AZOWO GmbH

Front-line Customer Service Representative – Customer Advisor, m/f/d

AZOWO GmbH

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Central point of contact for customer inquiries
  • Respond to customer inquiries via the ticketing system or by phone
  • Document customer interactions in Confluence or the ticketing system
  • Escalate complex issues to supervisors
  • Create or revise help articles

Requirements

  • Completed commercial vocational training or an equivalent qualification
  • Enjoy communicating with customers
  • Strong service and customer focus
  • Team-oriented
  • Fluent in German and good command of English
Benefits
  • Company pension plan
  • Corporate benefits
  • EGYM Wellpass
  • Office fruit and beverages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer communicationservice focusteam-oriented
Certifications
commercial vocational trainingequivalent qualification