Avolta

Sales

• Acknowledge and greet customers as they enter the store
• Follow all company policies, cash handling policies and special store loss prevention procedures
• Communicate effectively with customers, fellow employees, and store management
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
• Communicate pricing, out of date, and inventory issues with management
• Assist other store employees in maintaining security in stores
• Stock merchandise
• Inform management of any out of stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
• Assist with book inventory process (i.e., ordering, receiving, returns)

Sales Associate

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Retail Sales Associate

• Manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants
• Ensure the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
• Understands, adopts, and demonstrates defined manager behaviors designed to create an environment for employee engagement
• Deploy staff and resources to maximize profitability within the restaurant
• Assign work tasks, prepare schedules, and ensure that all shifts are covered
• Provide staff with consistent support, coaching and encouragement necessary to achieve business goals
• Ensure company and branch diversity and inclusion philosophy is understood and followed
• Reads and understands financial and operational data and reports to monitor progress towards unit goals

General Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Welcome and greet customers with a smile
• Communicate well with customers, coworkers, and store management
• Know the store layout to help customers find what they need and answer their questions
• Operate a cash register efficiently
• Follow company policies, including cash handling and loss prevention procedures
• Inform management about pricing, inventory, and out-of-date issues
• Protect company assets and stock merchandise in the store and backroom
• Sort and organize damaged and outdated products and notify management of out-of-stock items
• Keep the store neat and clean by sweeping, dusting, straightening merchandise, and taking out the trash
• Continuously replenish stock on the sales floor
• Assist with inventory counts and resolving inventory discrepancies
• Perform other related tasks as needed

• Manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M.
• Ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
• Uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare it for opening.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment of thriving employee engagement.
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Provides restaurant staff(s) with consistent support, coaching, and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams.

IT Support

• Provide operational leadership at Houston-Bush International Airport.
• Ensure all retail stores maintain exceptional standards for customer service, staffing, operational readiness and financial performance.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Oversee planned maintenance and address repair needs to maintain operational standards.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring decisions within the zone.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Drive adoption of new retail technologies to improve efficiency and customer experience.

Retail Multi-Unit Manager

• Supervise stock associates during assigned shifts; assign tasks, set priorities, and ensure timely execution of receiving, stocking, and inventory procedures.
• Ensure team adherence to opening/closing checklists, stockroom standards, and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage.
• Coordinate incoming freight—receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes.
• Manage floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards.
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures.
• Utilize RMS/WMS/ERP (e.g., SAP, RMS) to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory.
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs.
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training.
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management.

Retail Stock Manager

• Oversees opening/closing procedures and holds shift managers accountable for checklist completion
• Deploys staff and resources to maximize profitability while maintaining P&L responsibility
• Creates schedules, assign tasks, and ensure all shifts are covered
• Hires, terminates, and makes advancement decisions for restaurant associates
• Provides coaching, support, and recognition to drive employee engagement
• Conducts onboarding/offboarding, training, and performance management
• Implements diversity hiring practices, conducts bias-free interviews, and ensures equitable scheduling and advancement opportunities across all demographic groups
• Manages daily ordering, receiving, and inventory stocking procedures
• Maintains equipment through routine service and repairs
• Utilizes management systems (MIV, Crunch Time, Kronos)
• Minimizes waste and participate in food donation programs
• Maintains knowledge of brand standards, lease agreements, and procedures
• Resolves customer and associate issues using sound judgment
• Implements corporate marketing programs and promotional activities
• Develops creative revenue-generating strategies
• Ensures adherence to federal, state, and local health and safety regulations
• Trains staff on safety protocols and wellness procedures
• Manages audit responses and maintain compliance standards

F&B Shift Manager

Events

• Provide excellent customer service to travelers
• Maintain the store and stock levels
• Assist in providing a fast-paced shopping experience

Retail Positions

Shift Manager I

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance