Director of Client Strategy
Zaelab
Director, Veterinary Quality
Banfield Pet Hospital
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $111,041 - $229,561 per year
Job Level
Lead
About the role
- Ensure care delivered in market assigned hospitals meet industry and Banfield quality standards.
- Partner with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives.
- Serve as a champion for quality by communicating, demonstrating and driving a culture consistent with our five principles and six domains at the market level.
- Drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
- Ensure the delivery of an exceptional onboarding and mentorship experience.
- Consult with operational partners on doctor risk, staffing needs, and compensation.
- Develop and lead the Area Chiefs of Staff to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.
- Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality.
- Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
- Work with Field Directors & Hospital Leaders to oversee safety of clients, associates, and pets.
- Lead efforts for DEA and radiation safety and compliance.
- Travel to assigned markets and perform regular hospital visits to assess and validate delivery of care and performance of ACOS and veterinary provider teams.
- Develop productive relationships with veterinary medical colleges to meet the long term recruiting needs for the practice.
- Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
- Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession.
- Other job duties as assigned.
Requirements
- Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.
- Five years practicing in small animal veterinary medicine and surgery practice expertise.
- Two years experience in hospital leadership.
- Five years experience in multi-location veterinary management.
- An active veterinary license in good standing is required for every state in which they oversee hospitals.
- DEA: Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
- USDA: Accredited by the USDA Animal and Plant Health Inspection Service.
- Residential: All field leaders are required to live in their market/region.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
- Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
- Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
- Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
- Associate Life Insurance (company-paid) & Supplemental Life Insurance : Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
- Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
- Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
- Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
- Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
- Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
- Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
- Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
- Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
- Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
- Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
- Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
- Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
- Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
- Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
veterinary medicinesurgeryhospital leadershipmulti-location managementmedical quality programsonboardingmentorshipmedical equipment maintenancestaffingrisk management
Soft skills
communicationleadershiprelationship buildingteam managementconsultationculture drivingperformance assessmentcollaborationproblem-solvingmentorship
Certifications
Doctor of Veterinary Medicine (DVM/VMD)active veterinary licenseDEA registrationUSDA accreditation
