Network Operations Center Technician I
1Path
Salary
💰 $82,000 - $114,000 per year
Job Level
Junior
Tech Stack
AnsibleCloudLinuxVault
About the role
- Act as first point of contact for all customer affecting issues
- Be a Key Driver for managing the resolution of technical problems
- Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
- Deliver consistent communication to Management
- Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
- Make sure escalations are handed off successfully.
- Ensure health of pods across all sites (define pod alerts on zabbix).
- Work through daily filesystem checks for pods.
- Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
- Identification and escalating any potential issues regarding the network.
- Vault pre-deployment configuration and testing.
- Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.
- Document/Work on automating Daily Items.
- Document/Provide Network IP's for upcoming deployments.
- Monitor Releases/Updates to the Server Farm, escalate issues as they arise.
- Engaging in on-call rotation shifts.
- Assist fellow TechOps team members in handling tasks.
- Making recommendations for improvements in organizational productivity.
- Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed
Requirements
- 1 - 3 years of relevant experience.
- Knowledge of Sysadmin and Linux skills.
- Desire to learn and develop all necessary technical skills.
- Strong analytical thinking.
- Strong skills in working with different teams and communication.
- Knowledge of network cabling, network classification, and network topology.
