Bagel & Co

Manager

• Serve as the primary point of contact for clients during event planning and execution
• Coordinate all event details including meeting space, catering, and logistics
• Work with Sales, Food & Beverage, and Operations to ensure seamless execution
• Conduct pre-conference meetings and communicate event requirements to hotel teams
• Manage multiple events simultaneously while maintaining accuracy and organization
• Monitor event budgets and support cost-effective execution
• Resolve client concerns professionally before, during, and after events

Conference Services Manager

Engineer

• Perform routine maintenance and basic repairs
• Respond promptly to guest requests and maintenance work orders
• Conduct routine inspections and report maintenance concerns
• Assist with preventative maintenance programs
• Maintain cleanliness, organization, and safety of engineering workspaces
• Support meeting room setups, special events, and other operational needs

Engineer I

Sales

• Proactively solicit, qualify, and secure group and catering business to achieve individual and hotel revenue goals
• Build and maintain strong relationships with new and existing clients to drive repeat business and long-term loyalty
• Respond promptly to catering and group sales inquiries, preparing proposals, contracts, and customized event solutions
• Conduct site tours, client meetings, sales calls, and networking activities to promote the hotel and expand market presence
• Partner closely with Event Management and Operations teams to ensure seamless event execution and exceptional guest experiences

Catering Sales Manager

• Lead & Inspire
• Guide, coach, and develop F&B supervisors, banquet captains and frontline associates
• Foster a culture of collaboration, accountability, and service excellence
• Lead by example with integrity, professionalism, and energy
• Deliver Exceptional Guest Experiences
• Ensure every guest interaction exceeds expectations
• Respond quickly and thoughtfully to guest feedback and concerns
• Set clear service standards aligned with the Westin brand
• Drive Operations
• Oversee daily operations across all F&B outlets, including restaurants, bars, and room service
• Ensure service quality, cleanliness, and safety standards are consistently met
• Support banquet execution to ensure seamless and memorable events
• Manage Performance & Financials
• Assist in managing budgets, forecasting, and cost controls
• Monitor productivity and operational efficiency
• Use guest satisfaction data (AOS/GSS) to drive continuous improvement
• Develop Your Team
• Train, mentor, and support associates to grow their skills and careers
• Conduct performance reviews and provide ongoing feedback
• Create a positive, engaging work environment focused on learning
• Collaborate & Communicate
• Partner with hotel leadership to align on goals and strategy
• Maintain strong communication through meetings, logs, and daily touchpoints
• Promote an open-door, fair, and inclusive workplace culture

Conference Services Manager

Engineer I

Catering Sales Manager

Food and Beverage Manager