Backblaze

Manager

• Lead a team responsible for designing, deploying, and maintaining data solutions
• Develop, deploy, and maintain critical systems
• Collaborate with Operations and Application Engineers to develop new solutions
• Deliver enhancements for scalability, performance, and reliability

Senior Manager, Data Infrastructure

DevOps Engineer

• Support the availability and durability of critical services across production environments.
• Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk.
• Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements.
• Follow established ITIL/OSS processes (incident, change, problem, and capacity management).
• Develop automation for common operational tasks, reducing manual intervention and toil.
• Contribute to monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint,ELK).
• Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).
• Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.
• Partner with engineering, product, and operations teams to support resilient system design and operations.
• Assist in capacity planning and disaster recovery exercises.
• Work with vendors and service providers to troubleshoot service issues and track SLA performance.
• Document systems, share learnings, and help grow a reliability-minded engineering culture.
• Contribute to playbooks, runbooks, and operational documentation.
• Identify recurring issues and propose long-term improvements.
• Promote reliability-focused practices within development and operations teams.

Site Reliability Engineer II

Customer Success Manager

• Design and deploy a repeatable expansion scoring framework powered by product usage velocity and growth curves
• Build a usage-driven growth forecasting model that projects consumption acceleration
• Write complex SQL queries across Salesforce, product usage tables, Zendesk, and Gong data
• Create reusable data views powering Tableau dashboards
• Operationalize insights into action with automation routines using Python
• Collaborate with cross-functional teams to implement new intelligence systems

Customer Success Operations Analyst

Content Manager

• Manage social content calendar in coordination with third-party marketing agency and internal stakeholders.
• Develop channel-appropriate, native social content to support campaigns.
• Partner with Creative on visual identity and systems for optimizing social creative production.
• Report on engagement and signal insights and recommend iterative improvements.
• Drive PR agency execution on pitched content initiatives and announcements.
• Coordinate executive participation in contributed content, interviews, and commentary.
• Ensure flagship programs (e.g., Stats) are fully packaged for earned media.
• Coordinate awards submissions, including SME contributions.
• Report on media coverage, share-of-voice, and competitive signal.
• Identify reactive PR opportunities aligned to narrative pillars.
• Manage editorial calendar in coordination with Technical Storytelling Manager and Senior Technical Editorial Manager.
• Own the Brand, Executive, and Corporate content lane and develop content to support campaigns.
• Report on content performance and production.
• Serve as the hub for brand campaign packaging and amplification.
• Partner with leadership to establish social, PR, and comms strategies aligned with business goals.
• Own the overall management of our narrative calendars and cadences.
• Increase Backblaze’s visibility and credibility in the AI ecosystem.
• Build meaningful relationships with builders, platforms, and influencers.
• Identify strategic co-marketing and partnership storytelling opportunities.
• Serve as senior advisor to executives on external positioning.
• Own and execute PR and communications strategy aligned to AI Supply and AI Demand pillars.
• Partner with content leadership to shape quarterly communications themes.
• Lead PR agency strategy, briefings, and prioritization.
• Secure high-quality earned media placements and thought leadership opportunities.
• Drive executive visibility in relevant publications and communities.
• Establish Backblaze as a primary voice within AI infrastructure conversations happening in online spaces.
• Shape social presence beyond promotional content into POV-driven engagement.
• Guide executive and company-level social voice and overall strategy.
• Identify reactive and proactive commentary opportunities.
• Serve as crisis comms lead.
• Monitor share of voice and competitive signal.

Communications & Content Manager

Network Engineer

• Support the routine daily activity of the production environment.
• Aid in general equipment, deployment, configuration and maintenance, monitoring and troubleshooting of L2/L3 network systems within the backend operations, and across the various data center sites (switches, VPNs, IP address spaces, etc).
• Assist in planning, designing, and implementing scalable network solutions to handle year over year growth.
• Help administrator infrastructure services (DNS, Zabbix, Kentik), Prometheus, Grafana, etc).
• Familiar with network based troubleshooting tools (ping, MTR/traceroute).
• Maintain and support operational Documentation and scripts.
• Understand the environment enough to help administer/debug operational systems.
• Setup BGP peering via automation to potential peers on IX (Internet Exchanges).
• Participate in the 24×7 on-call pager rotation and respond to alerts as needed.
• Assist to implement a wide variety of operations projects as time permits.
• Help train operations staff as needed.
• Shadow and assist other Network Engineers on larger projects.
• Schedule can include weekends, early daytime and late evening shifts, and holidays.

