Avocado Green Brands

Associate

• Unpacking and inspecting returned merchandise
• Shipping outbound packages and freight
• Maintaining inventory accuracy by keeping a clean and organized shipping department
• Imputing received merchandise info on the computer system
• Processing and distributing merchandise
• Reviewing merchandise to determine disposition
• Updating paperwork and inputting correct information into the system
• Adhere to Avocado’s Safety standards
• Assist with other functions as needed

Logistics Associate

Customer Support

• Respond to customer inquiries via calls, chats, and emails
• Maintain accurate documentation of customer issues and interactions
• Route concerns to the appropriate departments
• Handle order inquiries and report vendor-related issues in line with company standards
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues
• All other assigned duties

Customer Experience Associate I

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor-related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

Customer Experience Associate 1

Sales Operations Manager

• Service East Coast key partners by building and growing relationships within the organization.
• Oversee team of account trainers and key account managers in the SE region.
• Visiting the offices and buyers, to build rapport, relationships and business.
• Do store visits and work with the Market Trainers to drive sales, training (Large roll out meetings, sales meetings, etc.) and growth of AGB in each partner.
• Be a coach and mentor along the way to the Market Trainers.
• Help to open new strategic accounts on the East Coast.
• Work with Retail Development Team on the following: Displays POP options Delivery and set-up Liaison between AGB and assigned accounts.
• Responsible for managing timelines, overseeing execution and follow-up once an account is onboarded.
• Perform day-to-day responsibilities of account management including status reports, delivery service help, solving issues and connecting the appropriate people and departments to grow.
• Create, submit and follow up with tasks associated with your assigned accounts.
• At AGB we have a cross functional sales and training team. This means you will also spend some time in our East Coast flagship Avocado stores building relationships and staying intune with our unique approach to doing business.
• You will treat our retail and strategic partners with the same energy, enthusiasm and transparency.
• Be responsible for the sales, profit, expenses, marketing, and merchandising functions for the assigned partner.
• Lead the customer account planning cycle and develop strategic short- and long-run plans that will achieve predetermined sales goals.
• Make sure customer-specific programs, guidelines, and policies are communicated and followed.
• Regularly evaluate a partner's sales performance and develop strategies to sustain successes and improve deficiencies.
• Keeps management updated about the partners’ strategic plans and goal progression.
• Perform other duties as assigned to the East Coast to help support AGB’s larger visions as well.