Compliance Officer
SEB
Job Level
Mid-LevelSenior
About the role
- The UK&I Service Manager position is a pivotal role in the implementation, managing and maintaining of the successful delivery of the Service contract operations across the UK&I team working in partnership with the wider service business.
- Develop key relationships with clients to ensure our high level of standards and quality of delivery is met with a strong focus on customer experience and process efficiency.
- Ensure that contracts are delivered effectively and inline with profit expectations. This role involves high levels of travel to Ireland/UK, other AVK offices and client sites.
- Build and maintain strong, long term client relationships
- Engage key stakeholders to ensure that key deliverables are achievable
- Co-ordinate with internal teams to ensure client expectations are met
- Proactively address client issues and concerns to maintain satisfaction
- Manage the delivery of all UK&I field-based services to ensure effective delivery whist ensuring profitability
- Work with Technical Services to ensure that we operate as ‘one team’ and that Technical considerations have been met on all service works
- Ensure all remedial works are planned to achieve first-time fix
- Work with clients and AVK Account Managers to understand any cost efficiencies and also feedback any potential impacts/improvements
- Ensure field engineers are engaged and given sufficient notice of all planned works
- Ensure that Call Out cover is in place for all territories and effectively communicated across all functions
- Work in conjunction with the AVK Account Managers to ensure smooth delivery of contracted works in line with targets, revenues and margins
- Manage and oversee all customer requests, scheduling of activities and parts availability to ensure effective service operations
- Support the development and management of processes and standards to ensure accuracy of information to facilitate the scheduling of works
- Coach teams to develop client relationships via phones calls as a priority with emails follow up to confirm conversations
- Ownership of the financial administration and co-ordination of delivery for all service based works across UK&I
- Lead lifecycle planning schedules working alongside Account Managers and Technical Services
- Ensure effective communication and customer excellence is centric in all we do
Requirements
- Proven experience managing a team
- Willingness to travel across sites in UK and Ireland
- People focused
- Good at building and maintaining relationships