Network Administrator

• Own and drive the availability, durability, and performance of critical services across all production environments.
• Lead and champion complex projects from problem discovery through complete, cross-functional resolution, demonstrating high-level technical ownership.
• Define, establish, and enforce service health standards, including working with engineering leadership to implement SLIs, SLOs, and error budget policies for multiple services.
• Lead critical incident response and post-incident reviews, translating findings into strategic, long-term service improvements and architectural changes.
• Mentor others and act as a subject matter expert in following and evolving established ITIL/OSS processes (incident, change, problem, and capacity management).
• Design and architect scalable automation solutions to eliminate toil and improve the efficiency of operational tasks across the entire platform.
• Drive the strategic direction of monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK), and integrate them for comprehensive observability.
• Build, maintain, and secure advanced CI/CD pipelines, configuration management, and complex infrastructure as code solutions (Terraform, Ansible, Jenkins).
• Write production-grade code (Bash, Python, Go, etc.) to develop new reliability tools and enhance existing systems.
• Act as a principal partner to engineering, product, and operations teams, consulting on resilient system design, architecture, and operation.
• Lead and formalize the Production Readiness Review (PRR) process, ensuring robust operational handoff for all new services and features.
• Lead capacity planning and disaster recovery strategy across critical infrastructure components.
• Manage the relationship with vendors and service providers to troubleshoot systemic issues and ensure strict adherence to SLA performance.
• Drive the creation of high-quality documentation, proactively share advanced learnings, and cultivate a reliability-first engineering culture across teams.
• Own the creation, maintenance, and dissemination of operational playbooks, runbooks, and detailed system documentation.
• Proactively identify systemic, recurring issues and architect and drive the implementation of long-term improvements and strategic design action plans.
• Be a leading voice in promoting and embedding reliability-focused practices within development and operations teams.

Senior Site Reliability Engineer

Full-stack Engineer

• Implement and maintain open source AI integrations, frameworks and example applications using languages commonly used in the open source ecosystem, including Python, TypeScript, Go, and Rust.
• Build and maintain public sample applications, SDK extensions, notebooks, and reference implementations demonstrating AI and cloud storage best practices.
• Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance.
• Contribute to open source projects through code contributions, issue triage, reviews, and ongoing maintenance.
• Ensure all open source assets meet high standards for testing, documentation, reproducibility, and developer usability.
• Maintain clean, well-structured GitHub repositories intended for external adoption and community contribution.
• Collaborate with Product and QA to ensure integrations reflect real customer AI workflows and Backblaze B2 usage patterns.

Software Engineer, Open Source AI

QA Engineer

• Execute structured test plans across open source repositories, sample applications, SDK extensions, and AI workflow integrations.
• Perform functional, integration, and regression testing on frameworks, applications, notebooks, scripts, APIs, and reference implementations.
• Validate reproducibility of AI workflows in Jupyter and Google Colab environments.
• Test agent-generated code outputs to ensure correctness, determinism, and alignment with expected B2 usage patterns.
• Identify defects, edge cases, and environment inconsistencies; document findings clearly in Jira, GitHub, or other QA systems.
• Coordinate retest cycles with Engineering and confirm resolution of reported issues.
• Maintain baseline test scenarios aligned to common ICP workflows and real-world B2 storage use cases.
• Support CI validation processes to ensure ongoing test coverage across releases and updates.

