Front-line Customer Service Representative – Customer Advisor, First Point of Contact
AZOWO GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Main point of contact for customer inquiries via the ticketing system or by phone
- Provide information about products and services
- Resolve customer complaints and issues
- Document customer interactions in Confluence or the ticketing system
- Write or revise help articles for customers
Requirements
- Completed commercial/vocational training or equivalent qualification
- Enjoy interacting with customers
- Strong service and customer orientation
- Team-oriented
- Resilient under pressure
- Fluent in German and English
Benefits
- Company pension scheme
- Corporate Benefits
- EGYM Wellpass
- Office fruit and beverages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer orientationteam-orientedresilient under pressureinterpersonal skills
Certifications
commercial trainingvocational training