Backblaze

Human Resources

• Coordinate pre-boarding tasks for new hires, including system access, documentation, and readiness checks
• Schedule orientation sessions and prepare onboarding materials
• Maintain and evolve new hire checklists; track task completion to ensure a smooth onboarding experience
• Provide first-level support for employee benefits inquiries, including eligibility, enrollment timelines, and general program information; escalate complex matters to the HR Operations Specialist as appropriate
• Support benefits administration tasks such as new hire enrollments, qualifying life event documentation, and open enrollment coordination
• Monitor and manage the HR inbox; respond to routine inquiries and route more complex issues appropriately
• Prepare and process HR documents, such as Separation Agreements, employment verifications and other employment-related forms
• Maintain digital personnel files, ensuring accuracy, completeness and compliance.
• Support HRIS data entry, updates and routine audits
• Maintain HR documentation and internal confluence pages
• Track completion of compliance trainings and acknowledgments
• Assist with internal audits and reporting by gathering documents and supporting data cleanup
• Provide administrative assistance to the Human Resources team
• Help coordinate HR events, training sessions and small employee programs

HR Administrator

Sales Operations Manager

• Act as a senior partner to the Senior Director of Sales Operations, translating Sales Ops strategy into systems-driven execution.
• Lead optimization of end-to-end sales processes, including:
• Prospecting and outbound execution
• Lead and top-of-funnel management
• Opportunity stages, pipeline progression, and forecasting
• Quoting and deal execution
• Visibility into post-sale handoffs, renewals, and expansions
• Identify systemic friction in the sales funnel and drive durable, scalable improvements that increase rep productivity, conversion, and forecast reliability.
• Lead the day-to-day optimization and management of GTM systems owned by Sales Operations.
• Serve as the senior operational owner for ZoomInfo, LeanData, Outreach, Gong, and other Sales Tech Stack systems.
• Serve as a primary stakeholder for Salesforce.com, partnering with IT.
• Partner with Sales & Rev Ops, Marketing, Sales, Customer Success & Support, and Enablement to ensure systems support consistent execution and clean handoffs across teams.
• Drive continuous improvement of prospecting, pipeline generation, and deal & Customer management workflows.
• Evaluate, pilot, and operationalize AI enhancements to the tech stack.
• Own change management execution for GTM systems and sales process initiatives.
• Design and run structured rollouts, including stakeholder alignment, phased launches, success metrics, and post-launch optimization.
• Partner with Enablement to develop role-based training, SOPs, and playbooks.
• Deliver systems and process enablement tied to sales motions.
• Lead clear, consistent communications that articulate the “why,” “what,” and “how” of changes to drive adoption and accountability.
• Measure adoption and effectiveness, using data and feedback to iterate.
• Develop Sales Analytics including reporting and dashboards, as well as Tableau models through partnership with BI, that provide leadership visibility into:
• Funnel health and conversion
• Pipeline generation and coverage
• Rep productivity and activity effectiveness.
• Support core Sales Operations forecasting processes, including pipeline inspection, deal health reviews, and forecast accuracy.
• Support Sales Operations partnership with Finance and RevOps on capacity planning, territory performance, and revenue modeling.
• Establish and enforce standards for data quality, system usage, and process adherence across Salesforce and integrated GTM tools.
• Lead governance around routing, stage definitions, forecasting inputs, and system changes.
• Ensure documentation, automation, and validation rules support scalable, repeatable execution.

Senior Sales Operations Manager – GTM

• Support Sales Operations functions related to post-sale execution, including:
• Customer lifecycle management
• Renewals and expansion tracking
• Support handoffs and visibility
• Ensure clean handoffs from Sales to Customer Success through consistent data, process adherence, and system workflows.
• Assist CS and Support leadership with operational reporting and insights.
• Serve as first-level system administrator for Customer Success and Support–related tools, including:
• Salesforce.com (account, opportunity, renewal, and reporting support)
• Customer Success platforms (e.g., Gainsight, Totango, Catalyst, ChurnZero, or similar)
• Support platforms (e.g., Zendesk or equivalent)
• Manage user access, permissions, basic configuration, and issue triage.
• Partner with Sales Ops leadership, IT, and CS on system improvements and integrations.
• Support rollout and adoption of new features and workflows.
• Build and maintain reporting to support:
• Renewals and expansion visibility
• Customer health and engagement tracking
• Support volume and responsiveness
• Ensure consistency between Sales, CS, and Support reporting definitions.
• Support forecasting inputs related to renewals and retention.
• Partner with Sales Operations Support Associate to:
• Provide frontline operational support to Customer Success and Support teams.
• Develop and maintain:
• System user guides
• CS and Support Operations SOPs
• Process documentation and workflow diagrams
• Support onboarding and enablement by reinforcing system usage and operational best practices.
• Assist with communications related to process or system changes.