QA Engineer, Open Source AI

Events

• Monitor and manage event-related tasks, identifying overdue items and ensuring the team stays on track to meet project milestones.
• Provide hands-on support for events, including booth setup, teardown, and on-site staffing assistance.
• Manage show-specific deadlines and deliverables, ensuring all submissions—from booth forms to marketing assets—are completed accurately and on time.
• Facilitate orders for booth collateral, lead scanners, promotional swag, and more.
• Assist with the setup of lead capture tools and oversee post-show lead routing to ensure timely follow-up by the sales team.
• Research and coordinate venues, reservations, and registration for regional field marketing events.
• Act as the primary project manager for select events.
• Assist with other event-related duties as assigned.

Event Marketing Associate

Growth Marketing

• Hire, onboard, and manage a team of Customer Growth Specialists
• Own team-level expansion pipeline targets and performance reporting
• Coach reps on outbound strategy, discovery, qualification, and objection handling
• Partner with CS Ops and Analytics to refine targeting, segmentation, and expansion signals
• Ensure clean opportunity creation, routing, and handoffs to CS and Sales
• Monitor activity, conversion rates, and pipeline quality to identify coaching opportunities
• Provide regular performance feedback, 1:1 coaching, and career development support
• Partner with CS and Sales leaders to align on expansion strategy and execution

Senior Manager, Customer Growth

Human Resources

• Coordinate pre-boarding tasks for new hires, including system access, documentation, and readiness checks
• Schedule orientation sessions and prepare onboarding materials
• Maintain and evolve new hire checklists; track task completion to ensure a smooth onboarding experience
• Provide first-level support for employee benefits inquiries, including eligibility, enrollment timelines, and general program information; escalate complex matters to the HR Operations Specialist as appropriate
• Support benefits administration tasks such as new hire enrollments, qualifying life event documentation, and open enrollment coordination
• Monitor and manage the HR inbox; respond to routine inquiries and route more complex issues appropriately
• Prepare and process HR documents, such as Separation Agreements, employment verifications and other employment-related forms
• Maintain digital personnel files, ensuring accuracy, completeness and compliance.
• Support HRIS data entry, updates and routine audits
• Maintain HR documentation and internal confluence pages
• Track completion of compliance trainings and acknowledgments
• Assist with internal audits and reporting by gathering documents and supporting data cleanup
• Provide administrative assistance to the Human Resources team
• Help coordinate HR events, training sessions and small employee programs

HR Administrator

Sales Operations Manager

• Act as a senior partner to the Senior Director of Sales Operations, translating Sales Ops strategy into systems-driven execution.
• Lead optimization of end-to-end sales processes, including:
• Prospecting and outbound execution
• Lead and top-of-funnel management
• Opportunity stages, pipeline progression, and forecasting
• Quoting and deal execution
• Visibility into post-sale handoffs, renewals, and expansions
• Identify systemic friction in the sales funnel and drive durable, scalable improvements that increase rep productivity, conversion, and forecast reliability.
• Lead the day-to-day optimization and management of GTM systems owned by Sales Operations.
• Serve as the senior operational owner for ZoomInfo, LeanData, Outreach, Gong, and other Sales Tech Stack systems.
• Serve as a primary stakeholder for Salesforce.com, partnering with IT.
• Partner with Sales & Rev Ops, Marketing, Sales, Customer Success & Support, and Enablement to ensure systems support consistent execution and clean handoffs across teams.
• Drive continuous improvement of prospecting, pipeline generation, and deal & Customer management workflows.
• Evaluate, pilot, and operationalize AI enhancements to the tech stack.
• Own change management execution for GTM systems and sales process initiatives.
• Design and run structured rollouts, including stakeholder alignment, phased launches, success metrics, and post-launch optimization.
• Partner with Enablement to develop role-based training, SOPs, and playbooks.
• Deliver systems and process enablement tied to sales motions.
• Lead clear, consistent communications that articulate the “why,” “what,” and “how” of changes to drive adoption and accountability.
• Measure adoption and effectiveness, using data and feedback to iterate.
• Develop Sales Analytics including reporting and dashboards, as well as Tableau models through partnership with BI, that provide leadership visibility into:
• Funnel health and conversion
• Pipeline generation and coverage
• Rep productivity and activity effectiveness.
• Support core Sales Operations forecasting processes, including pipeline inspection, deal health reviews, and forecast accuracy.
• Support Sales Operations partnership with Finance and RevOps on capacity planning, territory performance, and revenue modeling.
• Establish and enforce standards for data quality, system usage, and process adherence across Salesforce and integrated GTM tools.
• Lead governance around routing, stage definitions, forecasting inputs, and system changes.
• Ensure documentation, automation, and validation rules support scalable, repeatable execution.

