B2B Realty

Operations

• Oversee all field operations, including maintenance, make-readies, inspections, and access control.
• Drive improvements in Work Order (WO) completion and conversion ratios.
• Ensure accountability for curb appeal, field results, and tenant satisfaction.
• Expedite and manage all maintenance and make-ready work orders to meet turnaround targets.
• Reduce maintenance spend by optimizing vendor use, procurement, and process efficiency.
• Manage property access systems, including office access software and hardware security.
• Oversee break-in investigations, access audits, and property security protocols.
• Retrofit office systems for inventory management to track tools, materials, and maintenance supplies.
• Conduct and oversee semi-annual inspections to ensure property standards are met and revenue targets achieved.
• Collaborate cross-functionally with Property Management, QA, and Operations teams to streamline maintenance workflows.

Maintenance Operations Manager

• Lawn Care Management
• Oversee all lawn care vendors, schedules, bills, and subscriptions.
• Handle Rental Registrations
• Handle new unit registrations and annual renewals.
• Collaborate with the Local Agent in Charge (LAIC) in Cleveland to ensure compliance with new rental property laws and regulations, facilitating seamless operations and adherence to legal standards.
• Insurance Management
• Oversee insurance policies and manage additional insured requirements.
• Ensure all properties have the necessary insurance coverage and documentation.
• Liaise with utility companies for various issues and service requirements.
• Negative Owner Accounts Management
• Manage negative owner accounts, handle balances, emails, and collections.
• Maintain a dedicated email alias for owner account management.
• Perform various administrative duties to support the operations team.
• Ensure all tasks are completed with high accuracy and attention to detail.
• Stay informed about relevant laws, market trends, and industry best practices.
• Attend training sessions and workshops to enhance knowledge and skills.

Operations Assistant

Attorney

• Ensuring all assigned properties meet required property condition compliance standards and regulatory requirements.
• Managing licensing and communications compliance, including tracking renewals, maintaining documentation, and ensuring deadlines are met.
• Conducting legal research and interpretation to support compliance decisions and internal policies.
• Executing security deposit (SD) returns in accordance with legal requirements and company procedures.
• Maintaining accurate, up-to-date records and audit trails for all compliance-related activities.
• Identifying compliance gaps, risks, or inconsistencies and proactively recommending improvements.
• Ensuring strict adherence to internal SOPs and external regulatory frameworks.
• Supporting internal teams with compliance-related queries and documentation requirements

Maintenance Operations Manager

Operations Assistant

Compliance and Legal Associate