Customer Experience Associate I

Avocado Green Brands

Customer Experience Associate handling inquiries via calls, chats, and emails. Responsible for maintaining documentation and achieving performance metrics in a customer service environment.

Posted 6/26/2026full-timeFullerton • California • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via calls, chats, and emails.
Maintain accurate documentation of customer issues and interactions.
Route concerns to the appropriate departments.
Handle order inquiries and report vendor-related issues in line with company standards.
Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
All other assigned duties.

Requirements

What you’ll need

A minimum of 1 year of experience in the field of customer service is necessary for this position.
Strong cross-functional communication skills.
Excellent problem-solving and analytical skills
Ability to accept and adjust accordingly to constructive feedback.
Effective oral and written communication skills.
Great communicator.
Regular and predictable attendance.

Benefits

Comp & perks

Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus Opportunity to grow

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

cross-functional communicationproblem-solvinganalytical skillsconstructive feedbackoral communicationwritten communicationgreat communicatorattendance