Senior Sales Operations Manager – GTM

• Support Sales Operations functions related to post-sale execution, including:
• Customer lifecycle management
• Renewals and expansion tracking
• Support handoffs and visibility
• Ensure clean handoffs from Sales to Customer Success through consistent data, process adherence, and system workflows.
• Assist CS and Support leadership with operational reporting and insights.
• Serve as first-level system administrator for Customer Success and Support–related tools, including:
• Salesforce.com (account, opportunity, renewal, and reporting support)
• Customer Success platforms (e.g., Gainsight, Totango, Catalyst, ChurnZero, or similar)
• Support platforms (e.g., Zendesk or equivalent)
• Manage user access, permissions, basic configuration, and issue triage.
• Partner with Sales Ops leadership, IT, and CS on system improvements and integrations.
• Support rollout and adoption of new features and workflows.
• Build and maintain reporting to support:
• Renewals and expansion visibility
• Customer health and engagement tracking
• Support volume and responsiveness
• Ensure consistency between Sales, CS, and Support reporting definitions.
• Support forecasting inputs related to renewals and retention.
• Partner with Sales Operations Support Associate to:
• Provide frontline operational support to Customer Success and Support teams.
• Develop and maintain:
• System user guides
• CS and Support Operations SOPs
• Process documentation and workflow diagrams
• Support onboarding and enablement by reinforcing system usage and operational best practices.
• Assist with communications related to process or system changes.

Senior Sales Operations Analyst – Customer Success

• Support day-to-day Sales Operations functions for direct sales and channel teams.
• Maintain and optimize core sales processes including:
• Lead and account management
• Opportunity stages and pipeline progression
• Channel deal registration and partner workflows
• Forecasting support and pipeline hygiene
• Assist Sales leadership with pipeline inspection, deal reviews, and forecast preparation.
• Identify process gaps and recommend incremental, scalable improvements.
• Serve as first-level system administrator for Sales-facing tools, including:
• Salesforce.com (CRM support, configuration assistance, reporting)
• Outreach (user setup, cadence support, troubleshooting)
• Gong (user access, tagging support, reporting)
• ZoomInfo, LeanData, and related Sales tech
• Partner with Sales Ops leadership and IT on system enhancements, integrations, and issue resolution.
• Manage user access, permissions, basic configuration changes, and ongoing system maintenance.
• Support adoption of AI-enabled tools (e.g., Clay, Qualified) as directed by Sales Ops leadership.
• Build and maintain Salesforce dashboards and reports to support:
• Pipeline generation and conversion
• Forecast accuracy
• Rep and channel partner productivity
• Ensure data accuracy and consistency used in Sales reporting.
• Support ad hoc analysis for Sales Operations, Sales leadership, and Finance as needed.
• Act as a frontline Sales Operations support resource for sellers and channel managers.
• Develop and maintain:
• User guides and how-to documentation
• Sales Operations SOPs
• Process documentation and workflow diagrams
• Support onboarding and ongoing enablement by reinforcing process standards and system usage.
• Assist with communications related to process or system updates.

Senior Sales Operations Analyst – Sales, LATAM

Software Engineer

• Reporting directly to the SVP, Engineering
• Oversee Quality Engineering, Data Engineering, and the Project Management Office
• Lead the internal aspects of Backblaze’s AI strategy
• Transform traditional testing, data management, and project management methods into modern, automated pipelines
• Recruit, develop, and mentor a diverse and high-performing technical leadership team