Senior Sales Operations Analyst – Customer Success

• Support day-to-day Sales Operations functions for direct sales and channel teams.
• Maintain and optimize core sales processes including:
• Lead and account management
• Opportunity stages and pipeline progression
• Channel deal registration and partner workflows
• Forecasting support and pipeline hygiene
• Assist Sales leadership with pipeline inspection, deal reviews, and forecast preparation.
• Identify process gaps and recommend incremental, scalable improvements.
• Serve as first-level system administrator for Sales-facing tools, including:
• Salesforce.com (CRM support, configuration assistance, reporting)
• Outreach (user setup, cadence support, troubleshooting)
• Gong (user access, tagging support, reporting)
• ZoomInfo, LeanData, and related Sales tech
• Partner with Sales Ops leadership and IT on system enhancements, integrations, and issue resolution.
• Manage user access, permissions, basic configuration changes, and ongoing system maintenance.
• Support adoption of AI-enabled tools (e.g., Clay, Qualified) as directed by Sales Ops leadership.
• Build and maintain Salesforce dashboards and reports to support:
• Pipeline generation and conversion
• Forecast accuracy
• Rep and channel partner productivity
• Ensure data accuracy and consistency used in Sales reporting.
• Support ad hoc analysis for Sales Operations, Sales leadership, and Finance as needed.
• Act as a frontline Sales Operations support resource for sellers and channel managers.
• Develop and maintain:
• User guides and how-to documentation
• Sales Operations SOPs
• Process documentation and workflow diagrams
• Support onboarding and ongoing enablement by reinforcing process standards and system usage.
• Assist with communications related to process or system updates.

Senior Sales Operations Analyst – Sales, LATAM

Software Engineer

• Reporting directly to the SVP, Engineering
• Oversee Quality Engineering, Data Engineering, and the Project Management Office
• Lead the internal aspects of Backblaze’s AI strategy
• Transform traditional testing, data management, and project management methods into modern, automated pipelines
• Recruit, develop, and mentor a diverse and high-performing technical leadership team

Senior Director, Engineering – Shared Services

Growth Marketing

• Design and launch a Weekly Customer Signal Digest combining product usage trends, intent data (e.g., G2, ZoomInfo), support signals (Zendesk), role-based recipient target alignment, and commercial activity (Salesforce, Gong)
• Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals
• Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage
• Pull, normalize, and analyze data from product usage systems, Salesforce, Zendesk, Gong, Tableau or BI tools
• Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential
• Ensure insights are explainable, scalable, and operationally useful
• Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, and segment-level opportunity insights
• Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives
• Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions
• Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including trigger-based outreach, usage-driven campaigns, and intent-based plays
• Build automated routing logic to direct expansion signals to the appropriate role
• Build automated, QBR-style customer summaries at scale that combine usage insights, support history, relationship and engagement signals, and expansion indicators
• Ensure summaries are easy to consume and reusable across internal and customer-facing workflows
• Deliver clear documentation and handoff materials to enable long-term ownership by internal teams

Customer Growth Intelligence Consultant

• Backblaze is engaging a Customer Growth Intelligence Consultant for a focused, 10–12 week engagement to design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion — and how to act on it at scale.
• This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.
• Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.
• Design and launch a Weekly Customer Signal Digest combining:
• Product usage trends
• Intent data (e.g., G2, ZoomInfo)
• Support signals (Zendesk)
• Role-based recipient target alignment
• Commercial activity (Salesforce, Gong)
• Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals.
• Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage.
• Pull, normalize, and analyze data from Product usage systems, Salesforce (accounts, opportunities, renewals), Zendesk (ticket volume, sentiment, severity), Gong (commercial and relationship signals), Tableau or BI tools.
• Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential.
• Ensure insights are explainable, scalable, and operationally useful.
• Create or enhance dashboards that surface expansion-ready accounts, growth vs. risk signals, usage acceleration or saturation trends, segment-level opportunity insights.
• Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives.

Customer Growth Intelligence Consultant – LATAM, Philippines

Product Marketing

• Aggregate data from various sources and build tables in Snowflake.
• Build and maintain reports and dashboards in Tableau to monitor business performance and identify growth opportunity drivers.
• Conduct analysis across datasets from marketing, sales, product usage, and key revenue metrics to identify trends and actionable insights.
• Ensure the robustness of reporting by thoughtfully designing our data tables, data sources, and dashboards
• Proactively conduct deep analyses of business trends, and extract insights to support decision-making for sales, customer success, operations, and finance teams.