Head of Customer Support
Accurx
Customer Support, Part-time
Axle Energy
part-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the owner for complex or high-priority customer cases
- Collaborate closely with tech team to analyse and solve pain points
- Maintain and expand internal technical playbooks and knowledge resources
- Identify recurring customer issues bring insights to improve the product
Requirements
- - Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done
- - Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should
- - Curious: you’re willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues
Benefits
- A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world.
- Bi-annual retreats to strengthen team connection & shared purpose.
- Hybrid working - We have a dog-friendly office around Old Street. To maximize collaboration, we ask that you spend 2-3 days a week in the office.
- We are *extremely* keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizedempatheticcurious
