Customer Experience Associate I

Avocado Green Brands

Customer Experience Associate engaging with customers through various channels to resolve inquiries and maintain service standards. Collaborating with teams to ensure customer satisfaction and meet performance metrics.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via calls, chats, and emails
Maintain accurate documentation of customer issues and interactions
Route concerns to the appropriate departments
Handle order inquiries and report vendor-related issues in line with company standards
Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues
All other assigned duties

Requirements

What you’ll need

A minimum of 1 year of experience in the field of customer service
Strong cross-functional communication skills
Excellent problem-solving and analytical skills
Ability to accept and adjust accordingly to constructive feedback
Effective oral and written communication skills
Great communicator
Regular and predictable attendance

Benefits

Comp & perks

Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus Opportunity to grow

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical SkillsConstructive Feedback AcceptanceGreat Communication