Plant Manager
B.C.E.
ERP
Customer Support Representative
B.C.E.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $51,000 - $73,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Develop and maintain cultural Customer Intimacy by providing prompt, accurate, and professional support that engages with customers, both external and internal, then establishes needs, responds to those needs, closes the transaction, and follows up to ensure customer satisfaction.
- Provide best-in-class customer support by promptly answering inquiries, accurately processing orders, forwarding SDS and technical product literature.
- Ensure customers are promptly advised when expectations targets must be changed by following up proactively on quality issues, shipment delays, offering backorder options, and providing updates and resolutions.
- Calculate and provide accurate quotes and pricing requests; partner with Sales to determine exceptions and promotional pricing arrangements.
- Organize and expedite customer orders by recognizing urgency, upselling, and coordinating with S&OP and Production to meet demand priorities.
- Conduct customer surveys and manage compliance by sending, collecting, and managing survey data; liaise with Quality, HR, EH&S, and Legal regarding labor laws, ISO, and safety certifications.
- Increase profitability and market share through upselling and suggesting product add-ons.
- Manage Try & Buy equipment leasing programs including credit validations, documenting, billing, following up, and converting rental agreements.
- Manage company sales data and quality controls by accurately maintaining data entry points and address books; engage Production, AE, and S&OP for orders requiring R&D.
Requirements
- BS or BA Degree strongly preferred
- 3+ years of experience of customer support in a manufacturing setting
- Experience with ERP systems and data entry; JE Edwards E-1 preferred
- Office-based primarily; occasional work in production-floor and lab settings
- Travel, less than 5%
- Strong communications and interpersonal skills; great telephone manner
- Excellent typing, spelling, proofing, grammar, and organizational skills are critical
- Must be authorized to work for any employer in the U.S.; company cannot sponsor visas
