Avolta

Financial Planning and Analysis

• Responsible for leading business and financial analysis for F&B and retail business
• Conducting analysis to identify cost optimization and efficiency opportunities
• Managing budget targets and periodic/quarterly forecast processes
• Leading analysis for strategic and tactical initiatives of the operations group
• Interacting with senior field management to facilitate operations decision making process.

FP&A Manager

• Responsible for leading business and financial analysis for F&B and retail business
• Conducting analysis to identify cost optimization and efficiency opportunities
• Managing budget targets and periodic/quarterly forecast processes
• Leading analysis for strategic and tactical initiatives of the operations group
• Interacting with senior field management to facilitate operations decision-making process

Senior Manager, FP&A

Manager

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.

General Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review;
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

Pricing Analyst

• The Manager, Revenue Optimization is responsible for developing and executing programs and performing analysis associated with the Revenue Optimization category of the enterprise Operational Performance Management Program.
• This position is responsible for performance improvement objectives related to pricing and other revenue optimization areas for assigned categories, concepts, or business units.
• Assists in maintaining the product hierarchy used for pricing and sales mix analysis to include maintaining all product dimensions and attributes necessary to facilitate the pricing process, sales mix analyses and related revenue KPIs (Average Transaction Value) for assigned categories, concepts or business units.
• Assists in the implementation of the systems responsible for pricing and menu optimization and performance management of related KPIs.
• Serves as the pricing and sales mix expert of internal and external factors contributing to changes in prices, sales mix and related KPIs for assigned categories, concepts, or business units; conducts or oversees pricing analyses, sales mix and related KPIs for performance management for assigned categories, concepts, or business units.
• Participates in the implementation or execution of Revenue Optimization projects to improve revenue, related KPIs and the pricing and menu optimization processes for assigned categories, concepts, or business units.
• Regularly submits pricing submissions/audits to Landlords on behalf of local operations; corresponds with Landlords regarding pricing submissions/audits or the centralized pricing process.
• Presents results of projects assigned and other analysis as required to departmental leadership or alongside departmental leadership to internal/external stakeholders.

Senior Manager, Revenue Optimization

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager II

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates
• Ensures compliance with all company adult beverage policies
• Participates in the interview process, provides input in hiring
• Assigns work tasks and activities, participates in preparing schedules
• Ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed
• Monitors compliance with wellness and safety procedures
• Understands and performs all Health and Safety activities
• Places orders for individual units, receives goods, and processes invoices
• Ensures that the company has most current contact information

Accounting Manager

• Manages monthly retail accounting close process including revenue recognition, costs of goods sold, inventory accounting, and P&L analysis across retail locations
• Serves as liaison with Deloitte for retail accounting audit activities and prepares audit support documentation
• Supports Director with General Ledger maintenance
• Performs balance sheet reconciliations for retail-related accounts, investigating variances and issues as necessary
• Assists with documentation over key accounting processes
• Runs periodic financial reports daily during month end close; has ownership of certain balance sheet accounts
• Prepares various schedules for financial reporting and auditing; serves as an interface with external audit teams during internal control and financial statement audits
• Collaborates with Shared Services team in Netherland and India on accounts payable, vendor management, and transactional accounting support
• Works with Group Reporting team in Basel and Netherlands to respond to any open queries

Retail Accounting Manager

Producer

• Supervises food production catering personnel and controls food and labor costs
• Establishes par inventory levels for all products
• Supervises product shipments from vendors and storeroom stocking to ensure they meet all company standards
• Supervises shipment of prepared products to units and catering functions according to shipping schedules and requisitions
• Conducts scheduled quality assurance tours of all facilities assigned to ensure operating standards are being met
• Oversees hiring, promotions, transfers and terminations of associates
• Oversees catering functions daily
• Complies with HMSHost and franchise policies as well as those of all applicable regulatory agencies at all times
• Works directly with the Commissary Manager, Business Center Staff, Sr. Administrative Assistant, Area Controller, General Managers, Loss Prevention, Human Resources and Store & Assistant Managers

Food Production Manager

• Act as an intermediary position for the location’s Senior/Director of Operations
• Ensure all restaurants within the assigned zone are clean, staffed and operating to high standards
• Schedule managers to ensure a leader is on-site during all hours of operations
• Provide consistent support, coaching and encouragement to restaurant staff
• Conduct interviews and make hiring, termination, and promotion decisions
• Monitor financial and operational data to meet zone goals
• Collaborate with DO/Sr. DO about issues and strategy
• Engage in purchasing decisions for repairs and maintenance

Multi-Unit F&B Manager I

• Supervise stock associates during assigned shifts; assign tasks, set priorities and ensure timely execution of receiving, stocking, and inventory procedures
• Ensure team adherence to opening/closing checklists, stockroom standards and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage
• Coordinate incoming freight, receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes
• Manage sales floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures
• Utilize RMS/WMS/ERP to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management

Stock Shift Manager

Brand Manager

• Collaborate closely with the General Manager to oversee daily operations of our specialty retail locations.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Conduct regular brand standard audits to ensure compliance with visual merchandising, product presentation, and brand guidelines.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies.
• Develop brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare reports to brand partners on compliance status, visual execution, and performance metrics;

Merchandising and Brand Manager

• Act as an intermediary for the location’s Senior/Director of Operations
• Ensure restaurants within the assigned zone are clean, staffed, open for business, and operating to high standards
• Schedule managers to ensure a leader is present during hours of operations
• Provide coaching and support necessary to achieve business goals
• Conduct interviews and make hiring and termination decisions
• Assess skill levels of restaurant associates and conduct training as necessary

Multi-Unit F&B Manager

IT Support

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Oversee planned maintenance and address repair needs promptly to maintain operational standards.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Monitor and maintain retail equipment; schedule routine service and repairs as needed.
• Drive adoption of new retail technologies to improve efficiency and customer experience.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

Retail Multi-Unit Manager

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

FP&A Manager

Senior Manager, FP&A

General Manager

Retail Shift Manager

Senior Manager, Revenue Optimization

Shift Manager II

Shift Manager II

Retail Accounting Manager

Food Production Manager

Multi-Unit F&B Manager I

Stock Shift Manager

Merchandising and Brand Manager

Multi-Unit F&B Manager

Retail Multi-Unit Manager

Sales Associate – Morning Shift