AZOWO GmbH

Customer Support

• Main point of contact for customer inquiries via the ticketing system or by phone
• Provide information about products and services
• Resolve customer complaints and issues
• Document customer interactions in Confluence or the ticketing system
• Write or revise help articles for customers

Front-line Customer Service Representative – Customer Advisor, First Point of Contact

Account Executive

• Acquire new customers and maintain relationships – You bring companies on board for our software solutions and support them long-term
• Delight customers – You present our software in online demos or on-site and identify tailored solutions
• Collaborate with customer service – Together you ensure first-class support and high customer satisfaction
• Leverage growth potential – You identify cross- and upselling opportunities and strategically develop your accounts
• Measure success & optimize processes – You analyze sales figures, document customer interactions and contribute new ideas

Sales Representative – B2B, SaaS

• Central point of contact for customer inquiries
• Respond to customer inquiries via the ticketing system or by phone
• Document customer interactions in Confluence or the ticketing system
• Escalate complex issues to supervisors
• Create or revise help articles

Front-line Customer Service Representative – Customer Advisor, First Point of Contact

Sales Representative – B2B, SaaS

Front-line Customer Service Representative – Customer Advisor, m/f/d