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About the role
Key responsibilities & impact- Own the use case pipeline. Triage incoming requests, refine problem statements, size value, and maintain a prioritized queue across functions. Lead each use case through discovery, scoping, pilot, and launch - coordinating functional owners, IT, Engineering, Legal, and Finance as required.
- Do the workflow work. Conduct structured current-state assessments with department teams. Map how work actually happens today. Find where volume, repetition, or research intensity make AI a strong fit - and surface the use cases that would never appear in a top-down scan.
- Design the right solution. Evaluate whether a given workflow calls for an off-the-shelf tool, a prompt layer, a vendor product, or a custom build. Engage Engineering and IT when integration or custom development is required. Document baselines before launch. Measure the delta after.
- Govern the tool stack. Own the AI vendor evaluation process end-to-end: fit assessment, security and privacy review, pilots, and build-vs-buy recommendations. Maintain the AI Tool Registry with zero ungoverned deployments. Track spend per team monthly with cost-per-outcome visibility available to the executive team.
- Keep leadership informed. Maintain a live view of every active use case, its status, its owner, and its impact. Produce outcomes reports. Surface role and change implications early - before they become problems.
Requirements
What you’ll need- 7+ years in program management, business operations, or automation delivery - with direct experience moving AI or workflow automation initiatives from discovery to production
- Hands-on fluency across the modern AI stack: prompt engineering, RAG pipelines, LLM orchestration, tool evaluation, and governance
- Experience conducting workflow assessments with business stakeholders - not just technically, but operationally: mapping current states, identifying leverage points, designing future states
- A track record of producing outcomes framed in time saved, cost reduced, or revenue impacted - not features shipped or tools deployed
- Clear written communication: business cases, executive updates, solution design documents
Benefits
Comp & perks- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementbusiness operationsautomation deliveryprompt engineeringRAG pipelinesLLM orchestrationworkflow assessmentssolution designcost analysisoutcomes measurement
Soft Skills
leadershipcommunicationproblem-solvingcollaborationorganizational skillsstakeholder engagementreportingchange managementstrategic thinkingprioritization
