Avolta

Manager

• Assists location management in executing retail operations to ensure optimal customer experiences
• Responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures
• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Shift Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

• Supervise stock associates during assigned shifts; assign tasks, set priorities and ensure timely execution of receiving, stocking, and inventory procedures.
• Ensure team adherence to opening/closing checklists, stockroom standards and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage.
• Coordinate incoming freight, receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes.
• Manage sales floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards.
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures.
• Utilize RMS/WMS/ERP to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory.
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs.
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training.
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management.

Stock Shift Manager

• The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M.
• The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
• The GM uses broad discretion and judgement to make great leadership decisions.
• The GMII is responsible for the overall success of the restaurant.
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.

General Manager

Director

• The purpose of the F&B Multi-Unit Director I role is to act as an intermediary position for the location’s Senior/Director of Operations within a geographically recognized section or subsection of a branch or zone.
• The F&B Multi Unit Director I ensures that all of the restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) accountable.
• The F&B Multi Unit Director I uses broad discretion and judgement to make great leadership decisions.
• Ensures all GMs and staff recognize the importance of preparing each of the zone’s restaurants for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site within the zone during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.

Multi-Unit F&B Director

• Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities
• Collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
• Manages relationships with multiple vendors to ensure proper stock levels support sales objectives; coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
• Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics
• Manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
• Develops and implements stock procedures and standards to ensure consistent execution across all shifts
• Collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
• Ensures compliance with U.S. Customs, FDA, and other regulatory bodies; maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
• Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance
• Conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
• Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems
• Implements cycle counting programs and maintains accurate perpetual inventory records
• Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches
• Ensures proper stock allocation and timely floor replenishment
• Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
• Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity

Stock Manager

• Assumes responsibility for all branch purchasing, food production and storage, updates pricing and order guides; and establishes par inventory levels for all products
• Controls food and labor costs to maximize profitability
• Ensures food quality, recipe, and portion control standards meet Food Safety Standards and Specifications
• Oversees daily delivery of food items and various goods/products to the units and assigns tasks to commissary personnel
• Ensures all associates receive proper training on food and equipment safety
• Serves as a resource to others in resolution of complex problems and issues
• Works directly with vendors to ensure purchases are in accordance with company specifications and serves as a liaison for service contractors

Commissary Manager III

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities;
• Collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
• Manages relationships with multiple vendors to ensure proper stock levels support sales objectives;
• Coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
• Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics;
• Manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
• Develops and implements stock procedures and standards to ensure consistent execution across all shifts;
• Collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
• Ensures compliance with U.S. Customs, FDA, and other regulatory bodies;
• Maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
• Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance;
• Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems;
• Implements cycle counting programs and maintains accurate perpetual inventory records
• Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches;
• Ensures proper stock allocation and timely floor replenishment
• Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
• Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity

Retail Stock Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

Assistant General Manager

• Execute opening, daily, and closing procedures following company policies and operational checklists.
• Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
• Keep the store clean, organized, and visually appealing throughout the day.
• Monitor equipment and promptly report any maintenance needs.
• Assign daily tasks and ensure proper coverage for smooth operations.
• Maintain compliance with labor regulations, including breaks and meal periods.
• Act as Manager on Duty (MOD) during shifts, handling escalated issues and ensuring everything runs seamlessly.
• Operate POS systems, process transactions accurately, and uphold cash handling and security protocols.
• Monitor inventory, assist with receiving merchandise, and report any discrepancies or shortages.
• Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
• Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
• Train associates on brand standards, operational procedures, and customer engagement techniques.
• Ensure compliance with all safety and health standards and train staff on safety protocols.

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance

IT Support

• Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones
• Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets
• Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives
• Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores
• Analyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriately
• Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs
• Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones
• Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives
• Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures
• Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation

Shift Manager

Retail Shift Manager

Retail Shift Manager

Stock Shift Manager

General Manager

Multi-Unit F&B Director

Stock Manager

Commissary Manager III

Stock Shift Manager

Shift Manager

Retail Stock Manager

Assistant General Manager

Retail Shift Manager

Stock Manager

Retail Multi-Unit Manager