Account Director
TransUnion
Senior Renewal Sales Specialist – EMEA, APAC
Azul
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
SFDC
About the role
- Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention.
- Uncover upsell business opportunities through open-ended questioning, product knowledge and consistent outreach
- Coordinate Azul resources to ensure the highest level of customer engagement
- Contact customers and partners via phone and email to assess customer satisfaction and renewal intent
- Develop customer quotes, manage customer data and renewal opportunities within Salesforce.com
- Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn.
- Provide weekly renewals and churn forecasts, including communicating with executive team regarding the status of renewals and suggestions on mitigation of risk or maximizing customer retention.
- Maintain up-to-date knowledge of Azul competitive positioning in the marketplace
Requirements
- BA/BS or equivalent preferred
- 5+ years successful renewal sales or sales experience
- Experience selling to IT departments, IT management is preferred.
- Experience in SalesForce.com with opportunity management, maintaining and building pipeline, setting follow up tasks, running reports, and forecasting the renewals business
- Strong written and verbal communication skills and be able to clearly and effectively articulate Azul’s value and business practices
- Bilingual preferred (fluent English) in German or French a plus
- Organized, detail and process oriented
- Self-starter with the ability to work effectively in a team environment
- Manage multiple tasks and use good judgment in resolving difficult issues
- Ability to coordinate Azul cross department resources to execute a complex sales strategy and retain customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
renewal salessales experienceopportunity managementpipeline managementreportingforecastingcustomer engagementcustomer retentionupsellingpricing practices
Soft skills
communication skillsorganizational skillsdetail-orientedself-starterteamworkproblem-solvingjudgmentcustomer satisfaction assessmentopen-ended questioningarticulation of value
Certifications
BABS
