Backblaze

NOC Technician II

Backblaze

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $82,000 - $114,000 per year

Job Level

Junior

Tech Stack

AnsibleCloudLinuxVault

About the role

  • Act as first point of contact for all customer affecting issues
  • Be a Key Driver for managing the resolution of technical problems
  • Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
  • Deliver consistent communication to Management
  • Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
  • Make sure escalations are handed off successfully.
  • Ensure health of pods across all sites (define pod alerts on zabbix).
  • Work through daily filesystem checks for pods.
  • Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
  • Identification and escalating any potential issues regarding the network.
  • Vault pre-deployment configuration and testing.
  • Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.
  • Document/Work on automating Daily Items.
  • Document/Provide Network IP's for upcoming deployments.
  • Monitor Releases/Updates to the Server Farm, escalate issues as they arise.
  • Engaging in on-call rotation shifts.
  • Assist fellow TechOps team members in handling tasks.
  • Making recommendations for improvements in organizational productivity.
  • Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed

Requirements

  • 1 - 3 years of relevant experience.
  • Knowledge of Sysadmin and Linux skills.
  • Desire to learn and develop all necessary technical skills.
  • Strong analytical thinking.
  • Strong skills in working with different teams and communication.
  • Knowledge of network cabling, network classification, and network topology.