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
Adaptability: Flexibility to adapt to changing project requirements, priorities, and technologies. Ability to thrive in dynamic and fast-paced environment.

Benefits

Comp & perks

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtransformation planningchange managementprocess improvementperformance measurementKPI establishmentstakeholder engagementanalytical skillsproblem-solving skillsorganizational change management

Soft Skills

communication skillsinterpersonal skillsresilienceadaptabilityemotional intelligencetime managementcollaborationcustomer serviceleadershipflexibility

Certifications

Bachelor’s degreeMaster’s degree in Business Administration (preferred)