Aviso Wealth

Support Engineer

• Administer, monitor and maintain software infrastructures and applications
• Manage and own delivery of applications in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors and coordinate with Aviso IT on vendor roadmaps
• Attend Focus Groups and Steering committees and coordinate with delivery teams for development work
• Review application releases under BAU scope and work with IT and Business units on releases
• Manage day-to-day application issues from Aviso Business Units
• Manage BAU ticket queue and scope of work for various applications
• Address regulatory, risk and audit requirement issues
• Manage all configuration changes for applications
• Work with third-party vendors regarding data transfers via SFTP, API and other connectivity modes
• Provide application support, identify bugs and opportunities for enhancements, and liaise between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide overnight or weekend support on a rotational basis
• Report to the Director, Service Delivery and Operations Governance

Application Support Analyst

Security Engineer

• Govern the risk management lifecycle, including monitoring findings remediation and assurance programs and reporting metrics to senior leadership
• Conduct risk assessments of IT infrastructure, applications, third parties, and critical processes to identify, assess and report on technology and cybersecurity risks
• Track and manage mitigation plans and ensure timely resolution
• Support the development and maintenance of cybersecurity risk register, KPI monitoring and reporting
• Assist in development, review and maintenance of Technology & Cybersecurity Policies, Standards, and procedures
• Ensure alignment of internal policies with industry frameworks (NIST, ISO, COBIT)
• Support audits and board level reporting including preparing key metrics
• Monitor compliance with external regulatory and internal control requirements
• Support internal and external audits and conduct periodic control testing including design and operating effectiveness
• Support vendor risk assessments, including reviewing responses to questionnaires
• Maintain and enhance governance process through GRC tools (e.g., Archer, ServiceNow GRC, Resolver)
• Support reporting, dashboard creation and automation of risk and compliance processes

Security GRC Specialist

Administration

• Set up, change and deactivate access for all employees and external partners
• Administer user access provisioning, de-provisioning, and role-based access controls (RBAC) across systems and applications
• Maintain and enforce access management policies, standards, and procedures
• Monitor and audit access logs and user activity to ensure compliance
• Collaborate with IT, HR, and business units to ensure timely and accurate access changes
• Support identity governance tools such as SailPoint, Okta, Azure AD, or similar platforms
• Participate in access reviews, certifications, and remediation activities
• Troubleshoot access-related issues and provide support to end-users
• Assist in the implementation of automation and self-service capabilities for access requests
• Document processes and maintain access control documentation
• Stay current with industry trends and best practices in identity and access management (IAM)

System Access Administrator

Bilingual

• Respond to inquiries via telephone, email, or chat regarding products and services in an efficient, compliant, courteous, and professional manner
• Provide exceptional customer experience and find creative, personalized solutions
• Act as primary contact for clients to resolve problems and complaints with empathy and focus on solutions
• Drive continuous improvement by identifying and participating in process improvements
• Understand and apply department operating policies and procedures
• Report to the Supervisor, Service Center and collaborate with Contact Centre team

Bilingual Client Solutions Officer

Financial Planning and Analysis

• Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner
• Support clients by managing the order flow for online trading from self-directed clients
• Act as the primary contact for resolution of problems and complaints, initiate investigations, record details, refer departments and conduct follow-up
• Keep current with market trends and news that may affect markets and clients’ investment decisions
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures
• Report to the Manager, Online Trading and support Financial Advisors and clients across Canada

Application Support Analyst

Security GRC Specialist

System Access Administrator

Bilingual Client Solutions Officer

Investment Representative, Bilingual